We're looking for a Staff Software Developer to help us champion and drive the advancement of our product’s quality, performance, and security. You'll be working on complex technical problems across multiple teams, while actively searching for solutions that will empower our teams to iterate faster. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants currenty located in Canada or the US. In this role, you will report to the Manager, Software Development.
WHAT YOU’LL DO:
- Provide technical guidance and leadership through the design, implementation and delivery of large technical projects that cross-cut products (e.g. upgrading system versions and refactoring integral product components)
- Conduct directed research and technical analysis of new candidate technologies that fill a development team’s business or technical need
- Provide technical advice, act as a role model for your teammates, flawlessly execute complicated plans, and navigate many levels of the organization
- Contribute to, define and track project level work on large technical projects while ensuring visibility to team
- Deliver technical training on your portions of the Hootsuite technology & product stack
- Contribute enhancements to development, build, deployment, and monitoring processes with an emphasis on security, reliability and performance
- Deliver process improvements which increases ease of adoption and implementation by your entire team
- Participate in the development of the technical hiring process and interview scripts with an aim of attracting and hiring the best developers
WHAT YOU’LL NEED:
- Professional and specialized experience in your field, with a minimum of 2 roles or companies building your experience base
- Experience in leading the design, development, and deployment of multiple systems or products
- Ability to think in terms of optimal technical solutions for business problems
- Effective in collaborating on business problems with non-technical peers in the organization
- Experience with mentoring, coaching, and pairing with coworkers
- Experience conducting technical interviews with developers at various levels of experience
- Ability to plan, articulate and gain organizational alignment on a technical vision
- Ability to stay on top of technical direction/frameworks beyond Hootsuite and advocate for their adoption at Hootsuite
- Proven ability to deliver both customer value and innovative technical solutions
- Ability to recognize and communicate broad technical issues and contribute ideas on how to resolve them
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-BW1
Canada Pay Range For This Role
$123,000—$172,400 CAD
US Pay Range For This Role
$130,000—$182,000 USD
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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