Jobs at Interac (interac.ca)

The Senior Business Systems Analyst gathers and documents business and technical requirements, analyzes current and future-state processes, and translates between stakeholders and technical teams. The role supports solution design, agile development, testing, UAT, defect resolution, stakeholder alignment, scope management, and governance documentation for Real-Time Rail payment systems.

Lead infrastructure and platform engineering across physical and virtual environments, including operating systems, OpenShift, cloud platforms, networking, monitoring, capacity, disaster recovery, security, and automation. The role defines architecture and operational standards, manages vendors, supports audits and complex troubleshooting, develops documentation, and mentors engineering staff while ensuring availability, resiliency, and compliance with service objectives.

Ensure reliable software releases through test planning, manual and automated testing, functional, integration, and non-functional testing. Support UAT, analyze and track defects, assess release readiness, collaborate with product, development, operations, security, and release teams, and contribute to quality metrics and continuous improvement for real-time payment systems.

Manage Interac’s Privacy Office and operationalize its privacy management program. Responsibilities include leading cross-functional privacy forums, overseeing privacy impact assessments and vendor reviews, developing policies and reporting, supporting audits and regulatory investigations, monitoring Canadian privacy legislation, investigating privacy events, managing data subject complaints, and delivering privacy training. The role provides practical privacy guidance to business units while balancing regulatory compliance with strategic business objectives.

Designs, operates, and improves reliable, resilient, and secure hybrid infrastructure across on-premises and cloud environments. Responsibilities include infrastructure automation, Windows and Linux administration, monitoring, capacity planning, backup and disaster recovery, incident response, vulnerability remediation, audit readiness, and compliance activities. The role also manages cloud, virtualization, networking, identity, and DevOps tooling; develops operational standards and documentation; coordinates vendor escalations; and mentors junior engineers.

Supports high availability, administration, monitoring, and performance of Azure, AWS, VMware, Windows, and RHEL environments. Manages patching, backups, disaster recovery, documentation, troubleshooting, vendor escalations, and root-cause analysis. Coordinates information security, ISO program activities, audits, vulnerability remediation, and risk assessments for corporate technology systems. Requires strong infrastructure administration, analytical, communication, and problem-solving skills in a controlled IT environment.

Manages and improves the resilience, performance, availability, and security of critical payment applications and infrastructure. Responsibilities include AWS application operations, containerized workloads, releases, monitoring, automation, CI/CD support, incident response, root cause analysis, vulnerability remediation, performance tuning, documentation, and rotating 24/7 on-call support. The role also drives self-healing, auto-scaling, observability, rollback planning, and continuous improvement across cloud and hybrid environments.

Leads enterprise data governance frameworks, policies, standards, metadata management, data lineage, data catalogs, data quality, retention, and lifecycle initiatives. Partners with analytics, technology, legal, risk, compliance, and business teams to embed governance practices, monitor compliance and program maturity, advise stakeholders, promote adoption, and mentor junior team members.

Lead and execute internal audits across technology, security, and operations; maintain and improve audit processes; implement and integrate an automated GRC tool; prepare reports for management and board committees; manage audit engagements, documentation, and third‑party auditors; drive continuous improvement and staff development.

Supports the RTR payments product strategy, operating model, participant onboarding, service request processes, operational readiness, governance, documentation, reporting, vendor coordination, and continuous improvement. Translates business and technical needs into requirements, service models, procedures, and delivery outcomes while coordinating cross-functional teams, external partners, risk and compliance stakeholders, and operational transitions to steady-state service.

Supports real-time retail product planning, execution, operational readiness, and governance. Responsibilities include maintaining Planview resource and milestone data, tracking users and access, coordinating software licensing, consolidating risks and delivery updates, monitoring requirements and defects, supporting post-launch operations, and maintaining documentation. The role identifies data quality and process gaps while coordinating follow-ups across product, technology, business operations, finance, vendor management, and delivery teams.

Leads major incident response and resolution across Interac products and platforms. Coordinates technical teams, emergency recovery, incident communications, executive and customer updates, documentation, reporting, compliance, and post-incident reviews. Drives continuous improvement of Incident Management processes, mentors team members, and collaborates with technology, product, risk, communications, and operations stakeholders in a 24/7 environment.

Leads major incident response and resolution across products and platforms, coordinating technical teams, communications, emergency changes, and recovery activities. Oversees internal and external incident notifications, executive customer updates, documentation, reporting, post-incident reviews, and continuous process improvement. Mentors incident management staff and collaborates with technology, product, risk, communications, operations, and problem management teams in a 24/7 environment.

Monitors application and infrastructure health in a 24/7 command centre, triages and escalates incidents, performs technical recovery, documents resolutions, and supports incident, change, release, and problem management. The role maintains playbooks and knowledge articles, manages recurring incidents, identifies automation opportunities, collaborates with Level 2 and cross-functional teams, and participates in technical projects. It requires bilingual English and French communication, 12-hour rotating shifts, Secret clearance eligibility, and 100% onsite work.

Leads enterprise product readiness and change-risk governance across the delivery lifecycle. Owns readiness gates, evidence standards, risk scoring, operational acceptance, production approval, and traceability. Partners with Product, Engineering, Operations, Risk, and Security teams to standardize delivery controls, define KPIs, improve predictability, and reduce production risk. Acts as a change leader by driving framework adoption, training, and coaching across delivery teams in a regulated payments environment.

Leads Interac’s enterprise compliance strategy, roadmap, governance, risk oversight, and regulatory compliance program. Advises executives and the Board, monitors regulatory developments, directs assessments and remediation, and partners across Legal, Privacy, Security, Audit, HR, and business functions. The role builds compliance culture and team capability, integrates regulatory requirements into operations, and delivers metrics-driven reporting on risks, program maturity, and strategic initiatives.

Leads Interac’s policy, regulatory, and advocacy agenda across Canadian payments, financial services, and digital-economy issues. Responsibilities include monitoring legislative developments, preparing executive briefings and policy submissions, engaging government and industry stakeholders, managing strategic initiatives and external advisors, advising senior leaders on sensitive issues, supporting lobbying compliance, and mentoring team members. The role requires extensive government relations or public policy experience, strong knowledge of Canadian government processes, excellent writing and stakeholder-management skills, and sound judgment.

The Senior Software Developer will develop and maintain high-performance payment systems, focusing on microservices, API design, and database management, while adhering to best coding practices.

Owns Interac’s fraud governance operating model, leading committees, working groups, financial institution engagements, issue intake, action tracking, documentation, metrics, and continuous improvement. Coordinates Fraud Strategy, Product, Operations, Analytics, Legal, Compliance, and client teams. Develops executive presentations, translates complex fraud risks into decisions, drives stakeholder accountability, and informs strategy using threat intelligence, industry trends, and knowledge of Canada’s payments ecosystem.

Lead advanced automation testing for online, integration-heavy payment products. Design and optimize integration automation frameworks, expand testing for microservices, end-to-end workflows, service dependencies, and database integrations, and develop non-functional tests for timeouts and retries. Define automation metrics, evaluate test scripts, improve coverage and execution efficiency, and support quality across releases using CI/CD, API, UI, load, and integration testing practices.