Business Analyst

Reporting to the AVP of Portfolio & Data Analytics, the roles of Retail Deposit Business Analyst and Residential Lending Business Analyst will support aspects of Manulife Bank’s Deposit product success including strategic positioning, system enhancements, sales generation and retention improvement. This role will work closely with the Sales and Product teams, Treasury, as well as other supporting organizations. The candidate will leverage best practices in system analysis and reporting with the support of a data team. The ideal candidate will have a strong background in business knowledge, mathematics, and banking.

Position Responsibilities:

• Change Management: Work with the Product team to understand, define, and test business requirements. Provide strategic direction to business stakeholders on defining processes and system enhancements. Work with Core Engineering (IT) to ensure changes are completed and tested.

• Compensation Incentives: Strategically design a compensation system for both internal and external sales teams that brings new deposits into the bank and retains existing deposits at targeted rates.

• Project Management: Prioritize requirements with business stakeholders and Core Engineering (IT). Guide large/complex projects from ideation to production release, and post-production support.

• Liaise with business analyst partners in other Manulife business units to share best practices.

How will you create impact?

This role will act as a catalyst for change in our deposit strategy at Manulife Bank, leveraging multiple teams to connect, enhance, and reward our clients' banking capabilities and efforts. You will work with Core Engineering (IT) to improve the existing infrastructure, and the Manager of Analysis and Reporting to monitor KPIs and data trends to measure your success.
 

Required Qualifications:

• Post-secondary education in Business, Economics, or Mathematics or equivalent business experience.

• Prior experience in Change Management, Business Analysis, or Project Management.

• Demonstrated ability to communicate complex problems in a clear and concise manner to senior colleagues.

• 1-3 years' experience as a Business Analyst in a previous role.

• Strong Excel or Power BI Skills (VLOOKUP, Pivot Tables, etc.).

Preferred Qualifications:

• Experience with SQL and/or Python is an asset.

• Experience with JIRA and Confluence is an asset.

• Previous experience in banking industry is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.