Jobs at H&M Group

Supervises store operations and sales staff while delivering exceptional customer experiences. Responsibilities include styling customers, supporting store opening and closing, interpreting sales data, leading sales assistants, overseeing deliveries and replenishment, maintaining shop floor coverage, and representing the brand. The role supports commercial performance, operational excellence, and an engaging store environment.

Provides customer service and actively sells fashion products in-store. Responsibilities include guiding customers, promoting loyalty and sustainability initiatives, maintaining garment presentation and stock levels, operating fitting rooms and checkout, supporting omni-channel services, keeping sales areas organized, and assisting with store opening and closing. The role requires fashion awareness, teamwork, flexibility, communication, and customer service or sales experience.

Supports HR processes across the employee lifecycle, including recruitment, onboarding, training, performance management, succession planning, employee relations, engagement initiatives, and people reporting. Provides guidance to employees and managers, coordinates talent activities, analyzes HR metrics, and supports a fair, compliant, and inclusive workplace for sales-market business units.

Provides customer service and fashion guidance, promotes products and loyalty programs, supports sales targets, replenishes and cares for garments, operates fitting rooms and checkout, maintains sales floors and stockrooms, supports visual merchandising, and follows store procedures, safety requirements, and opening and closing routines.

Plans and optimizes CRM communications across email, push, SMS, and WhatsApp. Uses customer data, segmentation, and marketing automation to create personalized journeys and improve conversion and membership growth. Coordinates owned media with paid and earned campaigns, supports SEO, tracks campaign performance, and collaborates with commercial, production, and marketing teams on campaign planning, events, partnerships, and membership activations.

Provides customer service and fashion guidance, actively sells products, promotes loyalty and sustainability initiatives, supports checkout and fitting rooms, replenishes and cares for garments, maintains store presentation and cleanliness, operates in-store digital services, and assists with opening and closing procedures. Collaborates with store colleagues, follows safety and legal requirements, and contributes to sales targets and an excellent customer experience.

Provides customer service and fashion guidance, actively sells products, promotes loyalty programs, and supports sales targets. Maintains garment presentation, replenishment, fitting rooms, checkout, stockrooms, and store cleanliness. Operates in-store digital services, supports opening and closing procedures, follows safety requirements, and collaborates with store colleagues on training, feedback, and development.

Plans and optimizes store workforce schedules and hourly staffing plans across the sales market. The role monitors sales and labor-hour alignment, manages salary-cost budgets, supports store and area managers, coaches teams on workforce planning, and partners with Controlling and Store Management to improve operational efficiency, scheduling practices, and customer experience.

Drive employee relations across distribution centres: manage lifecycle processes, resolve conflicts and grievances, support union negotiations, ensure compliance with labour laws and GDPR, report HR metrics, partner with managers to foster inclusive, safe, and engaging DC work environments.