Job Title: Senior Technical Account Manager
Location: Mississauga (Hybrid)
Who We Are
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
To us, being visionary is more important than doing things the way they’ve always been done.
What’s in it for you?
The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What You’ll Do
Provide subject matter expertise on the implementation, configuration & support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro-actively troubleshoot and resolve issues that arise during implementation if any.
Hold requirement gathering sessions with clients and provide feedback to the back end software development team to assist in any product fixes, enhancements etc.
Setup and/or carry out large scale software migrations and upgrades.
Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units.
Develop documentation to support the standard implementation and support processes.
Document all Work Orders and Enterprise Support Cases accurately in a timely manner.
Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone.
Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.
Willingness to travel (approx. 50%) to local and international locations as required.
Experience You’ll Bring
Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment.
Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems.
Excellent problem solving, problem resolution & analytical skills.
A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences.
Solid communication skills along with the ability to build and manage relationships with large enterprises.
Ability to multitask and balance competing requirements.
Ability to train a variety of audiences on the use of SOTI software (in person or remotely).
Excellent verbal and written communication skills.
Proactive and ability to work with minimal direct supervision.
Take and lead initiatives to successfully complete assigned projects.
Experience in MS SQL (scripting & administration).
Robust understanding of Networking concepts and principles (incl. certificates, SSL/TLS, firewalls & routing).
Windows Server administration (LDAP/AD, services & troubleshooting).
About SOTI:
SOTI is the world's most trusted provider of enterprise mobility management (EMM) solutions, with over 15,000 enterprise customers and millions of devices managed worldwide. SOTI's portfolio of solutions and services provides the tools organizations need to truly mobilize their operations and optimize their mobility investments. Our award-winning solution, SOTI MobiControl, allows enterprises to enable, optimize and secure their mobile workforce across all platforms to support corporate-liable and Bring Your Own Device (BYOD) policies. We extend secure enterprise mobility management beyond basic mobile device management (MDM) to provide a total, flexible solution for comprehensive management and security of all mobile devices deployed in an organization.
We are passionate about producing innovative solutions that deliver results and solve real customer needs.
If you want to bring your ideas to life, apply at SOTI today. Use of Artificial Intelligence in Hiring SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact [email protected].We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected].Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.SOTI Mississauga, Ontario, CAN Office
Suite 1100,, Mississauga, ON , Canada, L5R 3G5,
