Jobs at The Salvation Army in Canada

Lead requirements gathering and translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM. Facilitate stakeholder workshops, partner with architects and vendors, manage requirements and testing, support vendor selection and SaaS implementations, and recommend process and system improvements to drive digital transformation.

The IT Service Management Analyst coordinates incident, change, release, request, asset, and configuration management processes. The role monitors service performance and SLAs, supports governance and CAB activities, develops documentation and KPI reports, analyzes recurring issues, and drives continuous improvement. The analyst collaborates with technical teams, vendors, and stakeholders, supports ITIL maturity, coaches teams on process adherence, and helps deliver reliable, customer-focused technology services.

Coordinates community relations, fundraising initiatives, donor development, and grant activities for The Salvation Army. Researches funding opportunities, writes and submits grant proposals, manages reporting and compliance, builds relationships with donors and community partners, supports fundraising campaigns, and tracks financial and performance metrics. The role also prepares presentations, maintains records, conducts event debriefs, and promotes the organization’s mission through public awareness and external communications.

Leads a team of IT program and project managers delivering technology roadmaps and complex transformation initiatives. Oversees technical program alignment, workstream integration, dependencies, risks, reporting, agile methodologies, stakeholder communication, and change management. Develops scalable project management frameworks, uses metrics and dashboards to support decision-making, and mentors program managers while coordinating across IT, product, operations, and business teams.

Supports digital transformation by optimizing Workday HCM and Security solutions, gathering requirements, resolving complex support issues, analyzing HR data, managing system enhancements and releases, and overseeing testing, governance, data migration, and validation. The role partners with HR, IT, business stakeholders, and external vendors to improve HR processes, compliance, data quality, reporting, and employee experience.

Manages occupational and non-occupational illness and injury claims, absence tracking, disability case management, workers’ compensation matters, and return-to-work planning. Advises leaders and HR stakeholders on policies, compliance, modified work, and appeals; maintains case records and reports; supports training, wellness programs, and policy development while collaborating with third-party providers and benefits teams.

Maintains general and subsidiary ledgers, performs reconciliations, journal entries, financial analysis, banking activities, and month-end and year-end accounting processes. Monitors ministry unit financial performance, supports budgeting and forecasting, prepares regulatory filings, and resolves accounting inquiries for internal and external stakeholders. The role also ensures transaction accuracy, policy compliance, documentation, and process improvement.

Designs, implements, administers, and optimizes enterprise telecommunications, VoIP, internet, PBX, and communication systems. Leads upgrades, migrations, integrations, troubleshooting, security audits, backups, and disaster recovery planning. Manages vendors and service agreements, maintains technical documentation and asset inventories, provides user support and training, and mentors junior staff. Collaborates with business and IT stakeholders to ensure reliable, secure, scalable communication services.