Senior Analyst, Operations

The Opportunity 

Provide forward-thinking analysis and direction to promote and instill consistently effective alignment and execution. Review CI operating results to identify key trends and variances and measure production results against budgets and forecasts.

Execute and deliver KPIs, and provide insights on a weekly, monthly, and quarterly basis to key stakeholders. Prepare timely and accurate divisional business performance reporting for both internal (Board of Directors, senior management) and external (investors, regulators, and auditors) stakeholders

What to Expect

• Provide financial, portfolio, and market analysis using data mining and analytics to support Commercial business priorities. 
• Lead data acquisition and collaborate with internal and external partners to develop actionable business insights. 
• Deliver timely and relevant performance metrics to Commercial leadership while reducing duplication of reporting efforts. 
• Identify and implement improvements to data structures and automated reporting processes. 
• Support the planning, execution, and monitoring of Commercial Insurance initiatives, including KPI enhancements and process improvements. 
• Track initiative progress, manage risks and issues, and provide regular updates against key milestones. 
• Maintain governance and oversight of initiative tracking, communications, and escalation processes. 
• Partner with Finance, Actuarial, and Business Intelligence teams to support performance measurement, reporting, and compliance with governance and regulatory requirements.

What you Bring

• University degree in Math/Statistics, Applied Science, Business, or a related program.
• 5+ years of Property & Casualty (P&C) insurance experience.
• Analytical focus and a statistical background are considered assets.
• Proficiency in the Microsoft Office Suite is a must-have.
• Advanced skills in Excel and PowerQuery, related work experience using Tableau for dashboard creation and trend identification, and prior work experience with GCP BigQuery.
• Ability to use data to help inform decisions from the perspective of management and other internal stakeholders.

Salary Range: $59,300-$109,200

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid