Jobs at Foresters Financial

Provides first-contact resolution for Member and Producer inquiries involving current and legacy insurance products in the US and Canada. Handles phone-based processing, complaints, escalations, and cross-department resolutions. Supports and coaches service representatives, conducts monthly quality reviews, and identifies improvement opportunities. Requires strong communication, customer service, mathematical, and relationship-building skills, rotating shift availability, and willingness to complete ongoing LOMA coursework.

Supports the Corporate Actuarial valuation team with quarterly valuation reporting, regulatory filings, earnings and experience analysis, actuarial model implementation and governance, audit support, documentation, controls, and process improvements. The role coordinates with Finance, Risk, Product Actuarial, ALM, and Audit stakeholders; explains technical results to business audiences; and coaches junior actuarial staff. Responsibilities include Canadian valuation, IFRS 17, OSFI reporting, model testing, reconciliations, and assumption or methodology updates.

Administer producer and management compensation across distribution channels, ensuring accurate and timely payments. Process adjustments, garnishments, assignments, court orders, debt recovery arrangements, and system updates. Review error reports, resolve unprocessed activities, and respond to compensation inquiries by phone and email within service-level requirements. The role requires accurate recordkeeping, customer service, attention to detail, problem-solving, and flexibility to support extended hours, evenings, weekends, and statutory holidays.

Manage and coach a software development team, define engineering practices, drive delivery and architecture decisions, ensure application quality, security and scalability, recruit and evaluate staff, and coordinate cross-functional project execution and maintenance.

Manage multiple concurrent IT and business projects using project management methodologies. Plan, schedule, budget, assess risks, lead teams, manage stakeholders, oversee implementations, and ensure projects deliver on time, scope, and budget while handling change management and post-project reviews.

Design and govern enterprise application architectures aligned with TOGAF and organizational standards. Advise on solution design, integration (SOA/ESB/BPEL), web and mainframe technologies, assess performance and compliance, and provide technical leadership to ensure reusable, secure, and business-aligned application solutions.

Process and authorize disbursements, examine legal and contractual documents, calculate values and tax withholdings, handle rollovers and title changes, set up loan repayments, manage pending files and dividend runs, respond to member inquiries, support team operations and UAT, and perform quality reviews to meet SLAs.

Design, code, unit test, and maintain Sitecore-based web components and services. Work across frontend and backend (databases, APIs), debug in test/production, run agile tickets in Jira/Azure/MF ALM, and support deployments and build pipelines.

Join Foresters Financial's Actuarial Development Program as a new graduate to rotate across actuarial disciplines (pricing, valuation, capital, business planning). Work with financial modeling systems, collaborate cross-functionally, develop technical and leadership skills, and pursue SOA/CIA credentials while contributing to member-focused insurance work.

The role involves providing high-quality customer service by answering calls, collaborating with teams, and enhancing customer relationships, primarily in French and English.

Investigate and address commission inquiries from insurance advisers, ensuring timely payment and accurate processing of commission data while maintaining high service standards.

The Manager, Digital Acquisition leads the digital marketing strategy to generate high-quality leads, improving sales conversions through data-driven optimizations across digital channels, while collaborating with various stakeholders and vendors.

Perform administrative and mailroom duties: shipping/receiving, processing inbound/outbound/returned mail, preparing US/Canadian certificate packages, imaging and indexing life and annuity applications and cheques using high-speed scanners and indexing technology, reconciling documents, retrieving underwriting requirements, performing quality reviews, correcting contract discrepancies, and distributing completed contract packages to field offices while meeting SLAs and regulatory requirements.

Handle shipping/receiving and inbound/outbound mail, process and index scanned documents, reconcile applications and cheques, assemble and quality-check life insurance certificate packages, troubleshoot imaging issues, and distribute packages while ensuring compliance with regulations and SLAs.

Support and evolve Foresters' North American privacy program: investigate breaches, conduct privacy impact assessments, advise on privacy risks (including AI), manage vendor privacy due diligence and data subject requests, update policies, and support regulatory reporting and compliance monitoring.