Serve as liaison between Customer Support and Engineering to prevent, detect, and resolve production incidents. Improve monitoring, incident processes, and cross-team practices to protect platform reliability and customer satisfaction.
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
The Opportunity
We are looking for a Technical Escalation Engineer to work with our Engineering team.
You will act as a liaison between the Customer Support Team and the Engineering teams to be the safekeeper of the Pigment platform.
Together with your counterparts, you will secure the necessary means so we proactively watch and prevent issues from occurring and ensure that any event happening in production is addressed the way it should.
Nothing shall pass! It's a role where you are encouraged to take many initiatives.
You will have the opportunity to step back on our practices and propose improvements to the way we work, to increase customer satisfaction and protect the productivity of Product and Engineering teams.
It is a key role with an organization-wide impact.
Come scale Pigment with us!
Who you are
More than a specific profile, we are looking for someone with a lot of passion and curiosity.
You have:
- 5+ years experience in either L3 technical support, software incident management, or technical lead
- You are at ease with understanding code or technical concepts with prior experience to demonstrate
- You are at ease with building data models (prior experience a plus)
- You are curious about how things work and do not hesitate to be hands-on
- You are a team player with a problem-solving mindset
- You have a strong sense of ownership, perseverance, due diligence
- You are able to explain and summarize information out of complex technical issues
- You are very well organized with a good sense of priorities
- You like to take initiatives
- You think customer-first
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
Pigment Toronto, Ontario, CAN Office
1 University Avenue, Toronto, Canada
Similar Jobs
An Hour Ago
Fintech • Financial Services
A 10-week Commercial Real Estate Summer Analyst internship providing training and hands-on experience in accounting, valuation, financial modeling, credit analysis, property research, due diligence, client presentations, and relationship development. Interns collaborate with CRE professionals, participate in client meetings, and receive mentorship while supporting investment structuring, risk management, and market analysis.
Top Skills:
ExcelMS OfficePowerPointWord
Artificial Intelligence • Marketing Tech • Software
Owns end-to-end client implementations for Movable Ink’s personalization platforms. Manages launch projects, develops implementation plans, configures and QA-tests campaigns, designs technical solutions, trains clients, troubleshoots issues, and coordinates with developers, engineers, architects, product teams, and stakeholders to achieve client goals and KPIs.
Top Skills:
APIsCloud Data WarehousesData LakesEmail Service ProvidersETLHTMLJavaScriptMmsMovable Ink Da VinciMovable Ink StudioPush MessagingSms
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Processes Canadian and/or US payroll cycles, including employee changes, time and attendance inputs, deductions, audits, tax reporting, reconciliations, and remittances. Resolves routine payroll inquiries and discrepancies while maintaining accurate records, protecting confidential information, and ensuring compliance with applicable legislation. Collaborates with HR and Finance and uses payroll systems, ticketing tools, and Excel to support timely payroll operations.
Top Skills:
HrisM42 Ticketing ProgramExcelPayroll Systems
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
