Jobs at Sun Life Financial, Inc.

Leads an engineering squad building advisor experiences, Salesforce integrations, business workflows, and internal sales capabilities. Responsibilities include sprint delivery, technical guidance, code quality, people management, hiring, career development, stakeholder collaboration, dependency management, and balancing technical debt with feature delivery. The role requires hands-on software engineering, CRM integration expertise, Agile execution, and strong partnership with Product, Design, Advisors, and sales stakeholders.

Leads HR business partnering for enablement functions by advising leaders, shaping talent strategies, managing organizational change, overseeing talent cycles, identifying workforce gaps, and developing succession plans. The role builds trusted relationships, coaches managers, partners with HR Centers of Expertise, and delivers employee and manager experiences aligned with business objectives.

Own the strategy, roadmap, lifecycle, and business impact for Salesforce CRM, lead-management workflows, advisor-facing products, and digital partnership capabilities. Translate user and business needs into scalable product solutions, improve lead and pipeline performance, guide cross-functional squads, establish measurable KPIs, and partner with engineering, design, data, sales, operations, compliance, and marketing. Drive adoption, automation, integrations, partner ecosystem growth, and continuous optimization.

Manages accounting close, reconciliations, financial and regulatory reporting for Sun Life subsidiaries and investment dealers. Oversees CIRO filings, IFRS statutory statements, audits, board reports, regulatory capital calculations, governance controls, and process improvements. The role collaborates across business areas, researches regulatory changes, uses automation and generative AI, and mentors a direct report and CPA student.

Manages marketing analytics and insights for Sun Life’s external digital funnel. Tracks paid media, SEO, social, web, and lead-generation performance; defines KPIs; develops forecasts and leadership reporting; supports business cases and investment decisions; and partners with SEO, SEM, agencies, and cross-functional teams to optimize campaigns, user experience, and digital content through testing and data-driven recommendations.

Supports third-party supplier relationships by monitoring performance, analyzing KPIs, managing escalations, coordinating operational activities, maintaining documentation, supporting contracts and audits, and improving supplier management processes. The role also provides training, maintains SRM systems, supports projects, and collaborates with suppliers and internal stakeholders.

Develops risk reporting, dashboards, and management information; analyzes data to identify trends and operational risk insights; validates and reconciles information across sources; resolves data-quality issues; maintains reporting tools and datasets; automates processes; and provides analysis and commentary to risk, business, and leadership stakeholders.

Supports cybersecurity operations by managing security platform tickets, triaging and resolving issues, maintaining security tools, verifying controls, and operationalizing new technologies. The role contributes to projects, develops playbooks and knowledge articles, supports incident and CSIRT processes, communicates escalations, and drives continuous improvement across cloud and enterprise security platforms.

Develop and support ServiceNow and enterprise applications, integrations, scripts, and automation tools. Translate requirements into scalable solutions, participate in Agile ceremonies, troubleshoot production incidents, document systems, and support security, compliance, and change management. The role includes cross-functional collaboration, automation improvement, and rotational on-call support.

Oversee and execute complex internal audits by assessing risks, evaluating controls, testing control design, identifying deficiencies, and recommending improvements. Lead client meetings, manage audit timelines and budgets, review reports, monitor issue resolution, and develop stakeholder relationships. The role also supervises senior auditors, supports their career progression, and leverages data analytics and automated testing tools. Success requires financial-services audit experience, strong knowledge of control frameworks, and CIA or CPA credentials.

Provide inbound phone and video consultations to Sun Life Group Benefits members transitioning from employer plans. Review insurance options, recommend individual health, dental, life, and critical illness coverage, guide clients through conversion, and meet sales targets. The role requires strong communication, needs-based questioning, relationship-building, independent work, and an active Life Insurance License (LLQP).

Provides holistic life, health, wealth, insurance, and investment guidance to new and existing clients. Responsibilities include phone and digital client engagement, needs assessment, tailored solution recommendations, investment risk assessments, regulatory and product updates, and continuous improvement initiatives. The role requires strong communication, relationship-building, problem-solving, and sales skills, with availability for a variable weekday schedule in a hybrid Toronto environment.

Leads enterprise emerging risk management, AI risk governance, risk culture, strategic risk initiatives, and enterprise preparedness. Develops governance models, frameworks, reporting, risk indicators, scenario analyses, and regulatory insights for senior management and the Board. Partners across business groups and corporate functions to identify interconnected risks, strengthen resilience, and translate evolving risks into practical actions. Leads a high-performing team and influences senior stakeholders across a complex, federated organization.

Investigates and resolves not-in-good-order trade and account update requests for mutual and segregated funds. Reviews documentation, contacts advisors and dealers, records interactions, monitors cases through resolution, escalates exceptions, supports account cleanups, and contributes to process improvements. The role requires high-volume investment operations experience, strong communication, multitasking, attention to detail, and bilingual French-English communication in Quebec.

The Senior Data Engineer designs, develops, and maintains scalable data pipelines and infrastructure using AWS Glue, Kafka, and Step Functions. Responsibilities include ETL development, data modeling, data quality, troubleshooting, compliance, and collaboration with cross-functional teams. The role also mentors Data Engineers and supports analytics and business intelligence initiatives. Required expertise includes SQL, Python, AWS services, data warehousing, and ETL tools such as Informatica, Talend, or SSIS.

Manages supplier relationship governance across an assigned portfolio, including onboarding, renewals, performance, service levels, scorecards, risks, due diligence, escalations, and business reviews. Conducts supplier research, benchmarking, competitive and spend analysis, and supports supplier-related projects and technology enhancements. Collaborates with business units, suppliers, Sourcing, Legal, Compliance, Risk, and Finance to improve supplier governance, reporting, processes, and performance.

Manages supplier strategy, relationship management, outsourcing initiatives, and supplier integrations for Canadian operations. Leads team performance, develops SRM guidelines and reporting, analyzes supplier markets and data, coordinates cross-functional stakeholders, and supports digital roadmap execution. The role requires strong project management, business analysis, change management, communication, and supplier relationship expertise, along with Government of Canada Reliability Status clearance.

Oversee external marketing material review governance, including audits, approvals, training, process documentation, reporting, escalations, and audit support. Manage marketing operations for sponsorship and hosting programs, centralized requests, partner communications, event tracking, and administrative materials. The role requires strong organization, communication, relationship management, attention to detail, and cross-functional collaboration.

Leads the Client Experience Office strategy and transformation agenda, integrating performance management, analytics, governance, investment prioritization, and executive reporting. Partners across Finance, Technology, Data, Digital, Marketing, Operations, Risk, and business teams to connect investments to client, financial, operational, and risk outcomes. Develops executive and Board-level narratives, advances AI strategy, strengthens operating models, and drives enterprise execution through influence in a complex matrix.

Leads the enterprise AI architecture domain by defining strategy, target-state architecture, standards, governance, roadmaps, and investment priorities. Advises executives, coordinates AI initiatives across global business units, establishes Responsible AI and regulatory controls, reduces technology fragmentation, and drives measurable business value. Builds the AI architecture community while ensuring scalable, secure, compliant, and strategically aligned adoption of generative AI, agentic AI, automation, and related platforms.