Jobs at PointClickCare

Leads complex application development and modernization across Salesforce, NetSuite, billing, and integrated platforms. Develops production-grade code, automation, integrations, and AI workflows; oversees testing, incident analysis, technical architecture, and vendor delivery. Serves as a subject matter expert, mentors engineers, establishes engineering and DevOps best practices, reviews code, reduces technical debt, and supports strategic enterprise initiatives.

Own go-to-market execution and adoption for assigned enterprise software products. Develop positioning, launch plans, beta programs, customer validation initiatives, sales enablement, and cross-functional readiness. Monitor adoption, usage, and revenue metrics while gathering customer and competitive insights to inform product roadmaps. Support strategic deals, executive customer engagements, and commercialization efforts across Sales, Marketing, RevOps, Customer Operations, and Support.

Designs and builds scalable healthcare platform services supporting clinical operations. Responsibilities include making architectural decisions, developing reliable and high-performing systems, collaborating with product and clinical teams, mentoring engineers, and contributing to testing, observability, incident response, and modern AI-augmented development practices. The role requires expertise in Java or Python, cloud-native distributed systems, databases, APIs, microservices, React, CI/CD, infrastructure as code, and production reliability.

Build and scale cloud-native platform services supporting healthcare workflows. Responsibilities include architectural decision-making, distributed systems development, REST APIs and microservices, reliability and performance ownership, collaboration with product and clinical teams, mentoring, automated testing, observability, incident response, and on-call support.

Lead complex technical programs spanning product, engineering, infrastructure, and platform teams. Translate strategy and OKRs into execution plans, manage dependencies and risks, improve delivery flow using metrics and AI-driven insights, and facilitate alignment among technical and executive stakeholders. Coach teams toward empowered, data-driven delivery while shaping scalable program processes, tools, and operating practices.

Lead the architecture of PointClickCare’s AI Platform, including its agentic runtime, MCP integration, model gateway, evaluation, and observability services. Guide AI engineers through design reviews and technical decisions, create reusable architectures and platform standards, and support engineering teams building AI agents and GenAI solutions. Partner with product teams on roadmaps, document architectural decisions, and establish security, responsible AI, governance, and production-readiness practices.

Manages and improves cloud-based database infrastructure supporting a mission-critical SaaS platform. Responsibilities include database observability, performance and availability improvements, incident and ticket management, migrations, query tuning, schema design, high availability, disaster recovery, configuration standardization, and automation. The role partners with DBA, Engineering, and SRE teams and supports SQL Server and PostgreSQL environments across cloud platforms.

Reviews financial contracts to validate rates, discounts, terms, billing requirements, and compliance. Manages finance cases, credit calculations, reconciliations, reporting, revenue recognition support, and contract performance tracking. Collaborates with Sales, Customer Success, Finance, and clients to resolve discrepancies and disputes. Contributes to process documentation, standardization, automation, system testing, data quality, and billing-efficiency improvements.

Lead and mentor multiple Agile software teams, own technical design and architecture, drive end-to-end delivery, champion AI-first innovation, ensure high-quality releases, partner with product, improve team performance and operational excellence, and communicate with customers and stakeholders.

Provides senior-level HRIS operations, configuration, troubleshooting, integrations, data management, security, testing, reporting, and user support. Partners with HR, Payroll, IT, and vendors across SAP SuccessFactors and Workday, supports compensation and payroll cycles, maintains permissions and workflows, manages system enhancements and integrations, and contributes to HR technology transformation and migration readiness.

Develop and maintain scalable Java applications using Spring Boot, RESTful APIs, and relational databases. Collaborate with business and internal teams to refine requirements, automate tasks, debug systems, and perform test-driven validation. Review code, improve products, monitor system performance, and keep software current. The role may also involve cloud platforms, containers, CI/CD, UI frameworks, security protocols, production support, and mentoring.

The Product Marketing Manager develops positioning, messaging, competitive strategy, and go-to-market plans for Skilled Nursing products and AI launches. Responsibilities include creating launch materials, sales enablement tools, training, campaigns, thought leadership, customer insights, competitive guides, and case studies. The role partners with product, sales, and marketing teams to support adoption, pipeline, and revenue growth while serving as a subject matter expert on customer needs and product value.

Designs and leads PointClickCare’s new HR Portfolio Management Office. Responsibilities include creating portfolio governance, capacity management, prioritization, OKR and scorecard frameworks, initiative dashboards, project oversight, dependency tracking, and cross-functional rollout coordination. The role advises the VP of People Strategy & Transformation, represents HR in enterprise planning forums, and influences stakeholders across HR without direct authority.

Develop and maintain scalable Java applications and REST APIs using Spring Boot. Write clean, efficient code, automate tasks, test using TDD, troubleshoot systems, monitor performance, and collaborate with internal teams and vendors. Review code, validate software, apply current technologies, and contribute to product improvements. The role may also involve cloud platforms, containers, CI/CD, security protocols, UI frameworks, on-call support, and mentoring.

Develop and execute pricing, packaging, and monetization strategies for SaaS products. Conduct customer and market research, build financial and pricing models, analyze performance metrics, and recommend improvements. Partner with Product, Marketing, Sales, Revenue Operations, Finance, and Customer Success on product launches, strategic deals, sales enablement, and operational adoption. Use AI tools to support quantitative analysis, scenario modeling, reporting, and pricing optimization.

The General Accountant supports multiple subsidiaries through monthly, quarterly, and annual close activities. Responsibilities include general ledger and balance sheet reconciliations, variance analysis, investigation of discrepancies, GL input controls, audit support, and collaboration with Accounts Payable and FP&A. The role also produces management analytics and improves accounting processes while maintaining required controls and documentation. This is a hybrid position based in Mississauga.

Entry-level Sales Development Representative responsible for researching healthcare prospects, conducting cold outreach, scheduling meetings for the VP of Sales, preparing market research, managing follow-up activities, tracking sales metrics, and supporting administrative and special project needs throughout the sales process.

Manages collections for strategic customer accounts, including contacting clients about overdue balances, investigating billing issues, reconciling accounts, preparing account analyses, maintaining customer records, and coordinating payments. The role requires strong communication, negotiation, attention to detail, analytical skills, and cross-functional collaboration in a high-volume environment.

Manages accounts receivable escalations for high-volume customer portfolios by preparing collection notices, investigating billing issues, reconciling accounts, coordinating payment plans, and communicating with customers and internal teams. Maintains accurate account documentation, supports collections and payment processing, prepares account analyses, and assists with onboarding and team initiatives.

The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience. Responsibilities include leading quantitative and qualitative research, analyzing complex data, developing CX measurement protocols, influencing stakeholders, coaching internal and external resources, and applying insights to strategic and day-to-day business challenges. The role partners across the organization to improve customer experience and business outcomes.