Jobs at Sun Life Financial, Inc.

Design, develop, deploy, and operate enterprise AI, machine learning, and generative AI solutions on AWS. Build RAG pipelines, intelligent agents, serverless and containerized services, secure data architectures, CI/CD pipelines, and infrastructure as code. Implement evaluation, monitoring, governance, and cost controls while supporting production systems. Collaborate with architects, product owners, security teams, and stakeholders, document technical designs, troubleshoot complex issues, communicate trade-offs, and mentor junior engineers.

Design, develop, deploy, and operate enterprise AI, machine learning, and generative AI solutions on AWS. Build RAG pipelines, intelligent agents, serverless and containerized services, secure integrations, evaluation and monitoring systems, CI/CD pipelines, and infrastructure as code. Collaborate with architects, product owners, security teams, data engineers, and business stakeholders while providing production support, optimizing performance and cost, documenting architectures, and mentoring junior engineers.

Leads global Employee Relations process improvement and transformation initiatives across Canada, the U.S., and Asia. The role redesigns workflows, governance, documentation, and case-management processes; coordinates cross-functional workshops; develops change, communications, training, and enablement materials; and drives adoption and continuous improvement across ER teams.

Supports Talent Acquisition programs, recruiting technology, governance, documentation, training, change management, compliance, financial administration, vendor management, and reporting. The role improves recruiting processes and candidate, recruiter, and hiring-manager experiences while supporting technology adoption, AI-enabled capabilities, audit readiness, budgets, purchase orders, invoices, dashboards, and operational insights.

Leads portfolio and site strategy for Sun Life’s corporate real estate portfolio. Develops business cases, financial analyses, scenario comparisons, and executive decision materials for renewals, relocations, consolidations, and investments. Coordinates leasing, facilities, design, project management, finance, and business stakeholders; identifies risks and opportunities; drives alignment, approvals, and follow-through. Requires strong financial modeling, advanced Excel, stakeholder management, communication, and strategic problem-solving skills.

Drive wealth investment solution sales within an assigned territory by partnering with external wholesalers and coordinators. Build relationships with investment advisors and insurance specialists, conduct outbound calls and email campaigns, manage CRM data, develop leads, support sales planning, analyze competitors, and organize webcasts and conferences. The role requires financial services sales experience, capital markets knowledge, strong communication skills, and travel to regional branches and advisor events several times annually.

Design, develop, and maintain AI-enabled software for an agentic quality engineering orchestration platform. Build AI agents, workflows, APIs, integrations, testing automation, and developer tooling using LLMs and modern cloud technologies. Collaborate with engineering and product teams on architecture, platform improvements, experimentation, and technical standards. Support troubleshooting, user enablement, Agile delivery, and adoption of emerging AI-assisted testing and software delivery capabilities.

Designs and implements micro-segmentation policy-as-code automation across hybrid environments. Builds CI/CD pipelines, compliance monitoring, configuration drift detection, and integrations between Guardicore, CMDBs, ServiceNow, and enterprise tooling. Applies network security, Zero Trust, policy lifecycle management, and firewall rule analysis. Requires strong Python or PowerShell development, Ansible and Terraform experience, advanced networking knowledge, and cross-functional collaboration with network, security, application, and ITSM teams.

Support and manage SIEM (Splunk ES) and security visibility technologies; design and implement security controls; investigate/respond to incidents; participate in 24x7 on-call rotations; run POC/POVs for security tools; collaborate with infrastructure, architecture, and development teams; document playbooks and operationalize projects for BAU while continuously improving security platform processes.

Supports operational risk management for Sun Life’s Retail Advice & Solutions Distribution portfolio. Partners with business leaders and risk stakeholders to assess risks, evaluate controls, implement regulatory requirements, monitor issues and action plans, coordinate risk reviews, prepare leadership reporting, and maintain risk information in relevant systems. The role is an 18-month contract with hybrid work flexibility.

Lead design, development, and deployment of data science and GenAI solutions. Translate business goals into ML problems, engineer features, train/evaluate models and LLMs, build RAG/agent systems, work with vector DBs, mentor juniors, and communicate results to stakeholders.

Leads end-to-end analytics for marketing, digital, client, advisor, and sales data. Defines business questions, integrates data, develops dashboards and reporting, automates recurring processes, identifies trends and performance opportunities, and translates findings into recommendations. Presents insights to technical and non-technical stakeholders while supporting the transition from SAS to cloud-based Python and PySpark analytics.

Lead corporate underwriting risk and governance for life and health businesses, advising on mortality, morbidity, product and fraud risks. Evaluate underwriting initiatives, support high-net-worth and Private Wealth cases, guide retention and reinsurance strategy, and drive cross-jurisdictional governance, standards, and technical leadership for underwriting practices.

Recruits, onboards, trains, coaches, and develops financial advisors during their first four years. Supports licensing, business planning, sales growth, prospecting, client engagement, compliance, and advisor performance. Builds community relationships, monitors business activity, analyzes results, manages complaints and regulatory requirements, and collaborates with district, regional, and head office teams.

Provides production and test-environment support for Java applications, including incident response, troubleshooting, monitoring, security remediation, root-cause analysis, and service recovery. Designs, develops, tests, debugs, and deploys Java services using Kubernetes. Collaborates with engineers, analysts, and stakeholders on application stability, upgrades, disaster recovery, and continuous improvement. Participates in on-call support and after-hours team rotation.

Investigates and resolves not-in-good-order mutual and segregated fund transactions by validating documentation, coordinating with advisors, dealers, and MGAs, documenting interactions, monitoring requests, and escalating exceptions. The role operates in a high-volume environment requiring multitasking, accuracy, strong communication, KPI accountability, and continuous improvement. Responsibilities also include account cleanup initiatives, team coordination, training, inbox monitoring, and developing subject-matter expertise.

Provide advanced, bilingual (Mandarin/English) case and sales strategy support to financial advisors, facilitating complex individual life and health insurance cases, training webinars, proactive outreach, and coordinating internal teams to ensure smooth placement of large and complex business to drive sales growth.

Provides first-line HR support to employees on policies, benefits, payroll, leaves, and related services. Logs and resolves cases, maintains accurate employee data, protects confidentiality, explains HR policies, escalates complex issues, and collaborates with Payroll, Benefits, IT, and other HR teams. The role also identifies service improvements and ensures compliance with HR policies and regulations.

Leads Sun Life Canada's digital content strategy and discoverability across SEO, GEO, LLM search, organic social, websites, email, video, and thought leadership. Oversees content planning, performance measurement, channel strategy, editorial governance, compliance reviews, budgets, and optimization of the client journey. Manages and develops a team of digital content marketers, SEO strategists, UX writers, and social specialists while partnering with Brand, Marketing, Product, Legal, and Compliance teams.

Manages high-volume investment data and tax reporting for Canadian entities. Responsibilities include investment accounting analysis, tax provision calculations, financial reporting, tax attribute tracking, audit support, cross-functional collaboration, and process automation. The role requires advanced Excel and data manipulation skills, knowledge of Canadian tax and IFRS reporting, strong analytical abilities, and familiarity with investment accounting, insurance, and financial systems.