Supports post-sale customer relationships for Testing, Inspection and Certification services. Coordinates implementation, fulfillment, certification requirements, adoption timelines, issue resolution, renewals, and expansion opportunities. Serves as the primary customer contact, collaborates with account owners and internal teams, communicates feedback, and ensures customer issues are fully resolved. The role also supports inquiry follow-up, quote generation, case development, and order processing.
JOB DESCRIPTION
Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
RESPONSIBILITIES
QUALIFICATIONS
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 4/26/2027
#LI-JK3
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Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
RESPONSIBILITIES
- Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
- Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
- Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
- Connects customer personnel to relevant UL personnel when applicable.
- Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
- Supports implementation and fulfilment teams to deliver solution to customer post-sale.
- Collaborates with internal resources until an issue is resolved and communicated to customer.
- Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
- Performs other duties as directed.
QUALIFICATIONS
- High school diploma
- 2+ years of related experience Customer Service and/or Inside Sales experience
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- Business acumen and a sufficient understanding of business sales processes
- Highly organized and self-directed
- Strong communication, relationship building and administrative skills
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 4/26/2027
#LI-JK3
#LI-Hybrid
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