Provide legal counsel on product and privacy matters, support various business teams, negotiate data agreements, and perform legal reviews.

Handle high-impact host and guest escalations across North America, delivering bilingual (English/French) support. Resolve complex issues (billing, damage, reservations), partner with internal stakeholders, surface trends, and help improve policies and processes. Use customer support tools and Google/Office apps to manage cases, prioritize empathetic, fair decision-making, and adapt as policies evolve.

Lead Turo's CRM marketing strategy globally, focusing on customer activation, retention, and loyalty programs, while managing a high-performing team and ensuring strong data-driven approaches.

The Senior Strategy Manager leads data-driven strategies to enhance Turo's Canadian marketplace and collaborates with cross-functional teams to optimize growth and reduce costs through analytical insights.