At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Job Description:
Engineer II
What You’ll Discover
- A highly collaborative IT operations environment supporting Level 2 application and infrastructure operations
- Dual ownership of ITSM analytics & insights and hands-on ServiceNow platform development
- Opportunity to mature enterprise-wide ITSM processes aligned with ITIL best practices
- Strong exposure to incident-driven reporting, Power BI analytics, audit governance, and executive-level metrics
- Direct engagement with L2 support teams, platform teams, and leadership
Job Summary
The Engineer II role blends ITSM Reporting & Analytics, hands‑on ServiceNow development, and Level 2 application and infrastructure support enablement. This position supports L2 support teams by providing actionable operational insights, performing hands-on analysis of application and infrastructure incidents, and delivering ServiceNow enhancements that improve support efficiency, stability, and visibility across ITSM process areas.
The role serves as a technical and analytical bridge between operations, platform, and leadership.
Key Responsibilities
Level 2 Application & Infrastructure Support Insight/Guidance
- Provide hands-on Level 2 support insights into enterprise applications and infrastructure services
- Analyze application, platform, and infrastructure incidents to identify recurring issues and operational gaps
- Support L2 teams with
· Incident trends and aging analysis
· Root cause patterns tied to applications, servers, databases, and integrations
· SLA/OLA breach analysis and remediation insights
- Partner with infrastructure, application, and SRE teams to improve service reliability
- Enable continuous improvement through support-driven analytics and reporting by publishing reports/dashboards leveraging ServiceNow data as source of truth
ServiceNow Development & Platform Enablement
- Design and implement minor enhancements to improve ITSM process workflows
- Configure and customize Business Rules, Client Scripts, UI Policies etc.,
- Flows, Workflows, Catalog Items, and Forms
- Support ATF remediation, unit testing, and deployment validation
- Collaborate with stakeholder teams to ensure enhancements align with release and upgrade standards
Audit, Compliance & Stakeholder Management
- Respond to audit requests by providing accurate artifacts, process evidence, and compliance documentation
- Collaborate with stakeholders to ensure smooth implementation of changes with minimal service impact
- Maintain strong communication with business partners, IT teams, and leadership to ensure transparency and alignment
Required Skills & Qualifications
- Hands-on experience in Level 2 application support
- Hands-on ServiceNow development or advanced configuration experience
- Understanding of ITSM operational reporting and analytics
- Excellent stakeholder communication and collaboration abilities
Preferred Certifications
- ITIL v3 or v4 Certification
- ServiceNow CSA / Application Developer
Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.
This job posting is for an existing position vacancy within our organization.
TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Address:
60 Standish CourtLocation:
CAN Home Office Mississauga ONSalary Range: $ 67,740.00-$94,836.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.
