Lead commercial and merchandising activities for assigned customer groups across omni channels. Drive sales plans, in-season QCP and tactical activations, coordinate with e‑commerce and visual merchandising, manage assortment and inventory actions, analyze sales and demand forecasts, and perform store visits to monitor performance and coach teams.
Job Description
As a Commercial Lead, your focus will be to secure campaign setup, readiness and assortment approach (omni); Drive sales plan and QCP in-season for your customer group(s) (omni); and Coordinate with E-com Leads and VM on execution in respective channel.
This on-site role reports into our Commercial Manager and is based out of the Toronto Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
- Drive the omni-Sales Market commercial agenda and plan together with Commercial Manager for your customer group(s)
- Provide bottom-up input on QCP (including setting tactical plan) and demand plan per channel and garment group for you customer group(s) (omni)
- Provide input on pricing and package mapping together with rest of Commercial team
- Drive sales plan and QCP in-season for your customer group(s) (omni)
- Work closely with Continent SP on inv. mgmt. topics (e.g., allocation, replenishment, article selection) to ensure execution in line plan, and discuss any adjustments
- Own analysis of latest sales/demand forecast, follow up weekly sales and propose commercial actions
- Responsible for commercial operational planning in-season for your customer group(s)
- Secure campaign setup, readiness and assortment approach (omni)
- Drive execution of tactical activations in the Sales Market, in collaboration with Continent SP (e.g., on article selection), within the budget and frame set by Global (e.g., maximum discount)
- Set commercial priorities (omni), plan execution of sales/ R&D (omni, based on steer from Continent SP), plan product ranking (online) and manage EOP budget and articles (retail)
- Coordinate with E-com Leads and VM on execution in respective channel
- Conduct store visits to follow-up performance, collect insights, coach and share best practices
Qualifications
Who You Are:
- Bachelor’s degree in Business, Economics, or related field considered meriting but not mandatory
- Expert merchandising (omni), commercial and eCommerce knowledge
- Strong analytical ability (e.g., know how to act on selling equation, weekly sales report and correlation between commercial KPIs & product prioritization etc.)
- Strong planning, prioritization and communication
- 3+ year experience in eCommerce or Retail merchandising role, preferably across both and in fashion
Additional Information
Why You’ll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: salary range is $113,994
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Job Status: Salaried, Exempt
Similar Jobs
Information Technology • Software
Lead commercial operations for IFS Copperleaf: own pricing and price book, drive commercial strategy, manage renewals and contract negotiations, optimize revenue and reporting, conduct market analysis, and collaborate with product, finance, sales, and marketing. Role includes quarterly international travel.
Top Skills:
Ifs CopperleafSaaS
Biotech
Lead regional translation of global enablement into localized training across the Americas. Prioritize regional needs, source and coordinate F2F and virtual training, manage trainers and vendors, own logistics and budgets, measure program impact, and collaborate with sales, product, and global enablement stakeholders to drive field effectiveness.
Top Skills:
AllegoHighspotLmsShowpad
Aerospace
Manage contract lifecycle for Defence & Security Canada: draft, negotiate, ensure compliance, mitigate risks, support commercial discussions, analyze contract data, and drive procurement/delivery strategy while collaborating cross-functionally and leveraging AI tools where applicable.
Top Skills:
Ai ToolsContract Management SystemsMicrosoft Office Suite
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
