Assistant Manager, Keswick Marketplace

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.

• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.

• Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.

• Assists in preparation and execution of annual inventories.

• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.

• Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.

• Creates and communicates execution of Daily Game Plan for operations activities.

• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.

• Follows up with the team to complete required training within timeframes.

Leadership

• Acts as a brand ambassador by promoting brands and culture.

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

• Maintain Mark’s performance management expectations including progressive discipline where necessary.

• Follows the disciplinary process consistently and impartially.

• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.

• Proven ability to build and manage a daily, weekly plan for the department and store.

• Exceptional communication skills and organizational skills

• Superior training and mentoring skills

• 3-5 years retail experience required.

• High energy, enthusiasm, and a drive to succeed.

• Basic computer skills required.

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