Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
The Specialist provides second-level Cybersecurity Incident Response, client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Specialist will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender.
What you will do:
24x7 Support - 60% job weight
- Monitor, triage, investigate, remediate and resolve cyber incidents. Escalates unresolved issues to senior team members and/or manager(s)
- Act as an escalation point for SOC first-level analysts, perform root cause analysis.
- Provide technical knowledge transfer to clients and internal department on low complexity problems
- Identifies, records, and escalate service performance trends, anomalies, and SLA breaches to senior leadership
- Apply Trusted Advisor techniques to build up client trust and influence loyalty
- Perform Quality Assurance ticket reviews to identify gaps.
Service Delivery Improvement - 20% job weight
- Collaborate with Consultants to improve analytics and reduce false positives.
- Identify potential improvements in SOC processes and procedures, work with management and consultants to implement those.
- Provide mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests
Professional Development - 20% job weight
- Participate in various SOC projects like new use case / analytics development, new SOP creation, new service offering testing, new customer activation, etc.
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
- Participate notably in assigned self-paced training
What we expect of you:
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR
- 6 years total of Information Technology experience to include 1 year of security experience in a client-focused environment, and/or working in a security operations center
- At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to:
- Microsoft SC-200, SC-100, CrowdStrike Falcon: CFIR, Cortex XDR - PCDRA, IBM QRadar Security: Certified Analyst, Exabeam Security Analyst: Associate, Advanced, E|CIH, E|CSS, C|EH, GIAC - GSEC, GISF, GEIR, GCIH, or similar technology certifications
- Knowledge and experience with Microsoft Azure are an asset.
- The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
- Provide direct client support, managing tickets and handling calls.
- Contribute to team objectives and maintain high customer satisfaction.
- Actively engage in coaching and continuous learning to enhance technical skills.
- Apply critical thinking and problem-solving abilities to address challenges.
- Experience in client-based support
- Clear understanding of Managed Security Services offerings and business proposition
- Excellent communication and collaboration skills.
- Ability to work independently and under minimal supervision
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 37.5 -hour work week, and paid on a bi-weekly payroll schedule.
Pay range: $ 33.34 - $ 46.46 hourly, depending on experience and skill set
Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice .
