Jobs at PointClickCare

Develop and maintain scalable Java applications and REST APIs using Spring Boot. Write clean, efficient code, automate tasks, test using TDD, troubleshoot systems, monitor performance, and collaborate with internal teams and vendors. Review code, validate software, apply current technologies, and contribute to product improvements. The role may also involve cloud platforms, containers, CI/CD, security protocols, UI frameworks, on-call support, and mentoring.

Manages accounts receivable collections for an assigned customer portfolio, including reconciliations, invoice and credit documentation, unapplied payment application, pre-authorized payments, and overdue account recovery. Investigates billing issues, resolves complex escalations, maintains accurate account records, collaborates with sales, customer success, finance, and payments teams, and prepares reports and analyses for management. The role requires strong communication, negotiation, analytical, organizational, and attention-to-detail skills.

Manages collections for assigned customer accounts, including contacting clients about overdue balances, researching billing issues, reconciling accounts, preparing account analyses, and maintaining accurate records. Coordinates payments, credits, invoice documentation, and recovery efforts with customers and internal teams. The role requires strong communication, negotiation, analytical, organizational, and attention-to-detail skills in a fast-paced, high-volume environment.

Lead enterprise-wide agentic AI architecture, standards, reusable platform components, evaluation frameworks, and production implementations across SaaS products. Build secure, observable AI systems using Azure, Anthropic, Python, Java, RAG pipelines, model routing, and orchestration. Identify high-value use cases, optimize cost and performance, establish responsible AI governance, mentor engineers, and guide cross-functional teams from prototypes to measurable business outcomes.

Supports critical production services, monitoring, incident response, deployment validation, observability, and reliability improvements. Develops scripts, automation, AI-powered operational tools, runbooks, and workflows to reduce operational toil. Partners with development teams on reliability best practices, operational readiness, and production system understanding while learning SRE, distributed systems, and cloud operations under mentorship.

Leads qualitative and quantitative market research to uncover customer, market, competitive, and healthcare industry insights. Designs and manages surveys, focus groups, interviews, brand trackers, and complex research studies; analyzes data using statistical and AI-based tools; and delivers reports, dashboards, presentations, and recommendations. Collaborates with product, engineering, sales, marketing, and customer success teams, coordinates external research partners, maintains data quality, and manages multiple research projects and timelines.

Own and execute PointClickCare’s owned brand content strategy across blogs, podcasts, web, and long- and short-form channels. Responsibilities include editorial planning, writing, editing, agency management, executive thought leadership, content distribution, performance measurement, event content for SUMMIT, and employer brand support. The role partners closely with product marketing, demand generation, growth, HR, and talent acquisition teams to align content with business and audience priorities.

Lead the design and implementation of scalable Java microservices, data platforms, and batch and real-time pipelines. Optimize lakehouse technologies, event-driven architectures, cloud-native deployments, data quality, governance, observability, and performance. Establish schema contracts, testing, monitoring, SLAs, SLOs, and automated validation. Provide technical leadership, mentor engineers, collaborate with product, analytics, and AI teams, and drive modernization and engineering best practices as a hands-on contributor.

Leads PointClickCare’s HR technology roadmap, Workday migration, AI-agent deployment, workflow redesign, data governance, and responsible AI controls. Oversees HR technology teams, vendors, budgets, configuration, testing, cutover, hypercare, adoption, and change management. Partners cross-functionally to improve HR service delivery, establish trusted data and reporting, and redesign processes for safe automation and effective AI-human collaboration.

Lead and manage high-visibility customer support escalations, coordinate cross-functional resolution with engineering/product/customer success, build the escalation management function and processes, use data to drive incident response and customer recovery plans, and communicate outcomes to technical and executive stakeholders.

The Principal Software Engineer will design and implement features, write production-grade code, mentor team members, and ensure technical excellence within a Scrum team.

Lead strategic talent development for assigned business functions by designing and delivering multi-modal learning programs, managing instructional design projects end-to-end, partnering with HR and business leaders to assess skills gaps, running workshops/off-sites, and monitoring learning metrics for continuous improvement.

Lead and scale UX, content design, and research across a multi-product B2B healthcare platform. Define experience strategy, governance, design systems, and AI-enabled workflows; partner with Product and Engineering; build and coach design teams; drive measurable improvements in usability, adoption, accessibility, and customer satisfaction.

The Accounts Receivable Specialist manages collections for a portfolio of strategic customer accounts. Responsibilities include contacting clients about overdue balances, researching billing issues, reconciling accounts and unapplied payments, maintaining customer records, preparing account analyses, coordinating pre-authorized payments, and supporting recovery efforts with internal teams. The role requires strong communication, negotiation, attention to detail, analytical ability, and experience working in a fast-paced, cross-functional finance environment.

The Accounts Receivable Specialist manages collections for strategic customer accounts, communicates about overdue balances and billing inquiries, reconciles accounts and unapplied payments, researches billing issues, prepares account analyses, maintains customer records, coordinates pre-authorized payments, and supports recovery efforts with internal teams and clients.

Designs enterprise-grade AI/ML platforms and architectures for agentic systems, RAG pipelines, and multimodal applications. Establishes GenAI infrastructure standards, governance, security, compliance, observability, and cost optimization practices. Evaluates AI technologies and vendors, creates reference architectures, and partners with product and engineering teams to deliver scalable cloud-native solutions across AWS and Azure.

This role involves dynamic sales in healthcare technology, focusing on areas like channel sales and account management, with a mission to improve lives.

The Senior Software Engineer will develop and maintain software solutions, write efficient code, perform testing, and collaborate with teams to enhance product performance.

Responsible for driving revenue from named regional accounts through strategic account planning, consultative selling, and cross-functional collaboration. Build executive-level relationships, develop ROI-based business cases, manage complex multi-stakeholder deals, and ensure customer value realization and retention. Maintain deep product and healthcare policy knowledge and meet quota and expansion metrics.

Own the data platform product portfolio, prioritize datasets and capabilities, define schemas and governance, partner with engineering and analytics, enable trusted consumable data, run discovery with domain experts, track data health and adoption, and drive cross-team alignment to support downstream products and analytics.