Jobs at Clio

The role involves leading Clio's global customer support, managing AI support technologies, developing teams, enhancing customer experience, and aligning support strategies with business growth.

Perform offensive application security work: pentesting, exploit identification, threat modeling, vulnerability remediation guidance, automate scanning and static analysis, support incident response and forensics, research new attack vectors, and drive security education across engineering teams.

Hands-on technical leader building and operating client-facing invoicing features in Clio Manage. Own full lifecycle from design to monitoring, collaborate across payments, accounting, and reporting teams, review code, mentor others, and work in an agile, cross-functional environment.

Lead end-to-end product design for real-time insights, reporting, and analytics in a legal SaaS product. Translate complex data and domain logic into scalable, accessible UI patterns, prototype AI-powered features, conduct customer research, and partner with product and engineering to drive strategy, launches, and iterative improvements.

Administer and govern the revenue enablement tech stack (LetterAI, Seismic, Gong, Consensus), configure certification and AI role-play workflows, manage content taxonomy and access, build adoption and certification reports, deliver end-user training, and partner with Operations and Programs to align tools to launches and OKRs.

Lead and build a secure, highly available internal platform by writing code and IaC, closing infrastructure gaps, defining LLM strategy and guardrails, mentoring engineering managers and ICs, partnering with leadership and recruiting to scale internal tooling, and ensuring security, performance, and reliability across internal workflows.

Lead product design for Clio Work, defining design strategy, building and mentoring a team, partnering with Product and Engineering, driving design processes and systems, advocating user-centered research, and ensuring accessibility and scalable design across complex, AI-native legal workflows.

Build and run end-to-end customer marketing programs for small-business customers to drive cross-sell, upsell, and product adoption. Plan multi-channel campaigns (email, digital, events, in-product), analyze KPI and funnel performance, develop AI-powered campaign workflows, and collaborate with sales, product, and marketing to optimize expansion and revenue.

Lead and mentor an ML engineering team to design, build, and ship LLM/GenAI and agentic systems (retrieval, tool use, orchestration, RAG). Collaborate with MLOps, product, and data science, review code, evaluate models, preprocess complex unstructured data, and deliver scalable, reliable AI features for a SaaS product in an agile environment.

Own and evolve Clio’s Centralized Billing System (CBS): define roadmap, prioritize competing stakeholder requests, partner with GTM/Finance/Sales, ensure telemetry and metrics, and make high-impact product decisions for pricing, quoting, packaging, and charging customers.

Lead technical strategy and architecture for fintech products, mentor engineers, design and implement high-throughput distributed web applications (invoicing, payments, payroll), drive multi-team technical decisions, review code, and improve engineering practices.

Own Vincent's legal content strategy and design the "Certification" citator signal layer. Define quality standards, expand jurisdictional coverage via new sourcing and indexing approaches, and drive end-to-end product strategy and launches in partnership with Engineering, Design, and legal SMEs. Rapidly learn legal specifics, build business cases, and measure impact in an ambiguous, high-stakes AI legal product space.

Perform data extraction, transformation, cleansing and imports (CSV/SQL) into Clio, support customer onboarding, troubleshoot escalated migrations, manage multiple client cases, create knowledge articles, partner with enablement and product teams to improve and automate migration processes, and deliver exceptional customer service throughout the migration lifecycle.

Serve as a Professional Services Workflow Consultant for Clio, advising law firms on workflow optimization and configuring Clio products. Assess client processes, implement account setups and document-generation workflows, promote AI-powered features responsibly, support adoption and change management, track sales activity in Salesforce, and relay customer feedback to product teams to improve offerings.

The Senior Development Manager will lead a team in managing payments and financial services, ensuring technical strategy and scalable system development while mentoring engineers and collaborating with product teams.

Build scalable web applications using Ruby on Rails, mentor and review code, collaborate across distributed teams, diagnose and solve cross-team problems, work in an Agile environment, and apply AI to improve development. Hybrid role based in Toronto with two office days weekly.

Lead end-to-end delivery of strategic, complex cross-functional programs (product launches, global expansion, M&A, internal transformation). Build alignment with executives and functional leaders, scope workstreams, identify dependencies and risks, remove blockers, and deliver roadmaps, timelines, and outcomes. Drive decision-making, facilitate needs assessments and workshops, and apply PM best practices to ensure projects meet business objectives.

The Systems Specialist, FP&A supports the EPM platform by managing technical issues, user training, and system maintenance to enhance financial processes.

Lead technical work enabling global-ready products: act as technical stakeholder, define roadmaps, remove major technical blockers, write and review high-quality tested code, mentor engineers, simplify abstractions, and collaborate across distributed teams to deliver scalable web/SaaS solutions.

Lead the International design team at Clio, shaping product experiences for legal professionals across global markets, while managing and mentoring a team of designers.