The Program Manager will oversee program timelines and milestones, collaborate with stakeholders on co-delivery plans, engage with customers to manage expectations, and ensure project satisfaction. They will also maintain documentation and facilitate the handoff of projects to operations while providing project updates regularly.
Program Manager Principal Consultant
Responsibilities
- Plan, manage and facilitate the successful execution of program timelines and milestones
- Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes
- Actively track all activities and their status; accountable for critical project deadlines and tasks
- Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
- Prepare work schedule and timelines with the customer and the extended team
- Anticipate and mitigate potential issues with project delivery
- Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
- Maintain up to date documentation and communicate findings to key stakeholders
- Regularly communicate project status and circulate project information to the team
- Obtain final sign-off and ensure customers are fully satisfied with project completion
- Prepare and ensure seamless handoff of newly implemented customers to the operations team
Show Us What You’ve Got
- 10+ years of project management and implementation management
- Previous experience in AML/Fraud space
- Demonstrated experience leading large, complex application development projects
- Experience with software re-write / re-engineering / re-factoring projects
- Able to lead deep-dive technical discussions for solutioning
- Able to provide estimates for duration/effort of design/development activities
- Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations
- Excellent people skills
- Comfortable speaking and presenting to senior stakeholders and clients
- Ability to think strategically and execute tactically, enabling cross-business teams
- Ability work in fast pace environment while following best practice and company process
- Highly driven and passionate about customer satisfaction, product development and technology
- Excellent oral, listening, and written communication skills
- Excellent presentation skills
- Banking experience desirable but not necessary
Capco Toronto, Ontario, CAN Office
First Canadian Place, Suite 5010, 100 King Street West, Toronto, Ontario, Canada, M5X 1C7
Similar Jobs at Capco
Be an Early Applicant
The Project Control Officer will monitor project progress, maintain documentation, support project schedules, track costs, prepare status reports, and assist in project meetings. The role requires strong analytical skills and knowledge of project management tools.
The Senior Project Manager will lead cybersecurity-related onboarding and technology implementation projects, manage diverse stakeholder relationships, set delivery expectations, and ensure effective project transition to operations. The role includes identifying process improvements and streamlining new tools and practices to enhance project success.
Be an Early Applicant
The Program Manager (Principal Consultant) will manage and facilitate program execution, collaborate with stakeholders to create delivery plans and timelines, track project status, engage with customers to ensure satisfaction, and deliver completed projects to the operations team.
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
