Bilingual IT Helpdesk Specialist

Work location:

Remote Ontario

City:

Toronto

What you will do:

Bilingual (French / English) IT Helpdesk Specialist

Work in Canada remotely to service Canadian operations.

The Information Technology department has an immediate opening for the position of Bilingual IT Helpdesk Specialist reporting directly to the Manager, Cineplex Call and Monitoring Centre (CMC).

The successful candidate will be responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests

What's In the Role?

The IT Helpdesk Specialist provides first level IT Support for Hardware & Software issues across all Cineplex LOB’s. Utilizing Helpdesk application to triage and manage all inbound incidents – we prioritize and assess urgency to incidents as necessary; personally, resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.

Other Daily Tasks Include:

• Field incoming help requests from end-users via multi-channel environment Phone, IM, Email, etc, and identify, diagnose, and resolve level one & two problems for users of the software and hardware, LAN and WAN, VPN, the Internet and new computer/Exhibition/LBE technology; communicate solutions to end-users.
• Proactively monitor and support components of the Cineplex Systems Infrastructure, and review problem symptom, past troubleshooting efforts and fully document prior to escalating an issue to a Team Lead
• Performs break/fix hardware support as required
• Participates and provides ideas for the department’s continuous improvement initiatives, and aids in resolving Helpdesk issues and documents solutions as needed, in Helpdesk support articles for the company Knowledgebase
• Participate in any projects and duties as assigned by IT Management.
   

What You Need For Success:

• A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.
• Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification is a strong asset.
• Hardware maintenance and repair experience
• Must be well organized and able to grasp system concepts and communicate their applications, and able to quickly learn new systems and associated software applications for proficient execution of tasks.
• Ability to manage multiple demands with time related constraints in a fast-paced environment, and demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise.
• Strong interpersonal and communication skills.

What Sets You Apart From The Crowd:

• Must be able to quickly acquire an in-depth knowledge of multiple custom applications and new ‘out of the box’ solutions
• Must be proficient with Window Operating Systems, MS office, and support tools.
• Scripting experience is an asset
• Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment.
• Must be available for shift work (2 month rotation) including evenings, weekends & Holidays 24/7/365

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].

While we appreciate all interest, only those candidates selected for an interview will be contacted.