Participant Affairs, Senior Specialist

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Reporting to the Leader, Participant Regulation, this vacant role will support the management and co-ordination of client enrollment and committee engagement activities. You will be responsible for distributing notices, presentation materials and legal agreements to Clients on behalf of Interac.  You’ll engage and correspond with clients and various internal teams including Legal, Compliance, Client Solutions and Product. This is a key internal and external facing role within the Legal, Compliance and Regulations team.

What You Will Do:

• Lead the client enrolment process by assembling onboarding packages, responding to inquiries, and drafting correspondence for Interac’s Products and Services

• Conduct preliminary reviews for client application packages and providing recommendations to management

• Provide interpretations and responding to onboarding-related inquiries for all of Interac’s Products and Services

• Work directly with the Client and Implementation teams on onboarding new applicants

• Update and maintain Participant Affairs’ frameworks, processes and contact lists

• Provide first-level recommendations on the development and maintenance of onboarding frameworks

• Promote effective collaboration with business unit owners for external committee communications

• Support the management of all the Corporation’s advisory committee meetings in accordance with obligations set out in Interac’s Agreements. This includes:

  • Leading the annual reconstitution

  • Scheduling agenda setting meetings

  • Reviewing, updating and distributing materials

  • Taking comprehensive meeting notes/minutes and aligning with relevant internal stakeholders prior to distribution to Clients

  • Maintaining records and materials for internal purposes

  • Working co-operatively with internal stakeholders to ensure advisory committee materials are submitted

  • Assisting the Chair

• Support the maintenance and publication of corporate obligations with respect to clients.  This includes:

  • Current and complete official client lists

  • Advisory committee representation lists

  • Fulfilling Agreement obligations (i.e. around onboarding, offboarding)

• Perform other tasks as may be directed

What You Bring:

• Minimum 2+ years of experience in similar role

• University/College education (or equivalent in experience)

• Familiarity with and understanding of the payments industry and the regulatory environment is an asset

• Strong documentation development background, particularly in financial services

• Strong critical thinker, with the analytical skills to identify, evaluate and resolve business challenges, and competing points of view

• Experience producing formal communications

• Experience managing documents and data in an electronic database

• Strong interpersonal skills and an ability to work collaboratively with others to achieve a common goal

• Solid critical thinking, analytical and problem resolution skills to analyze trends and impacts, identify options and implications, and propose practical solutions

• Able to multi-task, prioritize activities, and meet time-sensitive deadlines

• Resourceful, organized and possess sound judgment

• Strong writing, grammar and proof-reading skills

• Ability to research and/or investigate issues to execute on assigned tasks

• Eligibility to work for Interac Corp. in Canada in a full-time capacity

What We’re Offering: 

The hiring range for this position is $85,000 to $100,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.