Senior Business Systems Analyst

Company: CUMIS
Department: IT
Employment Type: Regular Full-Time 
Work Model:Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As a Senior Business Systems Analyst, you will act as a key liaison between delivery teams and business stakeholders, supporting both functional enhancements and new solution development. You will be part of a collaborative team responsible for translating business concepts and requirements into effective, client‑focused, system‑based solutions. The role contributes to complex and diverse initiatives by defining system scope and objectives grounded in user needs and a strong understanding of supported business applications.

• You have advanced knowledge of integration technologies such as API and Webservices
• Advanced wireframing skills, with hands-on experience using tools like Figma, Draw.io, and Balsamiq considered an asset

• You are familiar with IDP and authentication including OKTA

• You are familiar with test management tools such as Postman and Zephyr
• You have a working knowledge of Automation tools including UFT and RPA
• You have demonstrated extensive experience with collaboration platforms such as Jira, Confluence, and Miro, along with the Microsoft suite of products, including AI-enabled tools like Copilot
• You have experience with the Appian platform
• Knowledge of claims and underwriting systems as well as associated processes would be considered an asset
• You have working knowledge of SQL, database queries and PowerBI

• Facilitating discussions with business partners to collect, document, and validate detailed analysis of business functions, rules and processes required for highly complex projects.
• Guiding the assessment and selection of technical design solutions, acting as intermediary between the team and the Business stakeholders.
• Performing detailed data analysis, data modeling, mapping and flow to support system functionality, integrations and conversations.
• Developing the user acceptance test plan, strategies and leading the overall testing activities for medium to large initiatives.
• Leading the continuous improvement of the Business Systems Analyst (BSA) practice through research, devising improvements, establishing more efficient processes and providing guidance to other team members.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
• You are proactive and solution-oriented person who excels in a team environment

• You have five years of experience in Information Technology or a related field.
• You have completed post-secondary education in Information Technology or a related discipline.
• You have advanced knowledge of Agile practices, SDLC methodologies, processes, and tools as well as project planning methodologies and Lean process improvement tools and techniques.
• Having work experience in an Insurance Environment is an asset.
• ITIL V3 or V4 foundation certification is an asset.
• You have a testing background including experience creating and running automated scripts, formulating and executing functional test cases as well as regression and negative tests
• You have advanced knowledge of process engineering tools and techniques
• You have experience in Digital capabilities including working with UI/UX designers

• Extended work hours, including evenings and weekends, may be required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

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Expected salary range $72,847 to $121,411

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.