Principal, Software Engineering – Contact Billing and Claims

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Principal, Software Engineering –   Contact Billing and Claims

We are seeking a highly experienced and technically proficient Principal Engineer, Software Engineering, to lead complex engineering efforts and guide architectural decisions across the portfolio. This role combines deep technical expertise with strategic thinking, business acumen and mentorship, playing a critical part in driving innovation and delivering scalable, reliable systems.

Principal Engineer will focus on solving complex business problems by leveraging fit for purpose technologies not limited to API, microservices, cloud, SAAS, AI and additionally on improving software engineering processes, optimizing time-to-market, and mentoring software engineers across organization.

What you'll do here:

Software Engineering

• Own the technology direction and roadmap for the technology assets for Contact Billing and Claims.
• Strong understanding of GWCP (Guidewire Cloud Platform) releases and what Intact can leverage.
• Strong understanding of vendors available in GW Market Place and how this marries up with IFC’s roadmap.
• Collaborates closely with the senior leadership and principals to develop and implement strategic initiatives and roadmaps that drive innovation, enhance efficiency, and contribute to maintaining the competitive edge in the market
• Lead the technical transition to the SAAS version of Guidewire.
• Own the Platform performance, observability, quality, resilience, scalability and other aspects.
• Serve as the technical authority and decision-maker for key architecture and design initiatives, especially those that are of high risk or new technology
• Act as a Force Multiplier: Leverage your extensive expertise to enhance the productivity and effectiveness of the entire engineering team. Foster a culture of innovation and excellence by mentoring colleagues, streamlining processes, introducing best practices, and driving architectural improvements that enable the team to deliver high-quality solutions efficiently.
• Hands on Keyboard technical proficiency. Serves as a trusted advisor, leveraging technical expertise to own and make strategic decisions and initiatives and plays an important role in elevating technical decision-making process and acts as a technological leader.
• Promotes cross-team collaboration and drives technical direction across teams, functions, and products, ensuring decisions support overall business and technology strategy
• Develop shared software engineering frameworks, APIs, and toolkits to streamline integration into production applications.
• Define and enforce software engineering best practices, ensuring consistency across model development, deployment, and monitoring
• Identify opportunities for innovation and continuous improvement and act as an agent of change by championing innovative ideas and initiatives to improve processes
• Stay abreast of industry trends, emerging technologies and best practices, assess the potential impact of new technologies on the organization and recommend adoption strategies
• Coordinate with Experts in various technical forums, both internally and externally. Recognized as an active member of the tech community and promotes technology within and outside the organization as a thought leader and contributing to advance IFC’s interests

What you bring to the table:

• Bachelor’s or Master’s degree in Compute Science, Engineering or related field.
• 10+ years of experience in software development, with at least 3+ years in technical leadership role
• Extensive expertise in Guidewire, including in Billing Center and Claims Center, as well as SAAS versions of Guidewire. (Guidewire certification is a plus)
• Strong understanding of software architecture principles and system design patterns and AI/ML concepts and frameworks
• Deep expertise with Angular, Java, Spring, Spring boot, Database (SQL & NoSQL) and experience with Cloud platforms (such as AWS, Azure, GCP), microservices, and distributed systems
• Proven ability to design scalable, resilient systems in production environments
• Extensive knowledge of DevSecOps and observability tools.
• Proven leadership in mentoring software engineers and building global technical communities.
• Excellent problem-solving skills and the ability to navigate ambiguity.
• Excellent communication and stakeholder management skills to bridge the gap between software development teams and business leaders.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.