Lead global VOIE (verification of income and employment) partnerships: build and scale strategic alliances with payroll, data, and technology providers to drive partner-led revenue, expand data/product coverage, and influence product roadmaps. Negotiate deals, develop joint GTM plans, establish governance, track KPIs, and work cross-functionally to ensure scalable, compliant, and profitable partnerships, starting with Canada.

Provide paralegal support for regulatory matters, litigation, and escalated consumer complaints. Maintain legal files in HighQ, manage calendars and deadlines, coordinate complaint intake and consumer responses, prepare documentation and meeting materials, and support knowledge management and process improvement while handling confidential information and collaborating with Legal Counsel and cross-functional teams.

Lead a distributed consumer servicing organization (150–200 agents) across phone, email, chat and data channels. Own operational KPIs, compliance, workforce planning, vendor ROI, and technology transformation (Salesforce, global disputes/service platforms, automation). Drive process optimization, performance, and cross-functional stakeholder alignment.