Manages accounts receivable collections for an assigned customer portfolio, including reconciliations, invoice and credit documentation, unapplied payment application, pre-authorized payments, and overdue account recovery. Investigates billing issues, resolves complex escalations, maintains accurate account records, collaborates with sales, customer success, finance, and payments teams, and prepares reports and analyses for management. The role requires strong communication, negotiation, analytical, organizational, and attention-to-detail skills.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
1 year
Reporting to the Team Leader, Accounts Receivable, the Sr. Accounts Receivable Specialist is responsible for the preparation of monthly account summaries, compilation of invoice copies, and application of unapplied credits and payments for assigned portfolio. The Sr. Accounts Receivable Specialist is responsible for contacting overdue accounts and strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stakeholders. This role requires a strong understanding of accounts receivable processes, excellent communication skills, and the ability to collaborate effectively with key business stakeholders and senior customer contacts.
The successful candidate will have the ability to demonstrate an understanding of resolutions on complex accounts, building relationships with key stakeholders – internally and externally to ensure a successful outcome for the business and the customer. Be able to proactively manage a high-volume workload with a strong attention to detail.
Key Responsibilities:
- Collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with clients regarding collections issues, actions, payment inquiries and invoicing.
- Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
- Communication with clients within assigned portfolio regarding collections issues, actions, payment inquiries and invoicing
- Recognize billing issues through research and regular reconciliation.
- Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
- Compilation and provision of invoice copies, credits and unapplied payment details, as required.
- Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
- Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
- Participate in conference calls with customers and internal partners supporting recovery of past due invoices.
- Collaborate with internal stakeholders, including sales, customer success, and finance teams, to resolve customer payment issues and address any billing-related concerns. Ensure effective and timely communication with all parties involved.
- Investigate and resolve complex or escalated accounts receivable issues in a timely and accurate manner. This includes analyzing customer accounts, identifying root causes of issues, and implementing appropriate corrective actions
- Actively participate in AR Escalations processes. Collaborate with team members to achieve departmental goals, share knowledge, and provide support when needed.
- Maintain accurate and up-to-date documentation of all accounts receivable activities, including customer interactions, issue resolutions, and process changes. Ensure that documentation is easily accessible and adheres to company policies and procedures.
- Generate and analyze accounts receivable reports to identify trends, highlight areas for improvement and provide insights to management. Prepare regular reports on key performance indicators and escalate issues requiring attention
- Must possess a high level of moral judgment for handling confidential information and monetary transactions
- Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
- Effective attention to detail and high degree of accuracy managing reconciliations
- Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues.
- Excellent written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Must be a team player and have the ability to effectively work within a strong cross functional environment.
- Detail-oriented with a high degree of accuracy in data analysis and reporting.
- Proven ability to work independently and prioritize multiple tasks in a challenging environment.
- Sound analytical thinking, planning, prioritizing and execution skills
- Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
- AI fluency with Microsoft Copilot, or other AI tools
- Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance.
- Knowledge of healthcare billing and reimbursement processes is a plus.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
PointClickCare Toronto, Ontario, CAN Office
Toronto, Canada
PointClickCare Mississauga, Ontario, CAN Office
5570 Explorer Drive, Mississauga, Ontario, Canada
PointClickCare Waterloo, Ontario, CAN Office
611 Kumpf Drive, Waterloo, Canada, N2V 1K8
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