Bilingual Inside Sales Representative

WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE
The Bilingual Inside Technical Sales Representative will possess a high level of technical knowledge, and will be responsible for familiarity of product availability, use, application, benefits and pricing structures. The Bilingual Inside Technical Sales Representative will be responsible for providing superior customer service, product selection and quotation preparation, technical support to the outside sales, and execution of large bid submissions and project management.
DUTIES & RESPONSIBILITIES

Provide Exceptional Customer Service:

Efficient and accurate entry of customer orders

Effectively managing time to ensure best possible response times to customer inquiries

Working with the purchasing department to expedite customer orders when required

Keeping customers informed of order/inquiry status

Displaying a positive attitude

Support Outside Sales Team:

Demonstrating awareness of company, branch, and territory targets and strategies

Identifying and relaying customer opportunities, issues and concerns

Building customer relationships

Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database

Product Selection and Quotation Preparation:

Identifying customer needs (delivery times, product, price, etc.)

Focusing on details – valid price, product number, description

Coordinating with suppliers as needed

Providing a quality bid, in the shortest possible and reasonable timeframe

Providing technical information

Developing advanced knowledge of our order entry and CRM software

Implement the Company's Strategies and Visions:

Acting on the opportunity to make upsells and upsells or sell products from our other divisions

Promote the service and repair of all products offered by John Brooks

QUALIFICATIONS
Essential:

Desirable:

WORK ENVIRONMENT

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU?

Competitive remuneration including base salary + incentive

Competitive vacation

Paid personal day program

Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision

Company Group RRSP with employer matching

Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years

We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays

We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.