Jobs at H&M Group

As a Sales Advisor, you will provide excellent customer service, promote products, and maintain store presentation. You'll guide customers, manage stock, and ensure a tidy sales floor while collaborating with your team.

Provide excellent in-store customer service and actively sell H&M products. Maintain garment care, visual merchandising, replenish stock, operate fitting rooms and checkouts, promote loyalty app and OMNI services, follow procedures, and support store opening/closing and team development.

Drive employee relations across distribution centres: manage lifecycle processes, resolve conflicts and grievances, support union negotiations, ensure compliance with labour laws and GDPR, report HR metrics, partner with managers to foster inclusive, safe, and engaging DC work environments.

Provide excellent in-store customer service and actively sell H&M products. Guide customers on trends and the loyalty app, maintain garment presentation, replenish stock, operate fitting room/checkout, support store opening/closing, follow health & safety and visual/commercial guidelines, and participate in team training and development.

Provide excellent customer service and actively sell H&M products by guiding customers through trends, promotions, and the omni-channel experience. Maintain garment care, visual merchandising, replenishment, fitting room and checkout operations, support store opening/closing, follow health & safety and store procedures, and participate in training and team collaboration to meet sales targets.

Manage sales-market workforce planning and scheduling to optimize store operations and sales performance. Align hourly function plans with budgets, support and coach stores and Area Managers, monitor sales and hours, and drive execution through Controlling team collaboration.

Plan and optimize CRM communications (email, push, SMS, WhatsApp) using a Marketing Automation Platform to build data-driven, personalized journeys. Align owned media with paid/earned campaigns and membership activities, support SEO and campaign performance tracking, and coordinate local events and partnerships to drive conversion and membership growth.

Translate and proofread internal English materials into Canadian French, ensuring tone, style, and legal/brand alignment. Support Corporate Communications and PR with agency reviews, maintain a digital translation copy bank, meet deadlines, improve workflows, and collaborate across teams while driving quality and continuous self-development.

Perform customer segmentation, cohort and product performance analyses; evaluate web and campaign effectiveness; extract data using SQL; build reports and dashboards; support A/B testing, tagging/tracking, and stakeholder insights for the commercial and marketing teams.

Plan and manage adaptation and delivery of global marketing and in‑store communication assets. Coordinate with media, agencies, production partners, and store visual teams to brief, track, approve, and produce assets while anticipating local digital and POS needs and collecting store feedback.

Lead expansion strategy, portfolio and investment planning for the Sales Market. Manage teams, talent, and cross-functional collaboration; drive sales productivity, CAPEX allocation, leasing, construction, and store rollout. Ensure project management, implementation of operating models and technical capabilities, audit co-leadership, and contractual/legal compliance while partnering with market and global stakeholders to deliver profitable, customer-focused growth.

Provide expert people relations support to ensure compliance with labor law and collective agreements, manage employee cases, grievances, investigations and arbitration, advise and train managers, partner with leaders on change initiatives, and collaborate cross-functionally to promote wellbeing, inclusion, and engagement.