Jobs at Definity

Develop and execute internal communication plans supporting business priorities, employee engagement, change initiatives, and operational objectives. Responsibilities include writing and editing content across internal channels, translating complex information into clear employee messaging, advising stakeholders, managing communication timelines, monitoring engagement metrics, and maintaining corporate messaging and editorial standards. The role collaborates with leaders, subject matter experts, HR partners, and project teams in a hybrid corporate environment.

Supports internal and external corporate communications by drafting, editing, proofreading, and publishing content across newsletters, intranet, social media, announcements, and other channels. Conducts media monitoring and research, supports news releases and media relations, tracks communication performance, and develops recommendations. Collaborates with communicators and business partners to coordinate deliverables and advance organizational communication objectives.

Leads digital experience and growth across public websites and paid acquisition channels. Oversees web publishing, CMS governance, site reliability, UX, conversion rate optimization, personalization, paid search, social, display, and programmatic campaigns. Manages digital budgets, agencies, vendors, analytics, testing, and cross-functional technology partnerships while building and coaching a growing digital team.

Manages complex large commercial general liability and auto bodily injury claims from investigation through resolution. Responsibilities include coverage analysis, liability and damages evaluation, reserves, negotiations, litigation management, recovery efforts, legal expense control, and claim file documentation. The role collaborates with underwriting, reinsurance, actuarial teams, counsel, and senior leadership while mentoring junior claims staff and supporting claims capability development.

Business Systems Analyst supporting Guidewire platform initiatives across PolicyCenter, ClaimCenter, BillingCenter, ContactManager, and Guidewire AI. Responsibilities include eliciting and documenting requirements, writing user stories and acceptance criteria, managing product backlogs, facilitating Agile ceremonies, supporting testing, prioritizing work, resolving issues, and acting as Product Owner. The role collaborates with business stakeholders, technical teams, vendors, and delivery managers across multiple concurrent projects.

Develop and execute B2B lifecycle marketing programs that improve engagement, lead generation, retention, and growth. Responsibilities include audience segmentation, customer and broker journey development, personalization, lead nurturing, marketing automation, campaign optimization, KPI measurement, and performance reporting. The role partners with Sales, Product, Analytics, Technology, and Marketing teams to implement scalable marketing capabilities and translate business needs into MarTech requirements.

Executes Petline’s social media strategy by creating and publishing content, managing editorial calendars, engaging communities, monitoring trends, and protecting brand reputation. Leads social performance reporting and recommends optimizations while coordinating content production with internal teams and external partners. Supports integrated marketing initiatives, maintains content calendars, and promotes social media governance and best practices across the organization.

Develops and optimizes digital content for Definity Insurance across websites, blogs, social media, video, email, infographics, and thought leadership channels. Responsibilities include researching topics, writing and editing content, collaborating with subject matter experts, repurposing content for varied audiences, applying SEO/GEO/AEO strategies, reviewing performance data, and supporting integrated marketing campaigns.

Leads the Property & Casualty business and technology roadmap, managing requirements, business cases, product enhancements, stakeholder alignment, acceptance, risk communication, change management, and rollout activities. The role also develops Product Owners and Associate Product Owners while coordinating with insurance, technology, vendors, and internal teams to deliver scalable solutions and improved customer experiences.

Leads enterprise FinOps strategy and cloud financial management across AWS, GCP, and future cloud platforms. Oversees budgeting, forecasting, showback, chargeback, cost allocation, optimization, anomaly detection, and executive reporting. Establishes AI financial management practices, embeds cost controls into IaC and CI/CD, partners with engineering and finance teams, validates savings, and develops engineers and analysts.

Leads Commercial Insurance coverage strategy, product and form development, wording governance, product implementation, and underwriting enablement. Partners with underwriting, claims, operations, technology, actuarial, and regional teams on modernization and transformation initiatives. Oversees governance and approvals, develops training and implementation resources, advises on complex coverage matters, monitors market and regulatory trends, and coaches team members.

Develop and manage executive communication platforms for the CEO, COO, CFO, and other senior leaders. Write speeches, memos, scripts, board presentations, thought leadership, and crisis communications. Translate business and financial information into compelling narratives, coordinate internal and external visibility programs, and coach executives for town halls, media interviews, panels, and other high-profile engagements.

Own monthly financial consolidation and reporting for a parent company and subsidiaries, including intercompany eliminations, journal entries, regulatory filings, financial statement disclosures, and close support. The role also improves reporting processes through automation and advanced Excel, coordinates entity submissions, supports IFRS 17 and MCT reporting, and provides cross-functional guidance. Insurance accounting, acquisitions, and multi-entity reporting experience are preferred.

Investigate and resolve complex automobile towing and storage claims across North America. Negotiate fees, vehicle releases, and settlements while applying policies and provincial regulations. Provide guidance and mentoring to claims teams, identify fraud indicators, collaborate with legal partners and vendors, maintain detailed claim records, and support training and cost mitigation initiatives.

Leads centralized expense planning, forecasting, budgeting, financial modeling, performance reporting, and optimization for the Personal Insurance business. Partners with finance and senior leaders on expense allocation, workforce planning, scenario analysis, and cost-saving initiatives. Develops dashboards and governance processes, advises executives on financial trade-offs, and coaches the Expense Planning and Analysis team.

Supports enterprise data governance and management initiatives across business units. Responsibilities include managing governance artifacts, facilitating cross-functional forums, capturing metadata and data quality requirements, coordinating issue and change management, prioritizing remediation, documenting requirements, and advising data owners and stewards. The role also tracks resolutions, assesses business risks, develops recommendations, and communicates progress to stakeholders while promoting compliance with governance standards and policies.

Analyzes and documents business, system, and implementation requirements for Guidewire-related initiatives. Creates user stories, acceptance criteria, specifications, and functional scenarios; facilitates stakeholder sessions; supports testing and validation; and collaborates with Product Owners, delivery teams, Scrum Masters, and project managers. Maintains backlogs and sprint plans, supports risk and issue resolution, performs root cause analysis, and contributes to ClaimCenter enhancements, integrations, and transformation projects.

Leads complex actuarial and strategic analytics initiatives in Personal Insurance pricing. Uses actuarial techniques, predictive modeling, statistical methods, and large datasets to identify opportunities, assess risks, improve pricing, and inform business strategy. Partners cross-functionally with pricing, underwriting, claims, distribution, and data science teams; presents recommendations to senior leaders; mentors junior staff; and drives innovative analytical solutions from problem definition through implementation.

Independently manage insurance-related civil litigation files from inception through resolution, including discoveries, motions, mediations, hearings, trials, appeals, negotiations, and settlement documentation. Develop litigation strategies, provide legal opinions, advise claims professionals, coordinate experts and support staff, analyze evidence, interview witnesses, and handle a diverse caseload involving bodily injury, property damage, construction, and subrogation claims.

Leads quality engineering across Finance and Corporate Technology initiatives, defining test strategies, governance, risk-based coverage, automation, and release readiness. Oversees functional, integration, data, API, and end-to-end testing for financial systems and processes. Mentors QE professionals, partners with stakeholders and vendors, reports quality risks and defects, and supports production validation and continuous improvement. The role requires strong finance systems knowledge, Agile experience, enterprise testing leadership, financial controls validation, and experience with automation and AI-enabled testing.