Jobs at Intact (intactfc.com)

Manage actuarial claims data analytics teams supporting claims profitability, customer experience, operational efficiency, and financial performance. Analyze actuarial reports, provide recommendations, advise claims operations, oversee technical studies, coach team members, allocate resources, and represent the actuarial service with stakeholders. Roles focus on casualty and legal, accident benefits, large loss, and specialty lines across Canada.

Analyze P&L and ROE forecasts, financial results, KPIs, and variances against budgets. Prepare executive reports and ad hoc analyses, support IFC planning, lead complex projects, improve FP&A processes and tools, collaborate across departments, provide management recommendations, strengthen controls, and mentor junior team members.

Designs end-to-end human-AI experiences for enterprise claims products. Responsibilities include leading discovery, framing problems, creating workflows and interfaces, contributing to product strategy and roadmaps, presenting to stakeholders, partnering with product, data science, engineering, and operations teams, applying design systems, and mentoring designers. The role also advances AI design practices and uses user insights, analytics, experimentation, and iterative validation to improve outcomes.

Leads UX and enablement strategy for IT services, enterprise platforms, and transformation initiatives. Designs accessible end-to-end journeys, service blueprints, workflows, adoption strategies, and reusable design standards. Conducts user research and usability testing, partners with business, product, architecture, and delivery teams, and connects experience investments to measurable employee, service, and business outcomes.

Performs recurring administrative tasks including shipping documents and equipment, data entry, scanning, filing, workstation setup, and supply requisitions. Manages correspondence, verifies information quality, transcribes data, responds to requests, and supports projects. The role requires accurate database maintenance, stakeholder communication, customer service, organization, adaptability, and proficiency with Microsoft Office. It is a full-time hybrid position requiring two office days weekly.

Manage complex surety, trade credit, subrogation, recovery, insolvency, and commercial litigation matters. Advise claims and underwriting teams, analyze securities and priority disputes, represent Intact in courts and tribunals, negotiate multi-party resolutions, protect recovery assets, update legal forms, and deliver internal training. The role requires extensive civil litigation expertise, knowledge of PPSA, CCAA/BIA, construction law, and commercial contracts.

Supports Talent and Performance Management initiatives through talent data consolidation, analysis, dashboards, reporting, project management, and change management. The role analyzes succession, performance, assessment, mobility, and pipeline data; develops executive-ready insights; identifies talent risks; improves data quality and process automation; and partners with HRMS, People Analytics, Finance, HRBPs, PMO, and senior leadership.

Handle complex casualty liability and property claims from coverage analysis through resolution. Develop settlement strategies, direct legal counsel and adjusters, analyze expert and litigation reports, assess serious losses, maintain claim files, update reserves, manage payments, attend litigation milestones, and build strong relationships with insureds, brokers, and underwriting teams while following claims best practices.

Lead Counsel will advise HR, executives, and business partners on employment law, corporate and commercial litigation, workplace and corporate investigations, occupational health and safety, and risk management. The role includes managing external counsel, monitoring legislation and case law, supporting mediations and settlement conferences, and improving compliance processes. Candidates need at least ten years of relevant post-call legal experience, Quebec Bar admission, bilingual French and English proficiency, strong negotiation and communication skills, and Canadian work eligibility.

Supports executive communications for Intact’s Canadian and global CEOs by coordinating webcast and event logistics, distributing communications, managing executive email lists and LinkedIn accounts, maintaining content calendars, monitoring employee feedback, and tracking communication metrics. Produces recurring reports, coordinates with international partners and IT teams, and helps identify opportunities to improve internal and external communications.

Leads executive communications for Intact’s CEOs and senior leaders, writing speeches, employee messages, briefing notes, scripts, and other internal and external content. Advises executives, develops communications plans, aligns messaging across global brands, supports video production, collaborates with stakeholders, and measures communication effectiveness using KPIs. The role requires exceptional writing, strategic understanding, executive presence, sound judgment, organization, and the ability to manage multiple projects autonomously.

Processes and verifies payments, reconciles bank deposits and accounts, prepares invoices, statements, reports, and cheques, and posts billing transactions. Reviews cash reports, adjusts journal entries, processes cheque requisitions and premium refunds, updates banking and payment information, and resolves billing, payment, disbursement, and account discrepancies while maintaining high accuracy and productivity.

Lead PAM architecture and engineering for IDIRA/CyberArk Privileged Cloud, including custom CPM plugins, PSM connectors, MFA integrations, JIT access, cloud administration, and AI-agent credential vaulting. Establish onboarding standards, security controls, automation, auditability, and risk metrics across AWS, Azure, and GCP. Troubleshoot complex platform issues, remediate privileged-access risks, guide application teams, and support incident response involving compromised privileged accounts.

Leads cybersecurity threat modeling for applications, systems, cloud environments, architecture patterns, and AI use cases. Assesses risks, defines security requirements and mitigations, supports testing and assurance activities, manages findings, and advises technology teams throughout project lifecycles. The role scales threat-modeling capabilities through methodologies, tooling, training, and reporting while integrating security into DevSecOps and governance. It also communicates risks to technical and executive stakeholders and mentors team members.

Reviews contracts and agreements for municipalities, schools, and public-sector organizations from a risk management and insurance perspective. Assesses indemnification, insurance requirements, and contractual risk transfer; researches legal and legislative developments; writes articles and case briefs; and develops practical guidance, templates, and educational resources. Collaborates with Risk Management Consultants to provide clear, client-friendly recommendations that reduce contractual liability.

Provide production support and system subject-matter expertise for personal insurance claims systems. Triage and resolve user system referrals, meet with regional teams, monitor trends, recommend training or system changes, test system updates, liaise between users and IT, and analyze business requirements for bug fixes and enhancements.

Operate and set up assigned equipment to process client jobs accurately and meet SLA deadlines. Perform quality checks, preventative maintenance, basic troubleshooting, output handling, and issue escalation. Support office operations through shipping, scanning, filing, data entry, supply requisitions, correspondence, and routine requests. Communicate with internal teams, follow standardized procedures, and assist with projects and initiatives.

The Director, Generative Engine Optimization will lead the GEO function, shape content strategies for SEO, build partnerships, and enhance brand visibility in AI environments.

The Senior Business Advisor will enhance financial reporting systems, ensuring effective operations, compliance, and continual improvement in response to evolving business needs. Responsibilities include managing product lifecycle, driving process improvements, and collaborating with finance and IT for system enhancements.

Leads Claims Data & Analytics strategy, identifying trends, interpreting claims results, and developing tools and models to improve operational efficiency and indemnity control. Advises senior executives through quantitative analysis and recommendations, manages resources and strategic initiatives, and oversees approximately 15 analysts through three direct reports. The role also drives talent development, stakeholder engagement, organizational capability building, and collaboration across business units and countries.