Security Platform Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Security Platform Analyst is a key member of the security operations that run the operational services that align to the security technology supporting the overall Information Security program.  They participate in the support of the Sun Life Cyber Security program. 

This includes working with the security platform and investigations teams to ensure that the operations of the security portfolio is running smoothly and in an optimized manner in our production environment. 

This will be in the form of ticket and problem management, security tool management, project contribution and acceptance of new technology into production while running the service effectively.  Your goal is to provide stellar service, have a continuous improvement mindset to help drive operational efficiencies and secure our environment.

What will you do:

• Ensure the Cyber Security capabilities and protection mechanisms are running well.
• Manage the ticket queue and provide initial support for problems and ticket intake, triage and either resolve or forward to the appropriate operational team to resolve/investigate.
• Provide technical skills and as Subject Matter Expert in various security technologies.
• Collaborate with security teams to ensure the service meets the end requirements.
• Communicate operational issues, status and escalations as required.
• Continuously verify that the appropriate controls are in place to protect the organization against cyber security risks.
• Continuously improve upon operational and security platform process activities.
• Smoothly transition and operationalize each project as the implementation phase ends. This includes developing roles & responsibilities (RACI) documents and educating the teams who will be performing BAU (Business as usual) the day-to-day work.
• Document, update and maintain cyber security playbooks, policies and knowledge base articles used to support the established Incident Management and CSIRT processes.

What you need to succeed:

• University degree/college diploma in related discipline(s) or equivalent work experience
• 3+ years in security IT industry experience
• Experience with cloud security toolset; including CrowdStrike, NetSkope, Wiz, HashiCorp, AWS Secrets manger
• Professional designation in IT security (such as CCM, CISM, CISSP, CISA) preferred
• Familiar with Cyber Security frameworks (NIST, MITRE) and security tools and services.
• Work experience in Financial Industry preferred

Preferred Skills:

• This position requires a strong technical aptitude with the ability to meet client expectations.
• Able to work independently and deliver expected outcomes, be focused on the end deliverables, and build trust with clients and peers. 
• Excellent communication and collaboration skills.
• Strong technical skills in one or more security products and platforms: endpoints, crypto, email, cloud, perimeter, application, proxy management, EDR products, DDoS protection, SIEM.
• Strong communicator spoken and written with the ability to communicate technical issues to peers and management.

What's in it for you? 

• Great Place to Work® Certified in Canada and the US 
• Great Place to Work® award for Best Workplaces for #HybridWork  
• Named “Best Places to Work” by Glassdoor  
• Canada Award for Excellence for Mental Health at Work  
• Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.  #LI-Hybrid #LI-Remote 
• Competitive salary and bonus structure influenced by market range data 
• 15 days vacation per year plus 5 care days and an innovative sabbatical program 
• Pension, stock, and savings programs to help build and enhance your future financial security 
• A friendly, collaborative, and inclusive culture 
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience

Unique Requirements: 

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

# LI – KC

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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