Senior Manager, Operational Resilience

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work:

The Senior Manager, Operational Resilience supports the development and ongoing execution of a strong operational risk management program across Equitable Bank, and provides independent oversight and effective challenge (as the second line of defence) to ensure the Bank operates within its established operational risk appetite.

The Core Responsibilities of the Job:

• The Senior Manager, Operational Resilience role is being created to support the advancement of risk management practices related to operational resiliency, business continuity, crisis management, and the interconnections to change management and third party risk management in support of regulatory requirements OSFI B10 and OSFI E21 guidelines.




• Contribute to the development and execute on the enhancement of the Operational Resilience roadmap, methodologies, mechanisms, standards, reporting and operating procedures.
• Plan and facilitate the annual schedule of Business Continuity Management (BCM) Program activities including working sessions to prepare for exercises or tests.
• Administer and support activities related to BCM including business impact assessments, plan reviews, reporting and communications
• As the Operational Resilience SME, support the third party risk reviews for material third parties in collaboration with Procurement and other advisory SMEs.
• Coordinate disaster recovery business testing activities including review of test plans, results and supporting communications
• Contribute to reviews and updates to operational risk related policies, procedures and tools.
• Support the use of risk identification tools such as the new initiative risk assessment (NIRA) and the Risk and Control Self-Assessment (RCSA) and third party risk assessments
• Evaluate and challenge Key Risk Indicator (KRI) reporting to validate accuracy and identify trends.
• Provide oversight to the business through assessments, ensuring remediation / action plans are appropriately addressed, monitored, reported and escalated, as necessary.
• Conduct reviews/investigations and prepare reports for operational risk events and/or incidents.
• Provide recommendations on potential emerging risks and significant events which could have a material impact on the successful achievement of corporate objectives.
• Create and manage the delivery of training to relevant employees within the business and /or critical business service to ensure they are familiar with their roles and responsibilities
• Assist with developing operational risk training programs and program awareness delivery
• Assist with oversight activities with business units to enhance the management of operational risk.
• Support regularly-scheduled and ad-hoc risk reporting and analytics to support senior management reporting.

Let's Talk About You!

• 3-5 years of experience in operational resilience, business continuity/disaster recovery, crisis management
• 5-7 years of experience in an operational risk and/or information technology risk oversight role in a financial institution.
• Undergraduate degree in finance, economics, business administration or technology is an asset
• Professional designation or certification such as CBCP or MBCI industry certification or equivalent is preferred.
• Knowledge of risk management, compliance matters, and corporate governance.
• Familiarity with the risk and control frameworks
• Strong analytical and quantitative skills and problem-solving abilities. Strong attention to detail.
• Strong written and verbal communication skills coupled with meeting facilitation abilities and good presentation skills.
• Good organizational, project and time management skills to efficiently deliver concurrent projects with competing priorities. PMP would be considered an asset.
• Knowledge and awareness of the financial industry, risk management practices and regulatory and/or policy changes.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy, personal days and even a moving day 

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!