What if you could join a team where your technical expertise and customer success experience truly make a difference?
If you have proven experience as a Customer Success Manager in a tech company and are looking to specialize in enablement, this is your chance! Coveo is seeking a Senior Customer Success Enablement Manager to design and implement support programs for our global Customer Success team.
In this role, you’ll collaborate with managers and team members, leveraging the customer lifecycle and product adoption strategies to equip them with the tools, resources, and knowledge needed to drive client success.
Your responsibilities will include:
- Developing and implementing comprehensive enablement programs aligned with business goals.
- Designing and delivering interactive training, workshops, and educational materials for Customer Success teams.
- Building and maintaining scalable onboarding programs for new Customer Success Managers (CSMs).
- Partnering with Customer Success leaders to identify gaps and develop targeted training initiatives.
- Collaborating cross-functionally with Sales, Product, and Support teams to align enablement strategies.
- Continuously tracking, analyzing, and improving enablement programs based on feedback and performance indicators.
What qualifies you for this role:
- Over 5 years of experience in Customer Success.
- Background in a tech or AI-driven organization, ideally in a fast-growing environment.
- Familiarity with Customer Success learning programs and assessing their effectiveness.
- Strong presentation and communication skills, with the ability to simplify complex concepts in both English and French to support a globally distributed team.
What will make you stand out:
- Knowledge of adult learning methodologies and best practices in corporate education.
- Experience with Learning Management Systems (LMS) and other digital training tools.
- Ability to tailor training programs to diverse learning styles and team needs.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
