WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE
The Bilingual Inside Technical Sales Representative will possess a high level of technical knowledge, and will be responsible for familiarity of product availability, use, application, benefits and pricing structures. The Bilingual Inside Technical Sales Representative will be responsible for providing superior customer service, product selection and quotation preparation, technical support to the outside sales, and execution of large bid submissions and project management.
DUTIES & RESPONSIBILITIES
Provide Exceptional Customer Service:
Efficient and accurate entry of customer orders
Effectively managing time to ensure best possible response times to customer inquiries
Working with the purchasing department to expedite customer orders when required
Keeping customers informed of order/inquiry status
Displaying a positive attitude
Support Outside Sales Team:
Demonstrating awareness of company, branch, and territory targets and strategies
Identifying and relaying customer opportunities, issues and concerns
Building customer relationships
Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database
Product Selection and Quotation Preparation:
Identifying customer needs (delivery times, product, price, etc.)
Focusing on details – valid price, product number, description
Coordinating with suppliers as needed
Providing a quality bid, in the shortest possible and reasonable timeframe
Providing technical information
Developing advanced knowledge of our order entry and CRM software
Implement the Company's Strategies and Visions:
Acting on the opportunity to make upsells and upsells or sell products from our other divisions
Promote the service and repair of all products offered by John Brooks
QUALIFICATIONS
Essential:
Desirable:
WORK ENVIRONMENT
Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU?
Competitive remuneration including base salary + incentive
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy
FUN FACTS
The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.
What We Do
John Brooks Company is an innovative company that combines fresh ideas and over 85 years of solving fluid-handling challenges for our customers, and we love doing it. We are a team of Spraying, Pumping, Filtering, Valve, and Systems application experts who solve any and all municipal and industrial application challenges across Canada.
We are thankful to have had relationships with many of our customers and suppliers that span decades; this is a testament to how we conduct business throughout our organization. We have evolved, and we will continue to re-engineer ourselves in the future as we help our customers tackle various challenges.
Since 1938, respect has been the cornerstone of what John Brooks Company is about. We have a culture that respects all stakeholders, whether they are suppliers, customers, or our employees. We work hard to foster an entrepreneurial environment where decision-making, creative thought, and initiative are rewarded; this is a place where your ideas matter.
This positive but challenging work environment has allowed us to employ many passionate and skilled employees over our 85-year history; our average employee tenure is over 11 years. We have a number of employees whose first job was with John Brooks Company and years later retired with us.
When you join John Brooks Company, you are connecting with a team that is committed to your success. You will be supported by our ownership, our management team and your co-workers. Many of our most tenured employees are also our most motivated and committed employees, and we believe this speaks volumes about what it’s like to work at John Brooks Company.
Dynablast, MDA Filtration, ML Gatewood, ASL Roteq, and Motech Distribution are all divisions of John Brooks Company.
