Jobs at Clio

Lead detection and incident response across corporate security systems. Own investigations end-to-end, tune and automate detection (DLP, EDR, SIEM, phishing), produce runbooks and remediations, coach junior analysts, and partner cross-functionally to improve controls, compliance evidence, and AI-related security tooling.

Manage a portfolio of high-value SaaS accounts as a trusted advisor, driving adoption, retention, upsell, and ROI using AI-driven insights. Lead executive business reviews, coordinate cross-functional engagement, advocate for customers, coach teammates, and contribute product feedback to improve legal practice management workflows and AI features.

Design and run experiments, apply statistical analysis and ML (including GenAI/LLMs) to product and business problems, build and deploy predictive models, collaborate with product/marketing stakeholders, ensure data quality and governance, and communicate actionable insights to influence strategy.

Build and operate scalable ML and generative AI platforms: deploy LLM-based solutions, design CI/CD and model pipelines, manage cloud infrastructure (Kubernetes, IaC), monitor and troubleshoot production models, evaluate ML tools, and collaborate cross-functionally to deliver and govern reliable AI features.

The Group Training Specialist leads instructor-led product training to enhance customer adoption of Clio's products, ensuring effective onboarding and engagement.

Lead and scale R&D operating systems and planning rhythms to align Product, Design, Engineering, and Research. Build sources of truth, manage workback plans, track OKRs, improve cross-functional coordination, create templates and dashboards, and surface insights to drive decisions and follow-through.

As an Intermediate Customer Account Manager, you will ensure customer satisfaction, drive product adoption, and manage customer relationships while impacting key performance metrics.

Lead a product marketing portfolio: set GTM strategy, positioning, launches, and measurement. Manage and develop PMM team, drive cross-functional execution with product, sales, and CS, and use data and customer insights to grow adoption, engagement, and retention.

Serve as the EPM (Pigment) architectural SME for FP&A, maintain integrations with NetSuite, Workday, SFDC and Looker, design and optimize budgeting/forecasting models, administer permissions and controls, resolve system issues and tickets, document processes, and deliver user training to enable adoption and improve data integrity.

Lead go-to-market and product adoption for a product portfolio: develop positioning, messaging, launches, enable internal teams, run customer research and experiments, drive adoption and retention, track KPIs, and collaborate cross-functionally with product, data, and customer teams to inform strategy.

The Senior Sales Compensation Analyst will manage commission processes, design compensation plans, analyze sales performance data, and enhance compensation systems to support growth in Clio's Revenue Operations team.

The Senior Strategy and Analytics Specialist will advise leadership, manage analytics, conduct data analysis, and support strategic initiatives to drive growth and operational excellence.

Senior Content Strategist responsible for end-to-end enterprise content programs: create and edit long- and short-form content, write executive and video scripts, use AI tools to accelerate work, review and elevate team output, partner cross-functionally (PMM, Sales, Demand Gen), support ABM, track content performance, and iterate based on insights. This is a 12-month maternity contract based in Toronto (hybrid).

Clio seeks a Senior Software Developer to build innovative voice and messaging solutions. Responsibilities include working in agile teams, optimizing performance, and mentoring developers while leveraging Node.js and AWS technologies.

Lead vision, strategy, and roadmap for platform-level experience across Clio's product suite. Translate research and analytics into incremental roadmaps, define success metrics, and drive cross-functional execution with design and engineering. Unify navigation, global utilities, shared surfaces, and platform APIs to create a coherent, product-led SaaS experience.

Lead end-to-end product design for Clio's Fintech/payments area: conduct customer research, frame opportunities, prototype and ship AI-enabled workflows, improve design systems, measure impact, and mentor other designers.

Lead go-to-market and product adoption for assigned product portfolios. Build positioning, messaging, and launch campaigns; enable internal teams; run experiments and market research; track KPIs and drive feature adoption through data-informed strategies and customer insights.

Build and deploy NLP and generative AI solutions using transformer-based and other ML models. Develop LLM-based features, preprocess complex unstructured data, collaborate with engineering, product, and MLOps teams, and iterate in an agile, cross-functional environment to improve customer workflows and efficiencies.

Lead the architectural design of machine learning systems, develop high-impact models, and mentor junior data scientists while ensuring data transparency and ethical AI practices.

As a Platform Engineer for Databases, you'll optimize MySQL infrastructure, solve performance problems, automate processes, and ensure database reliability in a collaborative team setting.