Sales Development Representative (SDR)

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Sales Development Representative (SDR) to be the voice for an online car selling/buying experience to join our growing company. This is a fantastic opportunity to join a rapidly growing team and create a huge impact!

What you’ll do: 

• Proactively contact individuals interested in selling their car to Clutch through warm calls, emails, and SMS. Progress to handling inbound calls and assisting customers looking to buy a car through Clutch as you advance in your role.
• Educate customers on the Clutch process and help them take their first steps in selling a car with Clutch.
• Take notes and update all the relevant information and details about customer interactions in our CRM, HubSpot.
• Collaborate with multiple functions to ensure a smooth all-around experience.
• A major part of this job is to communicate how kick-ass Clutch is and how different selling/buying a car with Clutch is. We want people who are as excited about selling/buying a car online as we are

What we’re looking for: 

• Education: Minimum High school diploma or equivalent
• Experience: 1-2 years of customer service or sales experience required
• Attention to detail and a high level of organization
• Must be comfortable working on-site at our Mississauga facility -- Required, this is NOT a remote/hybrid role
• Must be available to work on weekend shifts

Why you’ll love it at Clutch: 

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• Wage: OTE $60,000-$65,000 (base salary including sales incentive plan)
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].