Jobs at TELUS

Lead end-to-end proposal development from RFP receipt through submission. Write persuasive, compliant responses; create outlines, compliance matrices, templates, and supporting content; coordinate stakeholders and manage deadlines; facilitate proposal reviews; develop win themes; and lead close-out, debrief, and continuous-improvement activities.

Provides bilingual French-English Tier 1 technical and client support for a digital benefits administration platform. Responsibilities include managing high-volume inquiries, troubleshooting application, system, and data issues, escalating complex cases, supporting client implementations and testing, documenting solutions, and contributing to process improvements. The role requires strong communication, empathy, analytical troubleshooting, and comfort with ticketing systems. SQL, database, SaaS, and benefits-platform experience are preferred.

Designs and configures benefits software solutions, translates client requirements into technical configurations, troubleshoots implementation and support issues, reviews logs, and delivers projects on schedule. The role requires SQL and MS SQL Server expertise, web technologies, systematic debugging, technical communication, and collaboration with implementation teams and clients.

Performs manual software testing for healthcare technology solutions in an Agile environment. Develops test strategies, scenarios, cases, scripts, and test data; executes tests, reports defects, retests fixes, and maintains test suites. Collaborates with technical and business stakeholders, supports QA peers, provides client training, and helps manage testing risks and deadlines. The role requires bilingual English and French communication and availability to travel within Canada.

Supports pension and actuarial consulting by valuing defined-benefit pension plans, calculating participant benefits, analyzing funding requirements, assessing plan financial health, ensuring regulatory compliance, and assisting with pension plan design and modifications. The role requires analytical problem-solving, accurate financial analysis, collaboration, communication, and attention to detail.

Leads end-to-end software implementation projects for pension and benefits platforms, owning scope, schedule, budget, quality, risk, governance, and client relationships. Manages executive stakeholders, steering committees, resource allocation, change control, and multidisciplinary configuration, data, QA, development, and integration teams. Mentors project managers, improves PMO practices, and applies AI and automation to reporting, forecasting, dependency mapping, and delivery governance.

Own end-to-end payroll system implementations, including discovery, requirements analysis, solution design, configuration, testing, data validation, and cutover readiness. Analyze payroll data using advanced SQL, resolve complex process and system issues, recommend future-state improvements, and support compliance and operational controls. Facilitate client workshops, communicate with technical and business stakeholders, maintain client relationships, and mentor Business Analysts and implementation team members.

Coordinates end-to-end workers’ compensation claims, including document processing, invoice handling, claim intake, communications with provincial boards and clients, mail administration, and performance monitoring. The role supports case managers and claims coordinators by ensuring accurate, timely claim processing and smooth information flow while delivering compassionate client service.

Leads large-scale, client-facing pension, benefits, and health and welfare transformation programs from initiation through delivery. Coordinates cross-functional workstreams, manages dependencies, budgets, risks, financial forecasts, and governance, and partners with executive stakeholders. Oversees steering committees, executive reporting, escalations, and strategic modernization initiatives while influencing matrixed teams. Contributes to PMO improvements, delivery standards, automation, and AI-enabled productivity practices.

Analyze clients’ Defined Benefit pension calculation rules, translate requirements into technical specifications, configure pension administration software, and support integrations, testing, and quality assurance. Serve as the primary connection between clients and project teams, review test scenarios, recommend software improvements, and provide post-implementation customer support. The role requires strong analytical, organizational, problem-solving, and prioritization skills, along with occasional travel across Canada and the United States.

Lead end-to-end enterprise defined benefits implementations, coordinating teams of approximately 10 professionals through complex system transitions. Partner with clients on scope, timelines, governance, success criteria, risk mitigation, and solution delivery. Own and improve implementation methodology, manage stakeholder relationships, control contractual scope, support product enhancements, and guide implementation teams. The role requires strong project leadership, communication, technical translation, and experience in pension management or workflow system implementation.

Performs quality assurance for Canadian and American pension calculations by designing test scenarios, executing and verifying results, reporting anomalies, maintaining test suites, and supporting resolution. The role analyzes technical documents, collaborates with business analysts and multidisciplinary teams, participates in calculation reviews, and improves verification processes. Requires pension plan administration or implementation experience, strong attention to detail, problem-solving skills, Excel proficiency, and English and French fluency.

Leads defined benefit pension calculation implementation projects across Canadian and American markets. Manages team priorities, planning, deliverables, risks, and stakeholder communication. Analyzes pension plan rules, supervises benefit calculation engine configuration, supports data conversion and collection, partners with product development, and improves implementation processes. Coaches business analysts and calculation verifiers while serving as the calculation engine subject matter expert.

Lead requirements gathering, document business and operational needs, map processes across pension, payroll and finance systems, collaborate with architects and developers, define testing scope, support QA, redesign reports/communications, and follow up with stakeholders to ensure successful pension and benefits implementations.

Build, maintain, and deploy frontend features using Angular. Own tickets end-to-end, collaborate with BAs, product and backend developers, integrate with REST/Web APIs, ensure UI/UX consistency, accessibility, performance, and code quality, and participate in agile delivery.

Maintain and optimize on-premise and cloud server infrastructure, respond to alerts, perform patching and upgrades, support deployments and disaster recovery, manage tickets, provide technical guidance to stakeholders, and document infrastructure and CMDB entries.

The Senior Lead Software Developer will design, code, and debug applications, mentor junior developers, and tackle complex technical challenges. They will contribute to project architecture and provide expert troubleshooting support.

Lead FedRAMP Moderate compliance program from gap assessment through remediation and continuous monitoring. Coordinate Engineering, DevSecOps, Security, and Compliance to implement NIST 800-53 controls, maintain SSPs and POA&Ms, work with 3PAOs and federal sponsors, and align cloud architecture and security controls across AWS/Azure/GCP. Drive documentation, vulnerability management, incident response, stakeholder reporting, and governance.

Lead frontend architecture, design, build, test, and debug Angular web applications. Mentor junior developers, provide Tier III support, translate UI/UX into code, and champion new technologies while estimating and executing projects.

As an Analyst in Pension Administration, you will calculate benefits, analyze pension rules, verify annual statements, and improve client satisfaction through effective communication and teamwork.