Senior Manager, Account Management

About Q4

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. 

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

The Senior Manager, Account Management, will be a key member of the Sales Organization Leadership Team. The candidate is a Sales and Renewals professional who will manage a team of Account Managers, working closely with cross functional teams to deliver strong results around renewal and growth targets, process improvements, and organizational initiatives. This is a revenue-centered role that drives expansion pipeline creations and owns the economic relationship with our customers post-acquisition. 

The Senior Manager, Account Management will manage their team’s proactive outreach activities, complex renewal situations, and be responsible for leading a high-performing team of account managers focused on delighting our customers and delivering growth from the base. This is a highly collaborative leadership role where you will develop successful relationships with functions and team members including Customer Success, Sales Operations, Finance and Legal.

Role Responsibilities

• Hire, develop, and mentor a high-performing team of Account Managers.
• Proactively build strong relationships with customers to understand their changing business needs and ensure Q4 remains their preferred Investor Relations solution.
• Partner with Customer Success Leadership and coach your team to work with their Customer Success partners to understand customer sentiment and overcome challenges that would lead to customer churn including overseeing the preparation of business cases for retention needs.
• Lead the renewals process for your team’s portfolio of accounts, providing guidance on negotiations, solution development, and contract management. Gain a deep understanding of our product offerings, competitors, and pricing strategies to help secure long-term, high-value customer commitments with Q4.
• Drive segmentation and high-value expansion targeting within-in the base. Identify the highest value expansion opportunities and manage your team’s funnel of opportunities to move with speed and convert at a high rate. Understand your customer’s workflows and jobs, tailor your team’s outreach across the quarter to match their needs in those periods, and deliver maximum new bookings through a professional and personalized outreach strategy
• Gather valuable insights from your team’s customer conversations and bring them back to the organization in actionable ways. Whether it's competitive intelligence, pricing trends, product feedback, or shifts in investor relations, you’ll help Q4 stay aligned with emerging industry trends and ensure we are meeting customers where they are.

Qualifications

• Bachelor’s degree or equivalent
• Minimum of 10 years sales/account management and 4+ years sales/account management leadership experience with a proven track record for success with sales or account management in a SaaS based environment
• Positivity in leadership. Ability to set goals and galvanize teams to deliver results
• Strong leadership and coaching background with demonstrable outcomes resulting from your leadership
• Expertise using Salesforce.com with the ability to create reporting and identify trends and insights in your team’s data
• Team player, self- motivated with high emotional IQ (EQ) and excellent presentation skills
• Critical thinking and analytical skills, with extensive expertise in preparing win-win renewal scenarios
• Proven track record of success and exceeding expectations selling to and developing lasting relationships with your customers’ senior management.
• Experience successfully managing and growing team revenue with customers in an assigned territory or book of business
• Strong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in customer conversations
• Knowledge of how to accurately forecast revenue levels and achieve sales targets in a high-growth environment.
• Strong negotiations skills and the ability to build and present business cases both internally and externally
• Demonstrated hustle and pursuit history with high outreach motor and high contact and conversion rates
• Ability to manage a busy calendar. We want to talk to our customers every quarter!

Additional Skills

• Alignment with Q4’s values - customer obsession, integrity, bringing big ideas to life and making impacts together 
• Proven ability to foster collaboration across departments.
• Strong sense of accountability and ownership over team success and product quality.
• Highly motivated, self-confident, and driven to achieve exceptional results.
• Resourceful and creative in prospect identification and opportunity generation.
• Experience navigating the fast-paced environment of a successful startup.
• Self-starter with a positive "can-do" attitude.
• Service-oriented approach for fostering positive relationships with internal and external stakeholders.

Why Q4?

We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:

- Health, wellness & lifestyle benefits to balance your heart, mind, and body;

- Pension matching incentives to support your financial health;

- Flexible paid time off so you can truly recharge and enjoy life;

- Choose your home, one of our trendy offices, or mix it up with our flexible working environment;

- Virtual team building and socials, keeping people connected is important to us; and 

- A fantastic culture to top it all off!

Join #Q4orce

Q4’s diverse and inclusive workplace fosters a friendly, open-minded environment. Diversity makes us stronger from the increased pace of innovation to strengthening our culture. With great reasons to work here, take advantage by submitting your application to join our growing team.

Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please contact [email protected].

#q4orce #LI-Hybrid