Jobs at H&M Group

Create and maintain compelling in-store visual displays and window installations, style mannequins and outfits, use sales data and customer insights to guide merchandising, support daily store operations, train team members on visual standards, and deliver exceptional customer service to drive sales.

Lead expansion strategy, portfolio and investment planning for the Sales Market. Manage teams, talent, and cross-functional collaboration; drive sales productivity, CAPEX allocation, leasing, construction, and store rollout. Ensure project management, implementation of operating models and technical capabilities, audit co-leadership, and contractual/legal compliance while partnering with market and global stakeholders to deliver profitable, customer-focused growth.

As a Sales Advisor, you will provide excellent customer service, guide customers, sell products, and assist with store operations and merchandise presentation.

Provide expert people relations support to ensure compliance with labor law and collective agreements, manage employee cases, grievances, investigations and arbitration, advise and train managers, partner with leaders on change initiatives, and collaborate cross-functionally to promote wellbeing, inclusion, and engagement.

As a Sales Advisor, you will provide excellent customer service, promote products, and maintain store presentation. You'll guide customers, manage stock, and ensure a tidy sales floor while collaborating with your team.

The Sales Advisor is responsible for delivering exceptional customer service, promoting fashion products, and maintaining store presentation and operations. This role involves engaging with customers, ensuring excellent experiences, and supporting team efforts to meet sales targets.

Provide excellent customer service by welcoming and guiding customers, promoting and selling products, supporting OMNI services, maintaining garment presentation and stock levels, operating checkout and fitting rooms, and collaborating with the store team to meet sales targets and ensure a tidy, compliant store environment.

Drive employee relations across distribution centres: manage lifecycle processes, resolve conflicts and grievances, support union negotiations, ensure compliance with labour laws and GDPR, report HR metrics, partner with managers to foster inclusive, safe, and engaging DC work environments.

Provide excellent in-store customer service and actively sell H&M products. Maintain garment care, visual merchandising, replenish stock, operate fitting rooms and checkouts, promote loyalty app and OMNI services, follow procedures, and support store opening/closing and team development.

Provide excellent in-store customer service and actively sell H&M products. Guide customers on trends and the loyalty app, maintain garment presentation, replenish stock, operate fitting room/checkout, support store opening/closing, follow health & safety and visual/commercial guidelines, and participate in team training and development.

Manage sales-market workforce planning and scheduling to optimize store operations and sales performance. Align hourly function plans with budgets, support and coach stores and Area Managers, monitor sales and hours, and drive execution through Controlling team collaboration.

Coordinate CRM content (Email, Push, SMS, WhatsApp) across channels, set up campaigns in marketing automation, write and validate copy and translations, review content adaptations, and ensure content quality for local markets.

Plan and optimize CRM communications (email, push, SMS, WhatsApp) using a Marketing Automation Platform to build data-driven, personalized journeys. Align owned media with paid/earned campaigns and membership activities, support SEO and campaign performance tracking, and coordinate local events and partnerships to drive conversion and membership growth.

Translate and proofread internal English materials into Canadian French, ensuring tone, style, and legal/brand alignment. Support Corporate Communications and PR with agency reviews, maintain a digital translation copy bank, meet deadlines, improve workflows, and collaborate across teams while driving quality and continuous self-development.

Perform customer segmentation, cohort and product performance analyses; evaluate web and campaign effectiveness; extract data using SQL; build reports and dashboards; support A/B testing, tagging/tracking, and stakeholder insights for the commercial and marketing teams.

Plan and manage adaptation and delivery of global marketing and in‑store communication assets. Coordinate with media, agencies, production partners, and store visual teams to brief, track, approve, and produce assets while anticipating local digital and POS needs and collecting store feedback.