Jobs at Definity

Lead consolidated corporate partnerships across Sonnet and Petline, managing 40+ partnerships and a team. Drive new distribution launches, optimize partner value and retention, own partnership P&Ls, monitor ROI, and collaborate cross-functionally to remove blockers and recommend operational changes to support long-term growth.

Evaluate, estimate, negotiate and settle property catastrophe claims; travel to loss sites across Canada; write estimates using Xactimate/Xactanalysis; document claims, interpret policy, identify subrogation, manage vendors and experts, apply building code knowledge, and support regional adjusting and national appraisal functions.

Manage outreach to remote veterinary clinics, breeders, and shelters via phone, email and virtual meetings to generate quotes and leads, support trial activations, maintain CRM engagement metrics, collaborate with Territory Managers and marketing to grow territory performance and execute promotional initiatives.

Lead architecture and delivery of scalable AI systems for P&C insurance, oversee fraud prevention platform from data to production, mentor AI engineers, collaborate with business stakeholders, prototype novel AI techniques (LLMs, GNNs, CV), and drive cloud deployments and responsible AI practices.

Manage and grow a territory of 250+ veterinary clinics, execute strategic sales plans, monitor competitors, drive retention and trial growth, use Salesforce to track performance, lead regional voucher/QR initiatives, mentor colleagues, collaborate cross-functionally, and meet monthly/quarterly/annual targets. Hybrid role with four field days per week.

Lead and build Definity's digital marketing function: define strategy, operate the MarTech stack (CRM, CDP, automation, analytics), drive SEO/AI search visibility, oversee UX/CRO and campaign operations, establish data governance and measurement, recruit and scale multidisciplinary teams, and translate analytics into strategic investment decisions.

Lead and scale a content and search strategy that improves brand discoverability for brokers and customers. Architect content infrastructure, apply modern SEO/AEO/GEO and structured data, integrate AI tools for personalization and efficiency, drive data-informed content investments, and lead cross-functional teams to align content with business and regulatory needs.

The AI Engineer will design, develop, and deploy AI solutions in property and casualty insurance, focusing on claims processing, underwriting, and customer engagement while ensuring responsible AI practices and effective data integration.

The AI Lead Architect defines, governs, and evolves the AI platform, translating business needs into scalable solutions while ensuring compliance and operational readiness.

Design and optimize mobile-first experiences for sonnet.ca and email, create landing pages in the CMS, propose A/B tests, write development stories with accessibility requirements, collaborate with product, developers, and stakeholders to deliver design enhancements.

Lead Quebec-focused marketing activation, sales enablement with the Contact Centre, partnership marketing, and a French-first content and SEO/AI discovery strategy. Coordinate cross-functional teams to localize campaigns, drive conversion, and improve French organic search performance.

Deliver business requirements, document data lineage and processes for personal insurance pipelines, capture acceptance criteria in Jira/Confluence, partner with stakeholders and product owners, define value stream maps, support system impact analysis, create and execute UAT, manage defects and post-production validations to ensure quality delivery.

The role involves leading risk management initiatives on climate perils, analyzing data, developing models, and presenting findings to stakeholders.

The Senior Financial Analyst will reconcile investment transactions, prepare journal entries, ensure compliance with accounting policies, and support financial reporting and variance analysis.

The role involves managing complex casualty claims, collaborating with teams, providing mentorship, and improving claims processes for growth in emerging markets.

Lead change efforts for a systems modernization to an AI-enabled, cloud platform. Design and execute change strategies, coordinate with program leadership, HR partners, communications, and L&D, manage change execution and project management activities, escalate issues, share lessons learned, and improve enterprise change enablement.

Lead a centralized analytics team to monitor Personal Insurance portfolio performance, generate actionable insights, forecast outcomes, and deliver deep-dive analyses. Partner with regional directors to prioritize projects, translate findings into data-driven recommendations, and ensure analytical quality and operational workflow. Manage hiring, coaching, and capacity planning for a high-performing portfolio analytics center of excellence.

Design, lead and execute employee experience programs (engagement, listen strategy, onboarding/offboarding). Co-lead Qualtrics surveys, analyze feedback, produce reports and dashboards, advise senior leaders, partner with HR Analytics, manage cross-functional projects, and drive continuous improvement and change initiatives.

Lead a central portfolio analytics function for Personal Insurance, delivering performance monitoring, scenario analysis, forecasts, and deep‑dive diagnostics. Build and coach an analytical team, manage project intake and priorities, and translate analyses into actionable portfolio recommendations for senior stakeholders to inform planning and portfolio decisions.

This role involves developing sourcing strategies, managing vendor relationships, conducting market research, negotiating contracts, and ensuring compliance within a fast-paced and regulated procurement environment.