Coordinate customer accounts in a transportation and logistics environment: enter and validate transactions, update customer profiles, run reports, liaise with operations and customers, ensure accurate invoicing and documentation, and maintain strong customer service. Requires WMS familiarity (AS400 an asset), bilingual communication, and ability to manage priorities under pressure; subject to criminal-record screening.
Summary:
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!
Responsibilities:
1. Main tasks
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!
Responsibilities:
1. Main tasks
- Data entry for transaction creation (receiving/shipping).
- Create and modify customer account data.
- Maintain a positive relationship with customers.
- Update customer profiles and track accounts.
- Run reports as required.
- Communicate customer requests to operations.
- Follow up with customers on a regular basis.
- Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
- Validate that all transactions are correct and complete.
- Verify that transactions and services are correctly entered into the system and invoiced.
- Knowledge and mastery of WMS systems (AS400 an asset).
- Good communication and explanation skills.
- CTPAT sensitive position - subject to a criminal record search.
- Experience in a distribution center environment (asset).
- Experience in a similar position.
- Bilingual (oral and written).
- Excellent customer service skills.
- Sense of initiative and autonomy.
- Ability to communicate with various stakeholders.
- Ability to determine the management of priorities.
- Ability to work under pressure and handle several files simultaneously.
- Ability to be flexible to adapt to changing work priorities.
- Be sensitive to the importance of Occupational Health and Safety.
- Have a positive and determined attitude.
- Team oriented
You’ll find your place at XTL!
To learn more about our job opportunities, visit our website: www.xtl.com/en
XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.
We encourage all interested individuals to apply, but only those selected for an interview will be contacted.
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