Jobs at Sun Life Financial, Inc.

Manage and execute internal audit engagements for financial services businesses. Responsibilities include assessing risks, evaluating controls, testing control effectiveness, preparing reports, monitoring findings, leading client meetings, advising business units, and identifying opportunities to automate testing with data analytics. The role also involves stakeholder relationship management, risk consulting, training, and informal people leadership.

Lead corporate underwriting risk and governance for life and health businesses, advising on mortality, morbidity, product and fraud risks. Evaluate underwriting initiatives, support high-net-worth and Private Wealth cases, guide retention and reinsurance strategy, and drive cross-jurisdictional governance, standards, and technical leadership for underwriting practices.

Support sales by providing product insights, regulatory commentary (MRFP), training, and sales collateral maintenance. Monitor competitors, send weekly sales communications, answer inquiries, and position mutual funds and ETFs to drive commercial success.

Designs and implements scalable AI and GenAI solutions, researches emerging technologies, develops AI agents and automation workflows, and creates technical design artifacts. The role enhances DevOps practices, integrates AWS capabilities, supports deployed applications, troubleshoots performance issues, and drives continuous improvement. The engineer collaborates with architects and Agile teams, communicates technical decisions to stakeholders, and mentors junior team members.

Coach recruitment consultants and field leaders on advisor recruitment, candidate engagement, pipeline management, and pre-contract sales execution. Develop recruitment playbooks, coaching guides, conversation frameworks, training resources, and standardized methodologies. Support high-priority recruitment opportunities, analyze conversion trends and pipeline barriers, provide surge capacity, and recommend improvements to leadership. Help establish scalable processes and best practices for a future national Recruitment Centre of Excellence.

Leads client, investment, and sustainability reporting data across the organization. Oversees reporting governance, data quality, reconciliations, analytics, ESG reporting, process improvement, automation, and cross-functional stakeholder requirements. The role partners with investment, operations, technology, compliance, and client-facing teams, resolves data issues, develops scalable controls, and mentors analysts while supporting accurate, timely, and compliant reporting.

Leads the Compliance Technology and Innovation strategy, roadmap, operations, analytics, automation, and AI-enabled transformation. Oversees governance, operational risk, business continuity, regulatory initiatives, technology platforms, and strategic programs. Partners with senior leaders across Compliance, Risk, Internal Audit, Technology, and business functions to improve controls, efficiency, and decision-making. Builds dashboards and executive insights, drives innovation, and leads teams through coaching, capability development, succession planning, and organizational change.

Lead strategy, modernization, and delivery of Sun Life Canada's shared digital platforms (web, mobile, identity). Oversee engineering, vendors, budgets, governance, security, and cross-functional alignment to improve scalability, reliability, and platform enablement while building high-performing teams and driving operational excellence.

Leads strategic projects for Sun Life Canada by conducting quantitative and qualitative analysis, developing recommendations, managing board-level and public-facing strategy documents, and engaging senior executives. Responsibilities include financial modeling, research, cross-functional workstream management, strategic transformation support, executive presentations, and stakeholder syndication. The role is hybrid in Toronto or Montreal, with French-English bilingualism required for Quebec-based positions.

Develop and maintain .NET applications across the full software development lifecycle. Collaborate with designers, analysts, testers, and distributed teams; modernize legacy systems; make technical decisions; embed security and quality standards; and resolve incidents and performance issues. Participate in Agile development, production on-call support, after-hours implementations, system upgrades, and occasional travel. The role requires Canadian Government Reliability Status Clearance.

Develop and modernize .NET applications in an Agile environment, delivering end-to-end solutions with cross-functional teams. Responsibilities include application design, coding, testing, security, performance optimization, production incident resolution, and coordination with onshore and offshore teams. The role includes rotating on-call support, occasional after-hours and weekend work, periodic travel, and compliance with Government of Canada Reliability Status clearance requirements.

Administer, engineer, support, and improve enterprise IAM and authentication platforms, including Okta MFA, Okta OAuth, and Transmit Security MFA. Responsibilities include platform monitoring, incident resolution, access management, OAuth/OIDC integrations, MFA policy implementation, identity federation, API automation, security compliance, vulnerability remediation, upgrades, change management, and stakeholder support. The role requires participation in on-call support and obtaining Reliability Status Clearance.

Lead global CX and marketing strategy, planning, and governance as chief of staff to the CXMO. Drive integrated annual and quarterly planning, executive reporting, strategic narratives, market intelligence, and cross‑functional alignment. Manage a small strategy team, partner with business groups globally, and lead initiatives to improve planning maturity, performance management, and customer experience outcomes.

Join the e-Business Application Operations Support team to improve reliability of Java-based digital systems. Lead incident response, implement monitoring and automation, manage releases and capacity, participate in on-call rotation, and collaborate across engineering, security, and operations to reduce MTTR and ensure scalable, secure, fault-tolerant services.

Leads and grows a multidisciplinary digital experience design team supporting mobile, web, and conversational AI products. Establishes design strategy, quality standards, scalable design systems, accessibility, and user research practices. Partners with Product, Technology, Marketing, Research, and Data leaders to influence roadmaps and demonstrate business impact. Drives AI-enabled design workflows, coaches designers, builds team culture, and provides thought leadership across Sun Life Canada’s digital transformation.

Leads the operational strategy, reliability, security, compliance, support, incident management, and continuous improvement of Workday and other HR technology systems. Oversees cyclical HR processes, biannual Workday releases, operational readiness, access controls, audits, change management, service restoration, root cause analysis, and stakeholder communications. Builds and develops multidisciplinary teams while partnering with HR, risk, business, and technology leaders.

Leads enterprise-wide digital marketing measurement, performance optimization, analytics, governance, reporting, and data visualization. Establishes KPIs, measurement frameworks, benchmarks, tagging standards, and privacy-compliant data practices across digital channels. Builds dashboards, predictive models, and self-service analytics capabilities while identifying opportunities to improve conversion, engagement, and ROI. Manages two direct reports, develops an analytics center of excellence, influences global stakeholders, and oversees vendors and complex initiatives.

Lead enterprise process transformation initiatives by designing operating models, facilitating stakeholder workshops, assessing current states, simplifying processes, and identifying automation and generative AI opportunities. Develop business cases, roadmaps, success measures, and target-state designs while partnering with technology and data teams to implement intelligent workflows and agents. Independently manage complex initiatives, communicate recommendations, and deliver measurable operational outcomes across business units.

Lead enterprise AI architecture: define strategy, target-state architectures, standards, roadmaps, and governance. Align AI investments, reduce duplication, ensure regulatory and risk compliance, and drive reusable platforms. Advise executives, chair governance, mentor architecture teams, and measure business value from AI initiatives while enabling responsible, scalable deployment across the organization.

Builds enterprise data products, models, ETL pipelines, and data flows supporting analytics and data science use cases. Maintains data quality, integrity, governance, metadata, and documentation across client, advisor, product, and transaction data. Partners with business stakeholders, data analysts, data scientists, governance teams, and risk partners to translate requirements into scalable solutions and optimize Spark and SQL performance.