Grants Coordinator, Membership Operations

Career Opportunity

Role Title

Grants Coordinator, Membership Operations

Purpose of role

As a fraternal insurer, the Community Granting program delivers Foresters purpose across Canada, the US and the UK. Almost 10,000 grants were submitted in 2025, engaging thousands of members who make a positive impact on local members and communities through volunteering and fun family activities.
Reporting to the Team Lead/Manager, Grants and Production, the Grants Coordinator, Membership Operations supports the delivery, administration, and continuous improvement of the Community Grants program across three countries. This role plays a critical part in ensuring members/employees/producers receive timely, accurate, and high quality service, while contributing to operational efficiency, program effectiveness, and a consistent member experience.
Successful execution of this role results in:
• Positive and seamless member experience when accessing benefits.
• Strong member understanding of, and satisfaction with, membership value.
• Clear, consistent communication with internal and internal users and stakeholders.
• Service delivery that meets or exceeds established SLAs.
• Efficient and compliant administration of Foresters Community Grants program.
• Strong financial controls and an effective grant audit process.

Job Description

Key Responsibilities

• Administer the day‑to‑day operations of the grants program, ensuring consistent service delivery across three countries. Review, evaluate, and render decisions on grant applications in accordance with established guidelines, policies, and business rules.
• Support members through the end-to-end grant process, providing coaching and education to maximize the number of successful applications, minimizing declines and ensure members host meaningful activities that will engage other members.
• Support members through the post activity report to ensure grant funds are fully utilized as intended to maximize community impact. Serve as the first escalation point for member and stakeholder concerns, complaints, or sensitive issues, resolving matters independently where appropriate and escalating as required.
• Communicate with members, internal and external stakeholders, via email and or phone to resolve inquiries efficiently while maintaining a high standard of care and professionalism.
• Monitor service delivery against agreed‑upon SLAs and identify risks, gaps, or opportunities for improvement in real time.
• Contribute to program assessments and operational reporting, including periodic reviews of application outcomes, trends, and post‑activity insights.
• Observe and provide feedback on team operations to support productivity, consistency, and quality outcomes.
• Act as a Subject Matter Expert (SME) for all grant programs, processes, and systems.
• Support the development, documentation, and ongoing maintenance of procedures, SLAs, operational KPIs, and training materials.
• Propose amendments to granting or benefit requests that improve applicant success, engagement, or event outcomes where applicable.
• Communicate clearly and consistently to manage expectations and support informed decision‑making.

Key Qualifications

• Post‑secondary education or an equivalent combination of education and experience.
• 1–2 years of experience in customer service, operations, program delivery, or a related role demonstrating interpersonal skills and professionalism when working with diverse clients / members.
• Strong judgment, decision‑making, and problem‑solving skills.
• Excellent written and verbal communication skills with a strong customer‑service orientation and the ability to build trust with stakeholder to support coaching and education throughout the grant process.
• Excellent time‑management and planning skills, able to work under high volumes and tight deadlines while maintaining quality and adapt in a dynamic environment.
• Experience working within documented processes, guidelines, or policy frameworks with negotiating skills to coach members to adjust submitted grants to meet these criteria.
• Highly organized and detail‑oriented with strong follow‑through.

#LI-Hybrid

Salary Range:

$43,000.00 - $63,000.00

 

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.