Jobs at PointClickCare

Designs and leads PointClickCare’s new HR Portfolio Management Office. Responsibilities include creating portfolio governance, capacity management, prioritization, OKR and scorecard frameworks, initiative dashboards, project oversight, dependency tracking, and cross-functional rollout coordination. The role advises the VP of People Strategy & Transformation, represents HR in enterprise planning forums, and influences stakeholders across HR without direct authority.

Develop and maintain scalable Java applications and REST APIs using Spring Boot. Write clean, efficient code, automate tasks, test using TDD, troubleshoot systems, monitor performance, and collaborate with internal teams and vendors. Review code, validate software, apply current technologies, and contribute to product improvements. The role may also involve cloud platforms, containers, CI/CD, security protocols, UI frameworks, on-call support, and mentoring.

Develop and execute pricing, packaging, and monetization strategies for SaaS products. Conduct customer and market research, build financial and pricing models, analyze performance metrics, and recommend improvements. Partner with Product, Marketing, Sales, Revenue Operations, Finance, and Customer Success on product launches, strategic deals, sales enablement, and operational adoption. Use AI tools to support quantitative analysis, scenario modeling, reporting, and pricing optimization.

The General Accountant supports multiple subsidiaries through monthly, quarterly, and annual close activities. Responsibilities include general ledger and balance sheet reconciliations, variance analysis, investigation of discrepancies, GL input controls, audit support, and collaboration with Accounts Payable and FP&A. The role also produces management analytics and improves accounting processes while maintaining required controls and documentation. This is a hybrid position based in Mississauga.

Entry-level Sales Development Representative responsible for researching healthcare prospects, conducting cold outreach, scheduling meetings for the VP of Sales, preparing market research, managing follow-up activities, tracking sales metrics, and supporting administrative and special project needs throughout the sales process.

Manages collections for strategic customer accounts, including contacting clients about overdue balances, investigating billing issues, reconciling accounts, preparing account analyses, maintaining customer records, and coordinating payments. The role requires strong communication, negotiation, attention to detail, analytical skills, and cross-functional collaboration in a high-volume environment.

Manages accounts receivable escalations for high-volume customer portfolios by preparing collection notices, investigating billing issues, reconciling accounts, coordinating payment plans, and communicating with customers and internal teams. Maintains accurate account documentation, supports collections and payment processing, prepares account analyses, and assists with onboarding and team initiatives.

Build and maintain marketing data pipelines connecting Salesforce, Marketo, and cloud data warehouses. Automate campaign reporting, develop SQL datasets and views, improve attribution and data quality, and support executive marketing pipeline reporting. The role also involves Salesforce and Marketo configuration, documentation, and AI-assisted analytics using tools such as Claude. Candidates will collaborate with Marketing Analytics, Demand Generation, and Marketing Operations.

The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience. Responsibilities include leading quantitative and qualitative research, analyzing complex data, developing CX measurement protocols, influencing stakeholders, coaching internal and external resources, and applying insights to strategic and day-to-day business challenges. The role partners across the organization to improve customer experience and business outcomes.

Design and govern the end-to-end Product-to-Cash Salesforce architecture (quoting through revenue recognition). Coach engineers, produce HLD/LLD, manage roadmaps, build POCs, architect billing platforms, govern integrations, apply AI-first solutions (Agentforce/Claude), and ensure scalability, security, and alignment with enterprise architecture.

Lead enterprise Salesforce architecture and taxonomy design, aligning business domains and technology. Drive technical strategy, standards, integrations, data migration, CPQ/Product-to-Cash implementations, architecture reviews, and cross-team collaboration to deliver scalable, secure Salesforce B2B SaaS solutions.

Develop and maintain scalable Java and big data applications across the software development lifecycle. Build distributed data-processing tools, REST APIs, and automation; analyze and debug systems; conduct test-driven validation; review code; and collaborate with internal teams and vendors. The role works with technologies including Apache Hudi, Trino, Spark, Kafka, cloud storage, and distributed computing platforms while promoting performance, reliability, modern engineering practices, and continuous technical improvement.

The Senior Financial Analyst prepares financial statements, Audit Committee and Board materials, reporting, disclosures, and technical accounting analyses. The role coordinates external audits, supports month-end close, reconciliations, internal control monitoring, risk documentation, and accounting standard implementation. It also identifies opportunities to apply AI and automation, supports special finance projects, and partners with finance and business leaders to improve reporting accuracy and efficiency.

Legal Counsel will draft and negotiate complex commercial, technology, SaaS, privacy, and partnership agreements while supporting corporate governance, subsidiary management, intercompany matters, and strategic transactions. The role requires independently managing sophisticated legal issues, balancing risk with business objectives, advising stakeholders, and contributing to legal process improvement and emerging technology initiatives.

Manages scheduling, capacity planning, delivery governance, and go-live readiness for data migration projects. Coordinates Sales, Project Management, Resource Management, customers, and technical delivery teams to prioritize and deliver projects. Monitors portfolios, risks, dependencies, metrics, and documentation while leading continuous improvement. Supports AI-enabled automation, responsible AI practices, stakeholder management, and operational efficiency in a customer-focused healthcare technology environment.

Develop and maintain scalable Java and Spring Boot applications throughout the software development lifecycle. Collaborate with business stakeholders, internal teams, and vendors to refine requirements and improve products. Write clean code, REST APIs, automation scripts, and test-driven automated tests; analyze and debug systems; conduct performance monitoring; review code; and keep software current. The role also involves mentoring opportunities, production support, and collaboration in a hybrid Waterloo setting.

Leads Product Operations across Product and Engineering by establishing portfolio planning, governance frameworks, operating cadences, performance reporting, and decision-support processes. Partners with executive and cross-functional leaders to improve prioritization, execution predictability, organizational alignment, and operational effectiveness. Oversees portfolio visibility, risk mitigation, continuous improvement, and development of Product Operations staff and leaders.

Executive product leader responsible for PointClickCare’s enterprise Data as a Product strategy, customer-facing data products, APIs, interoperability, marketplace capabilities, monetization, and AI-enabled solutions. The role owns portfolio strategy, investment priorities, commercial growth, ecosystem partnerships, and executive stakeholder alignment while leading a senior product organization. Responsibilities also include organizational development, succession planning, regulatory and intellectual property considerations, and representing data strategy to customers, partners, analysts, and industry organizations.

Supports subscription and billing operations through financial transaction analysis, account reconciliation, billing corrections, dispute resolution, credit memos, rebills, and subscription changes. Reviews contract terms, analyzes billing anomalies, prepares reports, and explains variances to stakeholders. Partners with Customer Success, Professional Services, and other business teams on process improvements, data governance, quote-to-cash activities, and subscription management best practices.

Lead enterprise-wide agentic AI architecture, standards, reusable platform components, evaluation frameworks, and production implementations across SaaS products. Build secure, observable AI systems using Azure, Anthropic, Python, Java, RAG pipelines, model routing, and orchestration. Identify high-value use cases, optimize cost and performance, establish responsible AI governance, mentor engineers, and guide cross-functional teams from prototypes to measurable business outcomes.