Jobs at Interac (interac.ca)

Supports enterprise architecture governance through technology portfolio data management, lifecycle and obsolescence reviews, technical debt reporting, architecture review coordination, executive dashboards, compliance evidence, and continuous process improvement. The role provides analytics and governance oversight for modernization, investment, risk, and technology portfolio decisions, working across architects, product, security, risk, audit, infrastructure, vendors, and delivery teams.

Build and improve secure, scalable DevOps and platform capabilities across cloud environments. The role focuses on automation, infrastructure as code, GitOps, deployment tooling, observability, monitoring, incident analysis, reliability, secure configurations, and regulatory compliance. The specialist partners with development, product, security, and operations teams to improve developer experience, production reliability, service ownership, and operational efficiency.

Provide application support and Site Reliability Engineering for high-availability payment systems. Troubleshoot Java applications, databases, Linux environments, APIs, networks, and microservices across hybrid infrastructure. Design Dynatrace and Splunk monitoring, tune alerts, investigate incidents, identify root causes, and implement automation and self-healing capabilities. Maintain production stability, dashboards, reports, documentation, and ITIL processes while supporting 24x7 rotating shifts.

Supports client experience, CRM, and sales enablement programs through feedback analysis, reporting, platform administration, surveys, process improvement, testing, documentation, and user enablement. The role works with Salesforce and Qualtrics to maintain data quality, dashboards, access, and workflows while identifying trends and opportunities. It also supports AI and automation adoption, requirements gathering, platform enhancements, and cross-functional technology initiatives.

Own the enterprise Salesforce CRM strategy, roadmap, governance, integrations, and optimization. Lead CRM enhancement prioritization, platform configuration, data governance, user adoption, change management, training, and sales enablement. Partner with Technology, Product, Finance, Legal, Sales, executives, and vendors to align CRM capabilities with commercial goals. Provide hands-on Salesforce configuration and development for lower-complexity enhancements while overseeing complex integrations and customizations.

Lead investigation, containment, eradication, and recovery of complex cybersecurity incidents. Conduct advanced digital forensics, threat hunting, malware and memory analysis, and produce post-incident reports. Develop playbooks, detection use cases, and forensic evidence handling across endpoints, servers, cloud, and network. Coordinate cross-functional incident response and improve security monitoring and detection capabilities.

Develop and maintain resilient Java microservices and event-driven payment applications. Responsibilities include system architecture, API and database design, coding, testing, performance tuning, containerization, CI/CD, and technical documentation. The role supports a scalable, cloud-first financial interoperability platform using Spring, Spring Boot, Docker, Kubernetes, Oracle, and PostgreSQL.

Leads enterprise strategy execution through annual and quarterly planning, governance, performance management, executive reporting, and cross-functional strategic initiatives. Builds operating mechanisms, tracks KPIs and dependencies, develops business cases and executive materials, and advises senior leaders on priorities and decisions. The role improves planning and workflow effectiveness while using automation and AI tools appropriately.

Provides strategic legal advice on technology contracting, outsourcing, third-party risk, emerging technologies, and financial services products. Drafts, reviews, and negotiates technology vendor, software licensing, consulting, service provider, and customer development agreements. Advises on contract operations and legal risk, partners with business units, mentors junior lawyers, and supports knowledge management. The role requires practical judgment in a fast-paced payments and financial technology environment.

Supports the Business Development team with partner and client relationships, industry and competitive research, client data analysis, QBRs, sales presentations, and ad hoc research requests. Coordinates activities with internal stakeholders, attends meetings, captures notes and ideas, identifies payments-industry trends, and helps develop actionable strategies while learning negotiation, presentation, and critical-thinking skills.

Monitors application and infrastructure health in a 24x7 command centre, triages and escalates incidents, performs technical recovery, and documents resolutions. The role supports incident, change, release, and problem management; maintains playbooks and knowledge articles; manages recurring incidents; collaborates with Level 2 and cross-functional teams; and identifies automation opportunities. Requires onsite 12-hour shift work, Secret clearance or eligibility, and familiarity with monitoring and ticketing tools.

Lead and govern the enterprise ITSM Change Management practice. Assess and authorize technology changes, manage risks and dependencies, chair CAB forums, maintain change calendars, improve ITIL-aligned processes, and report change performance, risks, and KPIs to operational and senior leadership.

Leads the end-to-end Problem Management lifecycle for critical real-time rail payment systems. Responsibilities include major problem investigations, root cause analysis, trend and risk analysis, preventative remediation, stakeholder communication, service-level confidence, process and tooling improvements, metrics and reporting, audit readiness, and integration with related ITSM practices. The role also drives continuous improvement and maturity of the Problem Management function in a regulated financial services environment.

Leads hands-on AWS cloud operations and platform engineering for mission-critical payment services. Responsibilities include Terraform automation, multi-account AWS governance, security and compliance automation, observability, resiliency, disaster recovery, incident response, operational readiness, cost optimization, and 24/7 production support. The role establishes cloud infrastructure standards and guardrails, drives reliability improvements, and influences architecture and engineering teams across the organization.

Owns 24/7 production support for large-scale Java and JEE applications. Responsibilities include incident response, troubleshooting, root-cause analysis, observability design, alert tuning, performance analysis, automation, platform integrations, network investigation, technical documentation, and coaching operations staff. The role supports high-throughput payment systems, contributes to SRE and reliability improvements, and participates in an on-call rotation.

Leads enterprise transformation and adoption of delivery frameworks, standards, governance, and operating models. Develops implementation roadmaps, coordinates stakeholders and dependencies, removes adoption barriers, coaches leaders and teams, facilitates workshops, and measures maturity, adoption, and value realization. Partners across Product, Technology, Operations, and corporate functions to embed sustainable delivery practices and support organizational change.

Supports innovation programs, workshops, employee experiences, strategic initiatives, and experimentation from concept through implementation. Designs and facilitates collaborative sessions, coordinates stakeholders, develops project plans and roadmaps, explores emerging technologies, conducts prototypes and pilots, synthesizes findings, and creates compelling communications and visual materials. The role helps build innovation capabilities and foster an organizational culture of innovation.

The Senior Business Systems Analyst gathers and documents business and technical requirements, analyzes current and future-state processes, and translates between stakeholders and technical teams. The role supports solution design, agile development, testing, UAT, defect resolution, stakeholder alignment, scope management, and governance documentation for Real-Time Rail payment systems.

Ensure reliable software releases through test planning, manual and automated testing, functional, integration, and non-functional testing. Support UAT, analyze and track defects, assess release readiness, collaborate with product, development, operations, security, and release teams, and contribute to quality metrics and continuous improvement for real-time payment systems.

Lead the development of reusable DevSecOps and cloud components, delivering automation, security controls, zero-touch deployments, telemetry, dashboards, and high-availability platform support. Partner with product and engineering teams to improve operational ownership, maintain secure configurations and baselines, modernize tooling, and support reliable production services. Mentor teams, deliver group OKRs, and communicate complex technical concepts clearly.