Jobs at Definity

Lead Quebec-focused marketing activation, sales enablement with the Contact Centre, partnership marketing, and a French-first content and SEO/AI discovery strategy. Coordinate cross-functional teams to localize campaigns, drive conversion, and improve French organic search performance.

Investigate, evaluate, and settle first-party automobile claims. Guide customers through FNOL, determine coverage, coordinate with vendors, maintain detailed file records, process payments, initiate salvage/subrogation, and meet productivity and disposition targets while delivering courteous customer service.

Lead a team of commercial underwriters to drive profitable growth in mid-to-large market auto and property portfolios across Ontario. Set and meet profitability targets, coach and manage staff performance, ensure regulatory and underwriting quality, and collaborate with leadership and broker networks to execute regional strategy.

Lead development of executive and investor performance reporting for Personal Insurance. Deliver P&L and operational analysis, identify drivers and risks, support forecasting, investor disclosures, and major initiatives. Improve reporting processes, governance, dashboards, automation and AI-enabled analytics. Coach and develop an operational reporting team and partner with Finance, Actuarial, Investor Relations, and business leaders to drive insights and actions.

Deliver accurate, compliant payroll services using Dayforce and integrated systems. Import and validate data from Oracle Cloud HCM and vendors, process bi-weekly payroll, reconcile payroll accounts, prepare ROEs and tax remittances, respond to employee and agency inquiries, and maintain confidential employee payroll records.

Partner with independent insurance brokers to drive production, profitability, and growth through performance monitoring, business planning, training, and proactive communication. Provide broker onboarding, coaching, contractual guidance, and market insights while supporting sales initiatives across personal, commercial, small business, and farm lines. Act as escalation point and advocate for company positioning.

Manage complex auto claims end-to-end: investigate, interpret policy coverage, liaise with customers and vendors, process payments, initiate salvage/subrogation, maintain accurate files, and meet volume and disposition targets.

The role involves leading risk management initiatives on climate perils, analyzing data, developing models, and presenting findings to stakeholders.

Lead a centralized analytics team to monitor Personal Insurance portfolio performance, generate actionable insights, forecast outcomes, and deliver deep-dive analyses. Partner with regional directors to prioritize projects, translate findings into data-driven recommendations, and ensure analytical quality and operational workflow. Manage hiring, coaching, and capacity planning for a high-performing portfolio analytics center of excellence.

Design, lead and execute employee experience programs (engagement, listen strategy, onboarding/offboarding). Co-lead Qualtrics surveys, analyze feedback, produce reports and dashboards, advise senior leaders, partner with HR Analytics, manage cross-functional projects, and drive continuous improvement and change initiatives.

Lead a central portfolio analytics function for Personal Insurance, delivering performance monitoring, scenario analysis, forecasts, and deep‑dive diagnostics. Build and coach an analytical team, manage project intake and priorities, and translate analyses into actionable portfolio recommendations for senior stakeholders to inform planning and portfolio decisions.

Lead legal management of Financial Lines claims (cyber, D&O, EPL, fidelity, professional liability). Perform coverage analysis, investigations, negotiations, settlements, manage outside counsel and recoveries, draft legal documents and reports, advise underwriters, and prepare reference materials for claims and underwriting teams.

Design and develop data products for Commercial Insurance by converting business needs into user stories and technical specs. Evaluate data sources, support Agile development, scope projects, plan and review tests, ensure data documentation, governance, and integrity, and share analytics best practices with stakeholders.

Manage complex commercial casualty and specialty claims end-to-end, including multinational exposure and litigation. Coordinate with underwriting, reinsurance, actuary and leadership, mentor junior staff, direct investigations and external resources, establish reserves, negotiate settlements, and pursue recoveries while ensuring file quality and timely communication.

Lead financial analysis and modeling for M&A and strategic initiatives across the transaction lifecycle. Support deal sourcing, due diligence, valuation, integration, credit analysis, KPI reporting, benchmarking, and executive presentations. Mentor junior team members and collaborate cross-functionally with Finance, Investor Relations, Capital Management, and Legal to drive inorganic growth.

Manage call forecasting, scheduling strategy, and intraday processes for a multi-skill contact center. Lead an intraday team, optimize workforce capacity models using analytics, implement Google CES, leverage NICE and Clearview, produce regular and ad-hoc performance reports, and lead small projects to improve service levels, productivity, and automation outcomes.

Lead sourcing strategies and RFx processes for claims, technology, and indirect categories. Manage supplier selection, negotiate contracts, mitigate vendor risk, liaise with legal and stakeholders, deliver executive presentations, track savings and performance, and oversee contract lifecycle and compliance.

Lead end-to-end strategic sourcing for Claims, Technology and Indirect categories: run RFx processes, negotiate contracts, manage vendor relationships, assess and mitigate risk, deliver executive presentations, and drive savings and category strategy while managing multiple stakeholder priorities and contract lifecycles.

Manage complex and commercial automobile physical damage claims, explain claim processes, interpret policy coverage, investigate claims, collaborate with brokers, vendors and fraud investigators, process payments, initiate salvage and subrogation, maintain detailed files, and meet annual and monthly file disposition targets.

Lead and provide technical expertise on large, complex accident benefits claims. Coach and support claims staff, handle high-risk files, set reserves, ensure adherence to claims standards and policies, conduct file reviews and audits, liaise with underwriting and other stakeholders, assist with staff development, and communicate legal or industry updates across the region.