Senior Solutions Engineer, Platform Specialist (Clio Draft)

Summary:

We’re looking for a Senior Platform Specialist to join our rapidly growing Solutions Engineering team that supports our world class Sales team. This role is for someone with a positive attitude, growth mindset and a sense of ownership to take projects from ideation to completion. As an excellent communicator, who is naturally curious and able to explain complex technical solutions to various stakeholders, you will serve as a partner to our Account Executives to help support and close business. You will be able to support a full sales cycle, beginning at technical scoping and solution architecture in presales all the way through proper handoff to the Customer Success teams. 

What your team does

Our Solution Engineering team is the swiss army knife of our entire sales organization. With hybrid skill sets, they serve as the technical encyclopedia communicating how the product, platform, channel and competitive landscape operates and solves specific problems while articulating value to the customer.

What you’ll work on

• Provide business value and technical sales support for assigned opportunities

• Build the team’s technical acumen of the legal document automation landscape.

• Serve as first line of technical support for Clio Draft sales team.

• Own buildout and management of Clio Draft demo accounts across Clio Draft and Clio Core sales teams.

• Collaborate closely with Sales to clearly articulate the following: Clio Draft’s value prop with a focus on new content libraries, Clio Draft platform capabilities, Clio Draft’s integration with Clio Manage, Clio Certified Consultants offerings, competitive landscape and differentiation, database migration services, industry best practices, and the creation of ‘out of the box’ custom solutions

• Serve as the technical lead and owner of technical deal strategy

• Take ownership over new product functionality and serve as a liaison between Sales, Product, and Customer Success/Content team

• Strategize with Sales to create business value, drive urgency and contribute to revenue goals

• Enable Sales to deliver targeted, persona-based, business-value driven demonstrations and meetings

• Focus on relevant content and functionality based on States and practice areas.

• Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain deep industry and ecosystem expertise

• Find ways to continually maximize efficiencies and revenue per account in the technical sales process and support sales efficiency across sales teams and segments, including deep knowledge and value of all of Clio’s Suite of products.

• Collaborate closely with Product and Engineering teams to help collect, document, communicate and influence product roadmap based on market/customer requirements

What you may have

• 2+ years of experience working in either Sales or Customer Success (or other relevant experience) for a SaaS provider

• Have a legal background or equivalent strong track record of knowledge of legal document drafting fundamentals and principles 

• Creative problem solver with a proven track record of success

• Ambitious, curious mindset to always work to find creative solutions to difficult problems

• Strong verbal and written communication skills

• Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets

• Comfortable delivering technical sales presentations, product positioning, and objection handling

• Ability to build strong relationships with both internal and external stakeholders 

• Strong technical experience and understanding of cloud technologies, including APIs, database migrations and security infrastructure

Serious bonus points if you:

• Have a JD or have worked at a legaltech company previously.

• Have worked in partnership with Solutions Engineers in previous roles

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​​

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The full salary range* for this role is $103,000 to $121,200 to $139,400 CAD. and the full commission range is $34,000 to $40,000 to $46,000 CAD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers