Teams at H&M Group

Supervises store operations and sales staff while delivering exceptional customer experiences. Responsibilities include styling customers, supporting store opening and closing, interpreting sales data, leading sales assistants, overseeing deliveries and replenishment, maintaining shop floor coverage, and representing the brand. The role supports commercial performance, operational excellence, and an engaging store environment.

Provides customer service and actively sells fashion products in-store. Responsibilities include guiding customers, promoting loyalty and sustainability initiatives, maintaining garment presentation and stock levels, operating fitting rooms and checkout, supporting omni-channel services, keeping sales areas organized, and assisting with store opening and closing. The role requires fashion awareness, teamwork, flexibility, communication, and customer service or sales experience.

Supports HR processes across the employee lifecycle, including recruitment, onboarding, training, performance management, succession planning, employee relations, engagement initiatives, and people reporting. Provides guidance to employees and managers, coordinates talent activities, analyzes HR metrics, and supports a fair, compliant, and inclusive workplace for sales-market business units.