Teams at TELUS

Lead end-to-end proposal development from RFP receipt through submission. Write persuasive, compliant responses; create outlines, compliance matrices, templates, and supporting content; coordinate stakeholders and manage deadlines; facilitate proposal reviews; develop win themes; and lead close-out, debrief, and continuous-improvement activities.

Provides bilingual French-English Tier 1 technical and client support for a digital benefits administration platform. Responsibilities include managing high-volume inquiries, troubleshooting application, system, and data issues, escalating complex cases, supporting client implementations and testing, documenting solutions, and contributing to process improvements. The role requires strong communication, empathy, analytical troubleshooting, and comfort with ticketing systems. SQL, database, SaaS, and benefits-platform experience are preferred.

Designs and configures benefits software solutions, translates client requirements into technical configurations, troubleshoots implementation and support issues, reviews logs, and delivers projects on schedule. The role requires SQL and MS SQL Server expertise, web technologies, systematic debugging, technical communication, and collaboration with implementation teams and clients.