Jobs at Interac (interac.ca)

Owns 24/7 production support for large-scale Java and JEE applications. Responsibilities include incident response, troubleshooting, root-cause analysis, observability design, alert tuning, performance analysis, automation, platform integrations, network investigation, technical documentation, and coaching operations staff. The role supports high-throughput payment systems, contributes to SRE and reliability improvements, and participates in an on-call rotation.

Monitor and optimize business-critical payment applications across cloud and on-premises environments. Investigate incidents, perform root-cause analysis, restore services, manage releases, and improve observability, automation, security, and reliability. The role supports CI/CD, Infrastructure-as-Code, containers, microservices, databases, and 24/7 on-call operations while collaborating with development, security, product, vendors, and financial institutions.

Provides technical leadership for enterprise infrastructure engineering across networking, compute, virtualization, storage, backup, recovery, and database platforms. Delivers infrastructure projects, defines solution patterns, advises on architecture and security, troubleshoots complex issues, improves reliability and scalability, maintains operational documentation, contributes to service roadmaps, and mentors engineers.

Leads enterprise transformation and adoption of delivery frameworks, standards, governance, and operating models. Develops implementation roadmaps, coordinates stakeholders and dependencies, removes adoption barriers, coaches leaders and teams, facilitates workshops, and measures maturity, adoption, and value realization. Partners across Product, Technology, Operations, and corporate functions to embed sustainable delivery practices and support organizational change.

Leads enterprise organizational development and change management initiatives, including people programs, transformation planning, stakeholder engagement, readiness, adoption, communications, learning materials, governance, metrics, and continuous improvement. Partners with HR, technology, project teams, and business leaders to build organizational capability, improve employee adoption, and align people solutions with strategic business objectives.

Supports innovation programs, workshops, employee experiences, strategic initiatives, and experimentation from concept through implementation. Designs and facilitates collaborative sessions, coordinates stakeholders, develops project plans and roadmaps, explores emerging technologies, conducts prototypes and pilots, synthesizes findings, and creates compelling communications and visual materials. The role helps build innovation capabilities and foster an organizational culture of innovation.

Supports government relations and external affairs through monitoring Canadian government activity, researching policy and regulatory issues, preparing briefing materials, maintaining stakeholder records, coordinating meetings and events, and developing evidence-based recommendations. The intern will work with internal teams and external partners, track payments and fintech developments, and complete a term project on an emerging policy issue.

Supports Diversity, Equity & Inclusion, learning, leadership development, and coaching initiatives. Responsibilities include coordinating programs and communications, tracking DEI goals, managing learning activities and systems, supporting leadership development logistics, researching internal coaching practices, and collaborating with cross-functional stakeholders. The role also involves reporting, benchmarking, relationship building, and handling sensitive information confidentially.

Supports Payments Product Managers with debit, digital payments, and network initiatives. Responsibilities include gathering requirements, analyzing transaction and user data, reviewing product economics and pricing, preparing stakeholder materials, documenting product flows and journeys, tracking dependencies, and recording decisions. The intern collaborates across Product, Technology, Legal, Risk, and Operations while gaining experience in payment product development.

Intern will assess API specification review processes, identify quality issues, and develop a controlled AI proof of concept to detect discrepancies. Responsibilities include defining evaluation criteria, comparing AI findings with manual reviews, documenting accuracy and limitations, refining prompts or rules, validating observations with subject-matter experts, and creating guidance for future adoption. The role requires collaboration with business analysts, product teams, developers, quality engineering, and other stakeholders.

Supports FP&A monthly close, forecasting, annual planning, data consolidation, variance analysis, financial modeling, ad hoc analysis, and reporting. Collaborates with cross-functional teams while managing competing priorities and deliverables. The intern will gain exposure to departmental forecasting, strategic planning, and financial operations within a financial technology organization.

Support product designers through prototyping, design iteration, critiques, stakeholder presentations, accessibility refinement, and design-system contributions. Create low- to high-fidelity Figma designs for digital products, including e-Transfer experiences, while applying design thinking and responsive design principles. Collaborate with UX researchers and cross-functional partners, and assist with user research, testing, and Agile design activities.

Supports technology delivery by gathering and documenting business and technical requirements, facilitating Agile workshops and meetings, mapping processes, developing user stories and acceptance criteria, maintaining Jira boards and project plans, and tracking priorities, risks, dependencies, and progress. The intern also contributes to technology roadmaps, capacity planning, system integration goals, and process improvements while collaborating with technical and business stakeholders.

Develop proof-of-concept architecture solutions, automation, and Confluence add-ons; update standards and patterns; analyze architecture processes; build reports; interview stakeholders; and support agile delivery of technology and platform enhancements.

Supports cloud-native application development and deployment, CI/CD integration, automated functional, regression, and integration testing, monitoring, alerting, observability, incident response, and root cause analysis. Collaborates with developers, QA, and AppOps/SRE engineers in an agile environment while gaining experience across the software development lifecycle and operational support.

Supports AWS and Azure cloud operations through infrastructure monitoring, incident investigation, log analysis, deployment validation, automation, Terraform-based infrastructure as code, CI/CD initiatives, security compliance, cloud migrations, and FinOps reporting. Collaborates with engineering and platform teams on troubleshooting, reliability improvements, documentation, invoice reconciliation, and cloud deployment design while gaining enterprise cloud operations experience.

Supports Interac’s Money Movement product team with product research, roadmap development, requirements definition, release process evaluation, stakeholder collaboration, market research, user feedback analysis, documentation, and data visualization. The intern helps identify product opportunities and contribute to e-Transfer strategy across retail, commerce, and business markets.

Supports Interac’s Innovation Practice by designing and delivering innovation events, co-creation workshops, crowdsourcing initiatives, and company-wide kick-offs. The intern researches and analyzes data, develops benchmarks, contributes to proof-of-concept proposals, and communicates complex ideas through presentations and storytelling. Success requires creativity, design-thinking knowledge, organization, problem-solving, strong communication, and the ability to manage multiple event-related priorities.

Supports corporate application standardization, Jira configuration, documentation, workflow automation, and integrations with Planview, AgilePlace, and ServiceNow. Coordinates meetings, tracks action items and deadlines, maintains project documentation, tests configurations, monitors integrated tools, and supports agile ceremonies, user training, and cross-functional collaboration.

Supports strategic initiatives through market and competitive research, opportunity sizing, business case development, data analysis, performance tracking, and preparation of leadership materials. The intern translates complex information into concise recommendations and visuals, researches emerging trends, and collaborates with cross-functional teams on strategic projects within the financial services industry.