Jobs at EQ Bank | Equitable Bank

Supports the digital banking product team by researching customer needs, analyzing product metrics and experiments, defining user stories and success measures, maintaining KPI reporting, supporting product launches, and recommending improvements. Collaborates with Product Management, Engineering, Design, Customer Service, and other teams to improve customer journeys and digital banking experiences.

Analyzes residential mortgage, reverse mortgage, and consumer lending portfolios; monitors credit risk indicators, lending tiers, regional trends, and emerging risks. Produces dashboards and executive reporting, performs root-cause analysis, validates segmentation methodologies, and provides independent risk challenge. Partners with lending and credit teams on governance, audits, and regulatory requests. Improves analytics through automation, AI-enabled workflows, Microsoft Copilot Studio, and Power Automate while maintaining data, model, and risk controls.

Investigates card fraud and financial crime alerts, analyzes transactions and account behavior, manages customer inquiries, documents evidence, prepares incident reports, identifies fraud trends, and escalates risks. The role also supports loss prevention, compliance, process improvements, stakeholder communication, and service-level objectives while handling complex cases and maintaining investigation records.

Leads end-to-end internal audits of the bank’s IT infrastructure, applications, cloud technology, cybersecurity, and artificial intelligence environments. Develops risk assessments, audit programs, control testing, findings, recommendations, and reports for senior leadership. Monitors regulatory expectations, technology projects, and strategic initiatives; advises on technology controls; follows up on remediation; and communicates risks across technical and non-technical audiences.

Leads end-to-end delivery of highly complex technical programs across multiple teams and domains. Owns execution plans, dependencies, risks, governance, implementation readiness, and executive reporting. Drives alignment among Engineering, Product, Business, Enterprise partners, and third parties; resolves delivery constraints and escalates decisions. The role also mentors Technical Program Managers and improves program management standards, controls, and delivery practices.

Supports second-line oversight of third-party and operational risk programs at a financial institution. Responsibilities include third-party risk assessments, due diligence, control reviews, operational resilience, business continuity and disaster recovery testing, KRI analysis, issue remediation, incident investigations, regulatory alignment, reporting, stakeholder engagement, and employee training.

Supports second-line third-party and operational risk management across the bank. Responsibilities include due diligence assessments, risk reporting and analytics, data quality reviews, action-plan tracking, risk system administration, governance documentation, regulatory best-practice research, and business advisory support. The role also assists with risk procedures, training, stakeholder engagement, and senior management reporting.

Investigates suspected fraud and financial crime activity involving card accounts, evaluates threats, manages inbound fraud cases, documents evidence, escalates incidents, supports reporting and loss prevention, and provides client service. The role analyzes detection-system information, maintains case files, identifies trends, recommends process improvements, and ensures investigations follow procedures, service levels, and compliance standards.

Manage Technology Workplace Services operations and a team of ~10 technologists, overseeing end-user support, incident and major-incident management, ITIL4 process adoption, asset lifecycle and laptop refresh, SLAs/KPIs/reporting, endpoint security and compliance, service improvement, and support for company events and executive white-glove needs.

Supports the Bank’s operational risk framework by assessing risks and controls, conducting independent control testing, coordinating issue remediation, and monitoring corrective actions. Supports business continuity through impact assessments and continuity documentation. Prepares risk reporting and metrics, maintains risk inventories, advises business units on mitigation, and contributes to enterprise risk initiatives involving technology, cybersecurity, and third-party risk.

Supports strategic sourcing, procurement, contract lifecycle administration, third-party risk management, vendor onboarding, reporting, data validation, and process improvement. The intern maintains contract and supplier records, prepares dashboards and management updates, coordinates stakeholder follow-ups, conducts research, and helps evaluate approved AI and automation solutions within a regulated banking environment.

Maintains financial databases, models, and reporting systems; validates month-end data; develops regulatory and management reports; creates Power BI visualizations; performs SQL-based data cleansing and analysis; supports budgeting, forecasting, process improvements, and ad hoc financial analysis. The role partners across Finance and business units to improve model accuracy, documentation, efficiency, and risk management.

Lead infrastructure and network architecture initiatives across cloud and on-premises environments. Design network topologies, implement Meraki and FortiGate solutions, define security controls, and support Azure infrastructure and disaster recovery. Develop technology roadmaps, governance standards, technical documentation, and proof-of-concept assessments. Collaborate across infrastructure, cloud, DevOps, security, and business teams while mentoring engineers and guiding complex cross-functional implementations.

Leads the design, implementation, and operation of security controls for AI, generative AI, machine learning, agents, copilots, and cloud platforms. Builds reusable guardrails, automation, monitoring, access controls, and data protection capabilities; assesses AI supply-chain and application risks; supports adversarial testing, governance, compliance, and incident detection. Partners with engineering, architecture, data, privacy, and business teams to enable secure AI adoption and mentors stakeholders on practical security patterns.

Develops and implements deposit portfolio product strategies, launches new products and features, improves customer experiences, and drives onboarding, retention, and engagement initiatives. The role analyzes customer and portfolio data, manages product risks and compliance controls, supports cross-functional project delivery, collaborates with agency and data partners, and contributes to long-term banking product strategy.

Leads end-to-end data science and machine learning initiatives supporting growth, pricing, customer engagement, recommendations, experimentation, and decision-making. Responsibilities include feature engineering, model development, validation, deployment, monitoring, productionization, cloud migration, pipeline modernization, and experimentation analysis. The role partners with business and technical teams, communicates insights, develops reusable analytical assets, and mentors colleagues.

Support digital banking customer acquisition and awareness campaigns across traditional and digital channels. Responsibilities include coordinating campaign activities, tracking budgets, timelines, KPIs, and performance, assisting with analytics and reporting, maintaining brand messaging, researching partnerships and emerging channels, and contributing marketing ideas. The intern will collaborate with internal teams, agencies, and external partners while monitoring consumer, digital banking, and marketing trends.

The Senior Manager, Credit Risk Management supports enterprise-wide credit risk governance, portfolio monitoring, policy review, quality assurance, regulatory responses, and new product risk assessments. The role provides independent challenge to business-line credit processes, develops risk mitigation strategies, reports insights to senior management and the board, and leads initiatives supporting lending quality and operational efficiency.

Manage and optimize full-funnel paid social campaigns for banking products across Meta, Reddit, TikTok, Pinterest, and emerging channels. Analyze customer and campaign data, develop audience and creative tests, implement tracking and enhanced conversions, automate reporting, and present performance insights to stakeholders. Collaborate with marketing, analytics, product, and business teams to improve acquisition volume, cost to acquire, and customer lifetime value.

Manages and optimizes paid search campaigns across Google Ads, Microsoft Ads, and Search Ads 360 for banking products. Develops audience segmentation, bidding, enhanced conversion, keyword, testing, and ad-copy strategies. Analyzes campaign performance, reports insights, automates reporting, and identifies opportunities to improve acquisition volume, cost per acquisition, and customer lifetime value. Collaborates with marketing, creative, data, SEO, and other stakeholders while supporting team members and staying current on SEM trends.