Review and validate customer contracts, pricing, and amendments to ensure accurate billing and revenue recognition. Reconcile billing data, investigate variances, support disputes and adjustments, and partner with Sales, Customer Success, and AR. Drive process documentation, testing, data quality initiatives, and automation opportunities to improve billing accuracy and operational efficiency.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This position is responsible for reviewing customer contracts and financial agreements, validating pricing and terms, and translating contractual requirements into accurate billing and financial outputs. The role partners closely with cross‑functional teams across Finance, Sales, Customer Success, and Revenue Operations to resolve discrepancies, support revenue integrity, and improve financial processes.
Success in this role requires strong analytical capabilities, meticulous attention to detail, and the ability to communicate complex financial information clearly to both technical and non‑technical stakeholdersKey Responsibilities:
- Review and analyze customer contracts, amendments, and pricing arrangements to ensure billing and revenue accuracy in accordance with contractual terms. Prepare and reconcile billing data, subscription activity, and supporting documentation for monthly billing and revenue processes.
- Validate rates, discounts, terms, and special conditions across both simple and complex contract structures. Identify variances, discrepancies, and potential revenue leakage, and collaborate with internal teams to investigate and resolve issues.
- Partner with Customer Success, Sales, and Accounts Receivable teams to support customer inquiries, disputes, and contract interpretation.
- Support credit and adjustment requests by performing detailed analyses and reconciliations in alignment with established policies.
- Contribute to process documentation, standardization, and continuous improvement initiatives, including workflow enhancements and automation opportunities. Participate in system testing, data quality initiatives, and cross functional projects that improve billing accuracy and operational efficiency
Required Skills & Qualifications:
- 2-5 years’ experience in billing, financial analysis, subscription management, or similar fields
- Strong computer ability in a Windows environment, with Microsoft Office (Word, Excel and Outlook)
- Ability to work with large volumes of complex data across multiple systems (i.e. Tableau, JIRA, and Excel Reporting)
- AI Fluency and/or use of M365 Copilot
Preferred Experience:
- Bachelor’s degree in accounting or finance
- Experience with NetSuite, and Salesforce.
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
PointClickCare Toronto, Ontario, CAN Office
Toronto, Canada
PointClickCare Mississauga, Ontario, CAN Office
5570 Explorer Drive, Mississauga, Ontario, Canada
PointClickCare Waterloo, Ontario, CAN Office
611 Kumpf Drive, Waterloo, Canada, N2V 1K8
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