Teams at Co-operators

Sell individual life insurance products, meet sales targets, handle escalated client issues, and support the sales team. Develop and implement sales procedures and strategies, perform needs analyses, provide tailored proposals, drive cross-sell/upsell referrals, and build strong client relationships while mentoring colleagues and improving operational efficiencies.

Provide technical support and administration for the Genesys Cloud telephony platform: process user lifecycle changes, troubleshoot call quality and connectivity issues, collaborate with support teams, recommend workflow improvements, and maintain accurate telephony configurations to minimize downtime and onboarding delays.

Lead development and execution of risk assessments, controls, and compliance for claims operations. Partner with business and auditors to remediate control weaknesses, provide insights on compliance trends, and coach a team to deliver strategic objectives.