Operations Analyst

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are seeking an individual with excellent communication and leadership skills to join the company. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

We are looking for a data-driven Operations Analyst to join our team. The ideal candidate will combine strong analytical skills with industry knowledge to drive continuous improvement in our damage mitigation programs.
Responsibilities:

• Support Sales, Operations, and Customer Service teams with competitive pricing, in-depth performance analysis, and data-driven insights
• Perform costing analysis and develop multi-scenario pricing options to support customer negotiations
• Assist in building and evaluating pricing strategies; analyze volume, profit potential, and market trends
• Monitor customer performance across volume, revenue, and margin; identify gaps and inconsistencies
• Respond to pricing inquiries and resolve discrepancies in a timely manner
• Write SQL queries to extract, transform, and analyze data from internal operational databases
• Build custom reports and analytics dashboards using Tableau and other BI tools; present findings to leadership
• Ensure accurate, clean reporting flows directly to leadership and upper management
• Organize and maintain internal and external databases to support decision-making
• Generate monthly and quarterly damage analysis reports and performance summaries for senior management
• Conduct thorough investigations of equipment damage incidents — tractors, trailers, and cargo handling equipment
• Analyze damage patterns and root causes; prepare detailed reports with photographic documentation and cost assessments
• Review and process damage claims from initial report through full resolution
• Coordinate with insurance carriers, repair vendors, and legal teams on complex claims
• Negotiate settlements and manage vendor relationships for cost-effective repairs
• Maintain accurate claims databases and tracking systems
• Identify high-risk routes, facilities, and operational scenarios through trend analysis
• Develop and maintain SOPs to reduce costs and improve operational efficiency
• Create and implement driver training programs focused on damage prevention
• Work with safety teams to establish best practices; conduct cost-benefit analyses for prevention initiatives
• Present findings and recommendations to cross-functional teams

• Bachelor's degree in Business Analytics, Supply Chain, Statistics, Engineering, or related field.
• 3+ years of experience in transportation, logistics, or insurance industries is an asset.
• Strong analytical skills is preferred.
• Experience with claims management systems and processes.
• Knowledge of commercial vehicle operations and equipment types.
• Excellent written and verbal communication skills.
• Detail-oriented with strong problem-solving abilities.
  

Preferred Qualifications:

• Experience in trucking, freight, or transportation industry.
• Professional certifications in risk management or claims analysis.
• Familiarity with DOT regulations and commercial vehicle safety standards.
• Background in fleet management or equipment maintenance.

• Competitive Salary
• Healthcare Benefit Package
• Career Growth