DCS - Business Development Analyst | Toronto
Monex Canada is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.
We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.
In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.
By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Job Overview
The DCS – Business Development Analyst role sits within the Digital Client Solutions (DCS) team and is responsible for supporting client success through digitally enabled cross-selling, trade support, and proactive client engagement.
This role focuses on driving revenue growth, increasing digital platform adoption, and improving client retention through proactive outreach and relationship management. The successful candidate will work closely with Sales, Traders, Operations, Compliance, and Digital Operations teams to deliver a seamless client experience while supporting strategic business growth initiatives.
The ideal candidate is analytical, client-focused, proactive, and thrives in a fast-paced financial services environment.
Key Responsibilities
- Support clients with executing FX trades both online and offline
- Demonstrate Monex Pay and Monex Pro platforms to clients to encourage digital FX trading adoption
- Monitor client performance dashboards and system notifications to proactively engage at-risk and high-value clients
- Capture and categorize client touchpoints to measure engagement effectiveness and improve client experience
- Act as a liaison between back-office operations and external clients to resolve trade-related inquiries
- Provide standardized feedback to the Digital Operations team to support reporting and business analysis
- Identify cross-selling opportunities within existing client portfolios
- Troubleshoot and follow through on customer inquiries and operational issues
- Support the Digital Operations team with marketing and customized client communications
- Collaborate closely with Sales, Traders, Trade Support, Compliance, Technology, and Operations teams
- Contribute to a culture of strong client service, accountability, and teamwork
Required Skills and Qualifications
- Experience within FX sales, dealing, financial services, or financial technology environments
- Strong communication and interpersonal skills
- High level of analytical and problem-solving ability
- Ability to work effectively across teams and departments
- Strong organisational skills with the ability to manage multiple priorities
- Excellent attention to detail and time management skills
- Self-motivated, proactive, and results-oriented mindset
- Ability to build strong client and internal stakeholder relationships
- High standard of oral and written English required
- Fluency in additional languages, particularly French or Dutch, is considered an asset
- Strong understanding of client service and relationship management principles
Additional Qualifications
- Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
- Experience using CRM, FX trading, or client management platforms is beneficial
- Familiarity with Workday or related HR systems is considered an asset
- Previous exposure to FX products, international payments, or digital trading platforms preferred
- Comfortable operating in a fast-paced and collaborative environment
What We Offer
- Competitive base salary with a performance-based commission structure
- Comprehensive benefits package including health, dental, and vision coverage
- Clear career progression within a global financial organisation
- A collaborative and high-performance work environment
- Ongoing training and professional development opportunities
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
