TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we’ll accomplish togetherThe DB Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive DB pension administration solution for large public sector clients.
Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile-driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients.
If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!
Here’s the impact you’ll make and what we’ll accomplish together
In this role, you will be an efficient leader who drives the successful delivery of the Ariel EAS solution to our clients. You will manage a multidisciplinary implementation team and take overall accountability for delivering high-quality solutions that meet client expectations within planned deadlines. You'll serve as the bridge between our clients and product development team, ensuring that client needs are understood and met while managing project scope, priorities, and risks. This is a leadership position where you'll not only deliver solutions but also coach and develop your team members.
What’s in it for you
100% work from home arrangement with travel requirements for essential meetings
Long-term, enterprise-level project engagement with direct client interaction
Leadership opportunity to manage multidisciplinary teams and drive innovation
Comprehensive customizable benefits package to suit your unique needs and lifestyle
Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance
Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
Generous mental health support account to cover the cost of therapy/counseling sessions
What you'll do
Present and promote the Ariel EAS software solution to clients, representing their needs to the Product Development team
Coordinate implementation teams and collaborate with Project Managers to ensure seamless delivery
Manage priorities and ensure high-value deliverables that meet client expectations
Plan and control project scope based on contract requirements and maintain the Requirements Traceability matrix
Identify and mitigate risks, providing proactive solutions to problems as they arise
Stay informed of new product developments and incorporate them into strategic decision-making
Provide concise requirements for custom gaps to the product team
Lead the transition to the support team and ensure clients fully understand the delivered solution
Facilitate knowledge transfer within the team and propose innovative improvements to existing processes
You have
7+ years of experience in Defined Benefits-related implementations, such as workflow management system implementation or administrative process automation
Proven experience managing multidisciplinary teams and delivering complex software solutions
Strong understanding of enterprise software implementation and project management principles
Experience coordinating with cross-functional teams including project managers and product development teams
Experience presenting technical solutions to clients and stakeholder
Strong English language proficiency with the ability to speak and present effectively to clients
Availability to travel up to 20% as needed for client meetings and project requirements
What you bring
Strong decision-making skills in uncertain and risky situations
Ability to influence people both internally and with clients, with the assertiveness to decline requests that jeopardize project success
Excellent communication skills with the ability to use technical terminology appropriately and adapt your style based on audience understanding
Consistently positive attitude that fosters team engagement and motivation
Coaching mindset with a commitment to continuous resource development
Innovative thinking with the ability to propose improvements to existing processes
Nice to Have
Experience with pension administration software systems
Bilingualism would be considered an asset
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
Salary Range: $70,000 - $113,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Job Type: This is for a current vacancy.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
TELUS Toronto, Ontario, CAN Office
25 York St, Toronto, Canada
