Teams at Interac (interac.ca)

Owns 24/7 production support for large-scale Java and JEE applications. Responsibilities include incident response, troubleshooting, root-cause analysis, observability design, alert tuning, performance analysis, automation, platform integrations, network investigation, technical documentation, and coaching operations staff. The role supports high-throughput payment systems, contributes to SRE and reliability improvements, and participates in an on-call rotation.

Monitor and optimize business-critical payment applications across cloud and on-premises environments. Investigate incidents, perform root-cause analysis, restore services, manage releases, and improve observability, automation, security, and reliability. The role supports CI/CD, Infrastructure-as-Code, containers, microservices, databases, and 24/7 on-call operations while collaborating with development, security, product, vendors, and financial institutions.

Provides technical leadership for enterprise infrastructure engineering across networking, compute, virtualization, storage, backup, recovery, and database platforms. Delivers infrastructure projects, defines solution patterns, advises on architecture and security, troubleshoots complex issues, improves reliability and scalability, maintains operational documentation, contributes to service roadmaps, and mentors engineers.