Jobs at Co-operators

Manage auto insurance pricing projects and actuarial models, ensuring profitability across property and casualty business lines. Lead rate changes, model governance, implementation planning, and strategic pricing roadmaps. Coach and mentor team members, provide training, resolve complex business problems, and advise leadership and business partners on pricing impacts. Requires extensive P&C actuarial experience, strong analytical judgment, and knowledge of pricing principles, capital allocation, and reinsurance.

Performs daily bank and general ledger reconciliations, investigates outstanding items, prepares journal entries, processes payments, executes wire transfers, and supports banking changes for field offices. The role also identifies fraudulent bank activity, analyzes outages, reconciles Oracle payment data, and advises business areas on financial error correction and prevention.

Supports agency operations through sales and service for personal auto and home insurance. Advises clients on suitable coverage, prospects for additional products, performs frontline risk assessments and property inspections, completes client reviews, resolves concerns, and contributes to sales, service, quality, productivity, and profitable growth goals. The role requires obtaining and maintaining provincial OTL licensing and involves continuous client relationship development and peer support.

Manage end-to-end email campaigns and automated lifecycle journeys in Salesforce Marketing Cloud. Build personalized content, segmentation, triggered communications, landing pages, and integrations using SQL, AMPscript, Journey Builder, Automation Studio, and Marketing Cloud Connect. Monitor deliverability, perform QA and reporting, document workflows, and provide technical marketing automation expertise to cross-functional stakeholders and business lines.

Analyzes business performance, financial risk, and return; develops budgets, forecasts, and multi-year plans; prepares business cases; researches competitive, economic, and regulatory factors; recommends performance improvements; presents insights to business partners; and supports departmental process improvements.

Provides financial modeling, forecasting, profitability analysis, variance analysis, business case evaluation, and recommendations supporting management decisions. Partners with business units on initiatives, develops reporting solutions, coaches team members, and leads process improvement projects. The role requires insurance industry and accounting knowledge, advanced spreadsheet and reporting tools, and at least five years of related experience.

Leads the architecture, development, deployment, and maintenance of Azure-based data platforms and products. Designs infrastructure using Terraform, builds secure CI/CD pipelines, develops scalable data pipeline templates, and implements monitoring, quality, reconciliation, governance, and security controls. Provides engineering leadership, mentors staff, coordinates platform updates, optimizes performance, documents systems, and partners with business, technology, security, governance, vendors, and analytics teams to deliver customer-centric data initiatives.

Supports underwriting department operations for more than 90 professionals by coordinating staffing, scheduling, resource allocation, workforce systems, productivity reporting, meetings, vacation planning, and administrative activities. The role monitors coverage and service gaps, collaborates with workforce management, IT, and telephony teams, maintains confidential information, and assists with budget administration and expense reconciliation.

Sell individual life, disability, and annuity insurance through inbound and outbound calls. Handle customer, credit union, and intermediary inquiries; explain underwriting and claims procedures; process policy servicing requests; document interactions in CRM systems; resolve complaints; and support high-quality customer experiences. The role requires contact center customer service experience, a Level I Life license, Microsoft Office proficiency, and strong communication skills.

Leads operations for customer-facing digital platforms, overseeing availability, performance, production support, incident and problem management, vulnerability management, and continuous improvement. Manages a cross-functional SRE team, coordinates critical incident response, partners with security, architecture, engineering, and vendors, and communicates with senior leadership during high-impact events. The role also drives platform modernization, service-level performance, vendor effectiveness, and a high-accountability operations culture.

Supports CRM product development and optimization by gathering business requirements, creating user stories and process maps, conducting impact and gap analyses, analyzing customer and operational data, and developing reports and dashboards. Partners with business, product, operations, underwriting, and technology stakeholders to provide insights, evaluate solutions, support testing and implementation, and recommend continuous improvements that enhance customer experiences and business outcomes.

Leads a team monitoring individual insurance products and competitive positioning. Develops sales concepts, product presentations, point-of-sale materials, and recommendations for pricing and product changes. Partners with Marketing, Actuarial, Pricing, and distribution teams to support sales, brand recognition, regulatory alignment, and product roadmaps. Serves as a subject matter expert on financial planning and tax strategies while fostering team development, innovation, and strong client experiences.

Lead complex P&C actuarial analyses focused on reserve adequacy, claims trends, reserving methodologies, predictive reserving solutions, financial reporting, governance, and process improvements. Partner with data science and BI teams, evaluate model outputs, strengthen controls and documentation, lead medium-to-large initiatives, and coach colleagues.

Develop, validate, implement, maintain, and monitor predictive models supporting property and casualty claims reserving. Translate actuarial objectives into statistical and machine-learning solutions, deliver production-ready analytics, evaluate model performance, and strengthen governance, documentation, testing, controls, and monitoring. Collaborate with actuaries and business intelligence partners, integrate analytics into recurring processes, provide evidence-based recommendations, and coach peers on analytical practices.

Investigate, interpret coverage, negotiate, and resolve complex automobile Accident Benefits claims. Manage case plans with clients, physicians, employers, and rehabilitation providers; handle litigation and alternative dispute resolution files; and coach claims staff. Deliver high-quality client service while applying critical thinking, prioritization, communication, and continuous improvement skills.

Supervise personal lines underwriting teams, provide functional guidance, and implement strategic plans aligned with departmental goals. Manage change, budgets, schedules, underwriting consistency, client profitability, and operational effectiveness. Coach, develop, recruit, and manage staff performance while fostering innovation, continuous improvement, and a high-performance culture. The role requires bilingual English and French communication, occasional travel, and strict confidentiality.

Investigate, interpret coverage, reserve, negotiate, and settle automobile accident benefit claims. Manage claim files, authorize payments and reserves up to $75,000, coordinate case management plans with claimants and service providers, and handle litigation and alternative dispute resolution matters. Deliver quality client service while applying critical thinking, communication, teamwork, and continuous improvement skills.

Supports the design, implementation, administration, communication, and continuous improvement of organizational development and performance programs. Coordinates employee listening, performance management, succession planning, workforce planning, recognition, onboarding, mentorship, and related initiatives. Conducts research, gap analysis, and reporting; manages SharePoint and internal content; prepares workshops and communications; and advises HR teams, leaders, and stakeholders on tools and processes.

Provides insurance product expertise and leadership across underwriting, product design, policy administration systems, and change initiatives. Analyzes portfolio issues, develops underwriting and risk-selection solutions, coordinates requirements, identifies improvement opportunities, and supports AI-driven underwriting experience enhancements. The role requires collaboration with stakeholders, product prioritization, solution feasibility assessment, risk mitigation, and coaching colleagues in an agile environment.

Lead development and maintenance of performance reporting for the P&C control environment. Identify, test, and recommend remediation for control gaps; develop KRIs and risk insights; advise senior leadership; partner with Privacy and Compliance; mentor junior staff and drive improvements to governance, risk, and compliance practices.