Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the role
The SOP Analyst owns the customer order lifecycle end to end — from entry through fulfillment — ensuring accuracy, timeliness, and strong customer service for Canada. The role combines hands-on order management with reporting, KPI governance, and process improvement, partnering closely with Sales, Supply Chain, Logistics, Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.
Core Responsibilities:
Order Management
- Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
- Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
- Coordinate order releases with warehouses and distribution partners.
- Support and assist with customer purchase order (PO) management.
Customer & Business Support
- Act as the primary point of contact for Sales and Customer Service on order matters.
- Support new customer onboarding and manage fulfillment escalations.
- Coordinate with business process outsourcing (BPO) partners as needed.
Reporting & Analytics
- Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
- Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
- Support management presentations and business reviews.
Process Improvement & Collaboration
- Identify automation opportunities and support standardization of regional procedures.
- Maintain process documentation and participate in system enhancement projects.
- Partner cross-functionally on business continuity, escalations, and revenue-impacting issues.
About you
- Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.
- 2+ years of experience in sales order processing, order management, supply chain operations, customer service operations, logistics coordination, or a related field.
- Experience working with SAP or a comparable ERP system.
- Advanced proficiency in Microsoft Excel, including data analysis, reporting, and problem-solving.
- Experience with reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.
- Strong understanding of order-to-cash (O2C) processes and best practices.
- Knowledge of KPI tracking, SLA management, and operational performance reporting.
- Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
- Excellent verbal and written communication skills with the ability to collaborate across multiple functions.
- High attention to detail and commitment to accuracy.
- Customer-focused mindset with a passion for delivering exceptional service and support.
- Ability to prioritize competing demands and manage multiple tasks in a fast-paced, deadline-driven environment.
- Strong organizational skills with the ability to work independently and drive results.
- Continuous improvement mindset with a focus on process optimization and operational excellence.
Compensation : $73,000 - $92,000 annually + bonus opportunity
Location : 8 Spadina Ave. Ste 2200, Toronto, ON M5V 0S8, Canada
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
• Dyson Matching RSP contributions
• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Employee Referral Program
• Dyson Product Discounts
Lifestyle benefits:
• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program
• Employee Assistance Program
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [email protected] for more information. Dyson is an Equal Opportunity Employer.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson Toronto, Ontario, CAN Office
Toronto, Canada
