Account Manager

As the Account Manager, Mid-Market, you will be responsible for owning the relationship between our mid-market customers and 7shifts, playing a critical role in driving their continued growth and success. Reporting to the Senior Manager, Mid-Market Accounts, your goal is to maintain strong relationships that promote loyalty and retention and drive revenue growth with existing accounts. 

What you’ll do:

• Own relationships with corporate stakeholders, acting as their main point of contact and trusted advisor for 7shifts 
• Build strong, long-term partnerships that drive retention, growth, and referrals through great customer experiences
• Lead account strategy across your portfolio, including rollout, growth, and performance, and partner cross-functionally to execute
• Identify and close revenue opportunities (expansion, upsell, renewals) to meet and exceed MRR targets
• Manage both one-to-one corporate relationships and one-to-many franchise relationships to grow your accounts
• Run recurring business reviews to showcase impact, align on goals, and plan next steps
• Proactively identify and reduce churn risk using data and customer insights
• Partner with internal teams to manage rollouts, escalations, and growth initiatives
• Share customer insights with Product to help shape future improvements
• Support Marketing by contributing to case studies, testimonials, and other content
• Attend industry events to build relationships with customers and partners

What you have:

• 4+ years of Sales experience in SaaS (Account Executive, Account Manager, Customer Success Manager, or Partner Account Manager) working with mid-market and/or enterprise customers
• Strong sales and business acumen, with the ability to manage relationships, projects, and complex customer needs
• Excellent communication skills, with the ability to influence both internally and externally
• Highly organized, with strong attention to detail and the ability to manage a large book of business
• Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Vitally, ChurnZero) to manage pipeline and accounts
• Comfortable working with data, including Excel or BI tools (e.g., Tableau, Metabase, ThoughtSpot)
• Adaptable and able to thrive in a fast-paced, evolving environment
• Proficiency in utilizing AI tools (i.e. Chat GPT, Gemini, Claude) to drive efficiency in day-to-day and increase productivity. 

It’d be even cooler if you had:

• Understanding of and/or experience in the restaurant tech industry (POS, ATS, HR/Onboarding, Payroll, Food Ordering & Delivery, Reservations, Inventory Management, etc.).
• Knowledge of restaurant operations and restaurant industry trends and best practices.
• Proficiency in Spanish or French.

This role is an existing vacancy and is part of our current hiring plan. 

Compensation

The base compensation range for this position is CAD $64,000 - CAD $96,000 plus sales commission. This range reflects the full growth path for the role, from building core skills to accomplished performance, through to role mastery. We typically target the accomplished level when hiring externally. At this level, individuals bring relevant experience in the role, demonstrate strong job-related skills, operate with confidence and consistency, and are able to deliver impact with limited ramp-up while still having meaningful opportunity to grow.

Compensation at 7shifts is performance and growth-driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.